Dear‑Lover Dropshipping
Dear-Lover Dropshipping, Women's Apparel Dropshipping
Rating
4.6
feedback
58
chart
#3,185
All reviews
Review RSS Feed
March 4, 2025
I need assistance and the methods that I have found so far are not working. I have issues with the warehouse address and can't find the info that I need anywhere. I have contacted Dear Lover from the website but they continually ask for the sku of the product ordered. I need YOUR WAREHOUSE ADDRESS so that my orders can start fulfilling!
Dear ModestAndDevoted, We sincerely apologize for any difficulty you've experienced in obtaining the warehouse address and for any frustration this may have caused. We truly appreciate your patience and your business. Following your inquiry, Olivia promptly sent you the warehouse address via message. Additionally, you can always find the address under Frequently Asked Questions on our website. However, we understand that the information may not have been prominent enough, making it difficult for you to locate it quickly. We are actively working on improving our notifications and accessibility to enhance your dropshipping experience. For direct assistance, you can also reach out to your account manager using the email listed under the "Contact Us" section of our website. Your feedback is invaluable to us, and we are committed to making this process as seamless as possible. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to resolving this for you. Best regards, Dear-Lover Dropshipping Customer Service Team
May 3, 2025
Update 3rd May25 Dear lover have stoped sending my orders since the 29th April and I don’t know why. The lack of communication is diabolical. No update on why orders are delayed- nothing and I’ve messaged them several times with no reply from them I’ve had an order with item missing, and they not responding to my communication Nov 24th: Communication is lacking, but they have showed a light improvement, so have amended this review. Even though I have my settings to not order out of stock items, customers have been able to order out of stock items on 2 occasions now.
Hi Beagle Boutique Fashion Outlet, We are truly sorry to hear about your recent dissatisfaction with our store experience and customer service. Your satisfaction is very important to us, and we regret that we were unable to meet your expectations this time. Regarding the issue with customers being able to place orders after the product is out of stock, can you provide relevant screenshots so that our technicians can review the issue - please contact us at [email protected] with the relevant information and we will be happy to resolve the issue for you. In addition, we sincerely apologize if your interaction with our customer support was not as helpful as you should have. We are actively working to improve our service to provide better assistance and a smoother shopping experience. Your feedback is invaluable and we will use it to ensure better support in the future. Please do not hesitate to contact us - we sincerely appreciate your patience and the opportunity to resolve your issue. Best wishes, The Dear-Lover Dropshipping Customer Care Team
Feb. 6, 2024
Credit card information compromised and charged. It appears it may have been a diversion to a fake site that compromised credit card information through the appearance of paypal. Be mindful when proceeding. I was unable to get anyone to answer on the identified WhatsAPP contacts and had difficulty with the responses that I received through the chat, the company was not helpful and did not seemed concerned about the situation or the risk to other customers - indicating that it wasnt them.
Dear The Fern and Oak, Thank you for taking the time to share your feedback. We take this matter very seriously and sincerely apologize for the distressing experience you encountered. Regarding the payment security issue you mentioned, safeguarding customer information is our top priority. Our payment system uses SSL encryption technology and is directly integrated with official payment channels (such as PayPal). We do not redirect users to third-party pages. To protect your interests, we recommend: 1. Contact your bank immediately to freeze your card and trace any unauthorized transactions; 2. Verify the domain name of the payment page through your browser history to confirm it matches https://ds.dear-lover.com/; 3. Forward screenshots of any suspicious pages to our security team at [email protected] for a thorough investigation. We deeply apologize for the delays in communication with our support team. You may reach us via email at [email protected]. We are reinforcing customer service training and response efficiency to prevent such issues in the future. We understand your concerns and have initiated an internal review. Should the investigation reveal any connection to our systems, we will promptly notify affected customers and take full responsibility. Thank you for raising this issue—your feedback is vital to improving our services. Sincerely, The Dear-Lover Dropshipping Customer Care Team
July 1, 2024
I was told to leave a 5-star review and left a 4-star because the customer service representative seemed nice even though I wasn't quite familiar with the store. NO REWARD WAS GIVEN as promised ( this was 6 months ago. Should have bought something before putting them on site). However, after receiving a return photo from my customer, I felt so embarrassed that this was the quality of products I had been selling to my customers (I thank God that most of my customers didn't buy from this supplier). There were no defects, however, the product looked very old, giving a thrift store feel. I honestly would have returned the product myself if I were the customer. Right now, I have offered my customer a Free product just to make up for this embarrassment. The return process was awful as there's no way to return unless you ask for permission. They have a 3-day return policy which is NOT posted on the website, I had to google it. Plus they took 5 days to respond, only to tell me that I do not qualify for a return or a refund because there was no defect. Didn't take into consideration how CHEAP their product was. If quality is most important for your business, I'll suggest that you BE AWARE of this cheap site. Most of these good reviews are not real, they ask people to write them for a reward. BE CAREFUL this may hurt your business. They have A LOT IMPROVEMENTS TO DO.
