Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.6
feedback
50
chart
#759
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for this Shopify app are predominantly negative, with users expressing frustration over poor customer service, delayed deliveries, technical errors, and lack of support. Common themes include issues with onboarding, unresponsive customer support, difficulties in syncing orders, and challenges in using the app effectively. Users have highlighted problems such as delayed pickups, missing order details, high charges, and lack of communication from the company. Despite some positive feedback on smooth order processing and helpful account managers, the overall sentiment is negative due to various operational and service-related issues.
Highlights
Rating Breakdown
All reviews
Sept. 23, 2024
I just dowloaded this app Today evening, book an onboarding call. no one from this app attended the call. I was waiting on zoom for 15 mins. This is first time i have seen in my life that company business don't attend the call. Also, i was mailing them regarding this and no answer. This is just my first day with this business. Can't hope more !
We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.
Sept. 19, 2024
Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously
We understand your experience with Delhivery One account activation was not smooth. This feedback is shared with our team. Your account is now activated. You can raise a support ticket from Delhivery One for any other assistance.
Sept. 10, 2024
They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Aug. 23, 2024
I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.
We'd like to apologize for your experience while using our services. We can see your account is now successfully created on Delhivery One. For a prompt resolution in future, you can raise a support ticket on Delhivery One.
Aug. 17, 2024
no customer support. delayed deliveries and no updates or contact info
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
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