Delhivery ‑ Logistics Platform
One-click integration for all your logistics needs
Rating
1.8
feedback
64
chart
#1,231
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
2%
-
Less than a month
31%
-
Less than a year
59%
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More than a year
3%
Reviews Summary
The reviews for the Delhivery Shopify App are predominantly negative, highlighting issues with integration, customer support, delayed deliveries, and lack of accountability. Merchants have expressed frustration with the app's functionality, including problems with syncing orders, raising tickets, and receiving timely responses. Many users have reported instances of missed pickups, incorrect tracking statuses, and poor communication from the Delhivery team. Some reviewers have even described their experiences as fraudulent, with packages going missing or being mishandled. Despite a few positive comments on rates and delivery speed, the overall consensus is that Delhivery falls short in providing reliable and efficient service to ecommerce businesses.
Highlights
Review RSS Feed
All reviews
Jan. 15, 2026
Dec. 28, 2025
It has been 5 days and the Delhivery team responds once a day or not at all and the shipment has still not been picked. Worst experience I have ever had.
Dec. 12, 2025
Absolutely terrible experience with Delhivery. There is no way to speak to a real human agent. For the past week, there have been zero pickups, yet every day the system shows a false update saying “shipper not available” even though we are present at our location with shipments ready. Customer support is completely useless, offering only copy-paste replies without actually resolving the issue. The web dashboard is in a broken state — pickup requests don’t display properly, making it impossible to manage shipments. There is no escalation mechanism, no accountability, and no option to contact a supervisor or manager. For a company of this scale, this level of service is shocking and unacceptable.
Nov. 25, 2025
I really like this plugin. Our first few new orders are really good on time and this is way better than Shiprocket, we just moved out of that and moved in here. The sorting Hub is also sorting things and delivering the right things unlike other players in the market
Nov. 22, 2025
worst app with no proper integration
Thanks for speaking with us earlier! We are glad we could help clarify the setup process. Just to recap for your future reference: COD needs to be enabled directly in your Shopify Admin (under Settings > Payments > Manual Payment Methods) before it becomes visible at checkout. Once that is switched on, Delhivery One will automatically detect COD orders. If you have any other questions regarding our services, you can raise a support ticket from Delhivery One.
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