Delhivery ‑ Logistics Platform
One-click integration for all your logistics needs
Rating
1.8
feedback
65
chart
#1,390
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
31%
-
Less than a year
58%
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More than a year
5%
Reviews Summary
The reviews for the Delhivery Shopify App are overwhelmingly negative, highlighting issues such as weight discrepancies, poor customer service, delayed pickups, false delivery updates, lack of human agent communication, and technical integration problems. Merchants express frustration with the app's functionality, citing difficulties in reaching local delivery centers, misleading customer care responses, and a broken web dashboard that hinders shipment management. Additionally, there are complaints about receiving different products, facing customer abuse, and experiencing delays and cancellations without proper resolution. Despite some positive mentions of good rates and timely deliveries, the overall consensus is that Delhivery falls short in providing reliable and efficient courier services.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
We have been shipping with Delhivery for the last 2 years. However, for the last one month or so, there have been a lot of weight discrepancies, and charges have been deducted from our wallet. Also, at the time of delivery (or whenever there is any issue), we are not able to reach the local delivery center or the executives. I have tried reaching out to customer care through tickets, but they have been constantly misleading and are in a hurry to close the tickets without providing any resolution. This has frustrated me to the point that we are planning to stop doing business with Delhivery. I have also raised a complaint on the consumer forum regarding the harassment and the way this is impacting our business.
Jan. 15, 2026
Dec. 28, 2025
It has been 5 days and the Delhivery team responds once a day or not at all and the shipment has still not been picked. Worst experience I have ever had.
Dec. 12, 2025
Absolutely terrible experience with Delhivery. There is no way to speak to a real human agent. For the past week, there have been zero pickups, yet every day the system shows a false update saying “shipper not available” even though we are present at our location with shipments ready. Customer support is completely useless, offering only copy-paste replies without actually resolving the issue. The web dashboard is in a broken state — pickup requests don’t display properly, making it impossible to manage shipments. There is no escalation mechanism, no accountability, and no option to contact a supervisor or manager. For a company of this scale, this level of service is shocking and unacceptable.
Nov. 25, 2025
I really like this plugin. Our first few new orders are really good on time and this is way better than Shiprocket, we just moved out of that and moved in here. The sorting Hub is also sorting things and delivering the right things unlike other players in the market
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