Hi Modish X Co. (Miss Modish Boutique) Thank you for sharing your experience with us. We apologize for any inconvenience caused by the product quality and return process. Ensuring that your customers receive high-quality products and that you have a smooth shopping experience is our top priority, and we regret that we did not meet your expectations this time. For the return process, you can click https://ds.dear-lover.com/h-dropship-helpCenter.html#42423_42429_ to learn about our return and exchange policy. If you encounter any difficulties, please contact us at [email protected] and we will do our best to help you resolve the issue in a timely manner. We also take customer feedback and reviews very seriously. We strive to be transparent and do not engage in any review manipulation. If you have any concerns about our review system, we are happy to address them directly. Your honest feedback is very valuable to us as we continue to improve our products and services. Due to the delay in the ticket caused by the system failure, our response efficiency was not up to the expected standard, which is entirely our responsibility for improvement. Your feedback is always our top priority and we apologize for the negative impact on your experience. Please let us know how we can resolve this issue for you. We appreciate your time and patience and sincerely hope to improve your experience working with us in the future. Sincerely, The Dear-Lover Dropshipping Customer Care Team
Nov. 7, 2023
FYI: I have installed this app but haven't used it yet. I recently received an email from the app, and I am sharing the content of that email for everyone to see. I strongly believe that reviews should be honest and not influenced by monetary incentives. As a Shopify merchant, it is crucial for me to rely on reviews to make informed decisions about which apps to download and do business with. In my opinion, it is unethical for this company to solicit positive reviews from users who haven't even tried their app and to entice them with a $10 coupon. However, ultimately, it's up to you to judge whether this app is suitable for your shop. Personally, I have decided not to engage with this app. Here is the copied and pasted email I received from this company: Hello, This is Jenny from Dear-Lover. Thanks for installing our "Dear‑Lover Dropshipping" APP on your store. Could you please do a favor to leave a positive review? Through this link : https://apps.shopify.com/dear-lover-dropshipping-1 . After you do it, you can screenshot the review and send us, it needs to show out "Your Reviews" in it, then we will send you a $10 off coupon for thanking. Would be appreciated for your kind help. Waiting for your reply. Best Regards, Jenny. Sales Manager of Quanzhou Shiying Clothes Co., Ltd Address: No.98 Citong Road,Quanxiu Street,Fengze,Quanzhou City,Fujian Province,P.R.China Postal code: 362000 Whatsapp/Phone: +86 18005958906 E-mail: [email protected] E-mail: [email protected] Website: www.dear-lover.com
Thanks for your comment, and I'm sorry if our action made you feel uncomfortable in any way, but you may have misunderstood. First of all, leaving a review is not mandatory. Secondly, as a new APP, reviews will help it grow. Coupons are just to thank those customers who have placed orders and are willing to leave reviews. Coupons can only be used when placing an order. Everything is real, not fake. Finally, because you have registered on the website, you are in the customer list, as a potential customer, we have also sent you an email, but we never force you to do it or place order with us, all up to you.