Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.7
feedback
54
chart
#877
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
24%
-
Less than a year
72%
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More than a year
0%
Reviews Summary
The reviews for the Delhivery Shopify App highlight several common themes. Users have expressed frustration with the app's integration issues, particularly with syncing orders and generating AWB numbers. Customer support is a major concern, with many users reporting poor response times, lack of communication, and unhelpful interactions with the support team. Issues with delayed deliveries, technical errors, and difficulties in submitting documents have also been mentioned. On the positive side, some users have praised the app for its ease of use, quick order processing, and efficient deliveries. However, the negative experiences seem to outweigh the positive ones, indicating significant room for improvement in the app's functionality and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2024
Worst service I have even seen in my life. Delivery partner didn't even come to my place and marked as shipment wasn't ready, then on the next day he marked as client wasn't available. I'm calling him and he didn't even picking up my call. Then I escalated the matter to the customer care team, they rescheduled it and its been more than 4 days while rescheduling for pickup. Then I cancelled my order from there platform now they are not returning my money. Delhivery CHOR hai. He eaten my money.
Nov. 9, 2024
For the past six months, I've been utilizing Delhivery for my eCommerce shipments, and my experience has been largely positive. When I contacted their customer service about a delayed shipment, they responded quickly and resolved the issue within a day. The process of booking shipments through their platform is user-friendly, and their tracking updates have been both timely and precise. Thanks to their dependable delivery service and outstanding customer support, I’ve become a loyal customer.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. Thankyou!
Nov. 7, 2024
Good experience
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. Thankyou!
Oct. 30, 2024
Even after multiple complaints, I am unable to integrate Delhivery with my online store because the API calls are not yielding the desired results. This is impacting my store sales. Best regards, IP4U
A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations.
Sept. 23, 2024
I just dowloaded this app Today evening, book an onboarding call. no one from this app attended the call. I was waiting on zoom for 15 mins. This is first time i have seen in my life that company business don't attend the call. Also, i was mailing them regarding this and no answer. This is just my first day with this business. Can't hope more !
We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.
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