Cin7 Core

May 7, 2024

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

Aug. 22, 2024

App is ok and does the essential functions of inventory management. Has lots of integrations. Its quite expensive though for an SME with a lot of tools that aren't necessary and the interface can be a little complex to work with. Support also need a bit of pushing to get to the heart of issues and responses can be poor at times. Reporting module needs some work.

Feb. 21, 2024

I was using Orderhive for order management. Cin7 is a much better program with more features. My onboarding experience was great. They really take the time to make sure everything works right before moving to the new program. I would recommend!

Feb. 14, 2024

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup. I was paired with Muskan as my Onboarding Specialist, and she was very patient, knowledgeable, and helpful in getting me setup.

Dec. 15, 2023

I love Cin7 , it's such a great software to track my inventory, my sales, my stock transfers, my cogs... full of reports ... very flexible tools, with a lot of integrated API connexion like Shopify and the customer service is amazing !

Sept. 6, 2023

Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers. No escalation channel, no account manager support. We are a customer for last 3 years but now looking for replacement.

July 31, 2023

Stay away. Invested in help in set up but cant get any help from CIN 7. Cant even contact support, waiting on replies on tickets. No phone number, no easy way to chat. Person initially helping disappears as soon as one subscribes. Overly complicated. Already searching for replacement

June 14, 2023

Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.

June 8, 2023

It allows you to monitor inventory more easily. It also integrates very well with Xero. The support team was very accommodating and helpful with their knowledge of the app, even though we encountered some issues. The downsides for me are: 1. Having to use the Messenger app for support. 2. if you allocate a credit note to a supplier invoice on Xero it won't sync to DEAR. 3. It doesn't push changes to a Shopify order across to DEAR.

Aug. 29, 2022

I would never in 1000 years recommend someone uses this system. It's incredibly overcomplicated and slow & not the right fit for an e-commerce company. Unless you have a team big enough to have someone dedicated full time to dear problem solving I would stay away at all costs. We paid thousands on dear consultants over the past year trying to get dear running well for us and after 18 months we're scrapping the project and moving onto a new system.

July 31, 2022

Very useful in integrating sales from Shopify to other accounting software. Also makes inventory monitoring easier. We encountered some issues though but the support is very accommodating and helpful with their knowledge of the app.

July 7, 2022

Better than Tradegecko that we were using before. I like the ease of use. However, I think the extra $50 per additional user is too steep, and DEAR also charges ala carte per integration with 3rd party application too. This is both good and bad. You just need to evaluate your cost structure before you sign up. Overall, I would recommend it.

June 23, 2022

So far, DEAR's email ticket response time has been under 24 hours and the replies have resolved issues to my satisfaction, even when it takes a couple of emails...

June 22, 2022

Dear is a great cloud-based ERP option. Affordable, solid customer support, straightforward but robust!

June 9, 2022

Great and robust system for handing our needs. Great intergrations. Support is good. Could be a bit better at timelines for meetings in general however when i really needed some help they made it happen so cant fault them really.

June 14, 2022

New to DEAR so early days yet. The onboarding service was great, really happy with the service provided. A couple of glitches but generally a positive experience. Been up & running for week now & couple of things could be better/simpler particularly around importing data for sales orders. But for an off the shelve program its ok. But based on service to date I'm going 4 stars!

May 22, 2022

We have looked at a lot of inventory management systems and migrated from Tradegecko to DEAR. Extremely impressed with the product and system. It has a lot of manufacturing features that we do not use however for tracking purchase orders, bundles, composite products it is excellent. It is easy to duplicate products to quickly add or CSV can be imported. There is never going to be the perfect IMS for everyones business processes but this covers most of ours. We have suggested some improvments regarding batch actions via the web interface. Overall can recommend, no problems syncing with Shopify.

May 2, 2022

I used to be major fan of this software. Our company has been using it since 2016. Since the company has been acquired by Cin7 support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved. I have been unable to talk to a human. I keep getting fobbed off with "the technical team is working on it" "our technical director will call you" "the fix will be rolled out over the weekend". All I want to do is talk to a human. I've asked every time to speak to someone about the issue. Nobody is talking. We pay 8K per year for the software. I used to recommend DEAR to many colleagues in the e-commerce space as a leading solution. However, this incident has left me really disillusioned with the company. If it was a minor issue I could understand a ticket taking 3 weeks to resolve but this has been a catastrophic meltdown of our Amazon integration in 4 countries. We have 69,000 notifications of sales data that can't be reconciled. I would not recommend DEAR inventory. Heather Cole Country Trading Co. Founder

March 16, 2022

We worked with them for the last 5 years and they had a good customer service. Now after a week from the first support request, they are still unable to update stock level on Shopify, and apparently the best they can do is writing you back once a day at the end of the day, and not sorting the problem yet. BAD customer service. We are losing sales because of this. Stock level is not updated and we have constant overselling that we cannot fulfil. Can you please URGENTLY fix this problem?

Feb. 22, 2022

After I left a negative review, the DEAR Systems team followed up with me to solve the problem I had pointed out