DC: WhatsApp Marketing + API
DelightChat WhatsApp Marketing + AI Customer Support Inbox
Rating
4.8
feedback
192
chart
#3,236
All reviews
Review RSS Feed
Dec. 16, 2025
Great app and Good customer Support team
Thank you so much for the kind words, Paul and Mike! We’re glad to know you’re finding value in both the app and our support team. Always here if you need us. – Dharmapriya from DelightChat Support Team
Dec. 15, 2025
Overall, it was a great experience, from onboarding and integration to day-to-day usage and issue resolution. DC supported us at every step.
Thank you for the thoughtful feedback, IndiThings! We’re so happy to hear that the onboarding and integration experience was smooth, and that our team could support you throughout. – Balaji from DelightChat Support Team
Dec. 12, 2025
Thank you so much for the 5-star rating, Kalyani Threads! We’re thrilled to have you on board. Looking forward to supporting your growth on WhatsApp. - Nithya from DelightChat Support Team
Dec. 12, 2025
WE have integrated the app and setting up the whatsapi . Team is helpful and curtious and walked through the details and being very patient, so far the services are good .
Thank you for the kind words, AdornbyIris! So glad to hear the team was helpful and patient during your setup. We’re always here to support you! - Dharmapriya from DelightChat Support Team
Dec. 8, 2025
We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.). The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing. 1. Unexpected extra charges: We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.” 2. Canceling equals losing paid time: We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money. 3. Unused balance non-refundable: We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost. In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us. If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.
Hi Juan, Thank you for taking the time to share such a detailed review, and for being with DelightChat for nearly three years. We truly appreciate the trust you placed in us over that time, and we’re sorry that your exit experience didn’t feel smooth. To clarify a few points for future merchants reading this: 1. Overage charges: We rechecked your account, and the overage fees were accurate based on WhatsApp contact usage. These details are available on our billing page, but we understand they can be easy to miss. We’ll be improving visibility around usage and billing so this is clearer going forward. 2. Cancellation & unused subscription time: While uninstalling the app on Shopify ends access immediately, we always refund any unused portion of the billing cycle, and this has been done for your account as mentioned earlier. 3. WhatsApp marketing balance: We completely understand your frustration here. Our WhatsApp API provider (Gupshup) has a strict 7-day refund policy that we are required to follow, which is why we were unable to process a withdrawal of the remaining balance. We’re exploring if there are ways to offer more flexibility moving forward. 4. Product innovation & AI features Your feedback on product progress is fair, and we’ve taken it seriously. Our new AI chatbot and automation upgrades are launching at the end of this month. We wanted to ensure we shipped a well-designed, reliable product rather than rush something out. Juan, we’re sorry that parts of your offboarding experience were frustrating. Your feedback is extremely valuable and already helping us improve the clarity of billing, cancellation flow, and overall merchant experience. Thank you again for the years you spent with us at DelightChat. We wish you and your business the very best moving forward. - Baz, DelightChat
Dec. 7, 2025
Delight Chat is an excellent platform with a very supportive and professional team. Their support team is sincere, responsive, and always helpful. Highly recommended!
Thank you for the kind words! We're so glad to hear that DelightChat has been a helpful tool for your business. If there's ever anything more we can assist with, our team is just a message away. - Nithya from DelightChat Support Team
Nov. 20, 2025
Amazing customer support! The app itself is great, but the support team is what really makes it stand out. I had a small issue with configuration and Support Agent jumped in immediately to fix it. It’s rare to get such fast responses. 10/10 service.
Hi Team Eklipz, Thank you for the amazing feedback! We’re so glad our support team could step in and resolve things quickly for you. Fast, reliable service is exactly what we strive for and it’s wonderful to hear it’s made a difference! – Nithya from DelightChat Support Team
Oct. 30, 2025
I’m very satisfied with the support from the DelightChat team. They’re always quick to respond, extremely helpful, and genuinely care about solving my queries. Their guidance has really helped me understand and make better use of the platform. Excellent service overall — highly recommended!
Hi Team maxxspeed, Thank you for the amazing feedback! We’re so happy to hear that our team has been helpful and responsive. It’s great to know we’ve made a positive impact on your experience with our WhatsApp marketing dashboard. We’re always here if you need us! – Balaji from DelightChat Support Team
Oct. 23, 2025
Title: Smooth Setup & Excellent Support Review: We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance. The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience. — Linen Culture (www.linenculture.in)
Hi Team Linen Culture, Thank you for such a thoughtful and detailed review! We’re thrilled to know DelightChat is helping your team streamline communication, orders, and automations and that the setup was smooth. It’s a pleasure supporting your journey, and we’re here whenever you need us. – Dharmapriya from DelightChat Support Team
Oct. 15, 2025
Dharmapriya S is ULTRA supportive, an excellent guide in setting up this service. Thank you so much!
Hi Team Mister Miller, Thank you so much for the kind words! We’re so happy to hear Dharmapriya was able to guide you smoothly through setup. We'll definitely pass your appreciation along to her - feedback like this means the world to us! – Nithya from DelightChat Support Team
Oct. 14, 2025
everything is amazing, prices are very resunable compared to what you are getting, and one of the best customer support experiences I have ever had
Hi Team بساطة, Thank you for such a glowing review! We’re thrilled to know you’ve had an amazing experience with both our pricing and customer support. It’s been a pleasure having you with us for nearly two years - we truly appreciate your continued trust! – Dharmapriya from DelightChat Support Team
Sept. 23, 2025
Hi Team Mojaa Nigeria, Thank you for the 5-star rating! We're glad to know you're enjoying DelightChat. If there's ever anything we can do to make your experience even better, just drop us a message. – Nithya from DelightChat Support Team
Sept. 12, 2025
Amazing support and easy to use DelightChat has made WhatsApp marketing so much easier for our store. The setup is simple, and their customer support is amazing — always prompt and ready to help with any questions. Highly recommend!
Hi Team Baboons, Thank you so much for the lovely review! We're thrilled to hear that DelightChat is making WhatsApp marketing easier for your store. It means a lot to know our support team has been prompt and helpful. We're always here when you need us! – Dharmapriya from DelightChat Support Team
Sept. 8, 2025
Great customer service. No delays, works as expected and makes communication very efficient. Great work Delightchat team !
Hi Team Simona Flowers, Thank you for your kind words! We’re so happy to hear that DelightChat has helped streamline your communication and that our service has been smooth and delay-free. Your support means the world to us! – Balaji from DelightChat Support Team
Sept. 4, 2025
The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.
Hi Jeffrey, Thank you for your detailed feedback, and we sincerely apologize for the frustrating experience you faced during setup. We understand how disappointing it must have been to wait on support while dealing with critical integrations like Instagram DMs. Our support team is currently based in one timezone, and while we strive to be as responsive and hands-on as possible, we recognize that this can cause delays for merchants in other regions, especially during setup. We're truly sorry again for the inconvenience caused. Additionally, Meta has made certain changes that affect IG DM access based on geography and account type, which has introduced new challenges outside our control. That said, we take full ownership of the onboarding experience and are actively working on clearer communication and faster resolutions. We’re grateful for your initial trust, and if you’re open to giving it another try, we’d love the chance to get everything working right from the start. – Baz from DelightChat