Dear‑Lover Dropshipping
All reviews
Review RSS feed
They have the cutest clothes that work really well for my niches but they will not respond to me. I did get a response to my question twice - at first (that took forever to receive) but they did not explain things well enough. I then sent another inquiry telling them they were unlcear and asking for them to clarify. There was no answer. I then I sent another reply a couple of weeks ago. Again there was absolutely no response. I then Sent another message asking them to clarify again. They did not respond and it has been over two days. Their lack of responsiveness has me extremely concerned foy my customers and my business to work with these people. They may have very cute clothes but I need to actually make sure my customers actually receive them and that they are what they say they are. They are unclear and they do not respond. I am very weary of doing business with these guys.
Extremely slow shipping, low quality products, stolen images and more!
Hi Wranglin' Daisies, We sincerely apologize for the issues you've encountered with both the product quality and shipping delays. We understand how frustrating this must be, and we truly appreciate your patience. Regarding the shipping issue, we know how important it is for your order to arrive on time, and we regret any delays caused. We are actively working with our logistics partners to improve delivery times and ensure better tracking updates for our customers. Please share your order details with us at [email protected], and we’ll do our best to provide an update and assist you in resolving this matter. As for the product quality, we’re truly sorry that it did not meet your expectations. We take quality control seriously, and your feedback helps us improve. Please reach out to us, and we will be happy to arrange a resolution, whether it’s a replacement, refund, or any other suitable solution. Your satisfaction is our top priority, and we appreciate the opportunity to make things right. Please don’t hesitate to contact us—we’re here to help! Best, The Dear-Lover Dropshipping Customer Care Team
Absolutely NO Customer Service. They will not answer message about problems with the app. Maybe a review will help resolve my problems. The app has great clothes and i would like to keep it. However, functionality in the store looks horrible. It has product description listings that even if you change it, it does not save for your store. BIGGEST eye sore is the Size Charts that are included in the product descriptions. They look horrible from mobile to desktop. You can resize them but it is either way to big on desktop or makes your mobile version go all over your page. I have installed a size chart builder, but since all the chart for each product are completely different, it is too difficult to go through each product and make a completely different chart. I have messaged about this twice. I finally received an answer from Sophia saying, Thank you for your feedback, we are constantly upgrading the app to improve the customer experience! No Help at All. I would really like to use the app in my store but can't seem to resolve the size chart or product description issues. Descriptions are after the size chart and have to be manually edited one by one, very time consuming cause you can't edit the template before you push it to your store.
Hi True Colour Beauty, Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re very sorry to hear about the frustration you’ve encountered with the size chart display and product description settings. We understand how important it is for your store to look professional on both desktop and mobile, and we completely agree that this should be easier to manage. Our team is actively working on optimizing the product import templates, including improving how size charts are displayed and allowing for more flexible editing before syncing to your store. While we currently don’t support pre-editing templates in bulk, we’re working on updates to address exactly this type of concern. We're also truly sorry that you didn’t receive timely assistance. Your experience doesn’t reflect the level of support we aim to provide. We will follow up with our support team to ensure your messages receive prompt and meaningful responses moving forward. We’d love the opportunity to keep you as a valued user. If you're open to it, we’d be happy to arrange a one-on-one session to walk you through some possible workarounds while we continue to improve the app. Thanks again for your feedback — it helps us get better. Best regards, Dear-Lover Dropshipping Support Team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.