Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.6
feedback
59
chart
#999
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
19%
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Less than a year
76%
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More than a year
2%
Reviews Summary
The reviews for the Delhivery Shopify App highlight several common themes. Many users express frustration with the app's poor customer service, citing issues such as unresponsive support teams, delayed responses to tickets, and difficulties in reaching human representatives. There are also complaints about lost packages, delayed deliveries, and lack of communication from delivery executives. On the positive side, some users appreciate the integration with Amazon, user-friendly shipment booking process, and timely tracking updates. However, the negative experiences seem to outweigh the positive ones, with users expressing a lack of trust in the service and a preference for more reliable alternatives.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 25, 2025
Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!
Feb. 11, 2025
By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED. It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11" 1. That's not possible 2. Even if that was possible; what gives them the right to do that? 3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it. They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers. I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.
Feb. 3, 2025
we are waiting for the rider since 3 days but no one is coming nor even calling us for any info he wants.
Jan. 24, 2025
We are using Delhivery for our D2C shipments however with no customer care and just a bot replying to online queries it becomes extremely difficult to service our clients. Our number is registered and if we call from the registered number to to the Helpline it automatically disconnects making sure we never get in touch with a customer executive. (is there even one) ? some deliveries are delayed for days and there is no way to get in touch with the company or the person delivering. Its a black hole once your parcel has left. Most definitely shifting out to a more reliable platform that has better servicing.
We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.
Jan. 16, 2025
Recent integration with Amazon is HUGE help! But orders on Amazon are not automatically selecting Delhivery in shipping service. This has to be done manually by re-editing shipping service. Wastes time, please fix.
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