All reviews

Rating Breakdown

  • 5
    91% (168 ratings)
  • 4
    7% (13 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 92% (171)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 22, 2025

Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Team Simply Kids, Thank you for your feedback and kind words about our support! We really appreciate the thoughtful suggestions on improving automation and workflows. We’ve noted them and will pass them along to our product team. Your input helps us get better every day. – Dharmapriya from DelightChat Support Team

5 / 5 Share

July 11, 2025

DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers. The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Team Hardwoodfloorstore, Thank you for such a thoughtful review! We’re so glad to hear that DelightChat has helped enhance your sales process and customer communication. It's great to know our support team has been prompt and helpful - we’re always here whenever you need us. – Nithya from DelightChat Support Team

5 / 5 Share

June 23, 2025

Absolutely loving the service from Dlightchat! The team is super helpful, proactive, and always on time when it comes to solving issues. Whether it's a quick message on WhatsApp or a detailed discussion over Google Meet, they’re always ready to support. Great service, smooth communication, and a team that genuinely cares — highly recommend!

Store

KAIN

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Team KAIN, Thank you for such an incredible review! We're thrilled to hear our team’s responsiveness and support have made a difference for you. It means a lot to know that our communication and service are helping your business - we’re always here when you need us! – Balaji from DelightChat Support Team

5 / 5 Share

June 23, 2025

Super super Customer Service. Makes your work easy. Allows you to tap into Whatsapp Marketing as well, couldn't ask for more.

Store

Ikojn

Using app

19 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Team Ikojn, Thank you so much for the kind words! We're glad to know that DelightChat has been helpful for both your customer service and WhatsApp marketing efforts. We truly appreciate your support! – Nithya from DelightChat Support Team

5 / 5 Share

June 17, 2025

Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Team The Messy Corner, Thank you for the fantastic review! We’re so glad to hear that DelightChat is helping you streamline CRM and run effective retention campaigns. It’s amazing to see brands like yours make the most of WhatsApp and social media automation - we’re always here to support your growth. – Dharmapriya from DelightChat Support Team

5 / 5 Share

June 4, 2025

The app is a bit technical but the customer support from the team is good & hands on however, I would definitely recommend some changes/upgradation - The automation WhatsApp chat should show in the dashboard so the ‎WhatsApp data/contact details of customers would be collected much more conveniently - It should be easier for a customer to give submit review (love this feature on Zoko. You guys should definitely check it out) -

Using app

29 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi Team Presh Beauti, Thank you so much for the detailed feedback and your kind words about our support team! We really appreciate your suggestions. We’ve noted this and will discuss it with our product team. In regards to making it easier for your customers to leave reviews, we are aiming to launch in-app review collection within the next four weeks. Your insights help us improve, and we’re grateful to have you on this journey with us! – Baz from DelightChat Support Team

5 / 5 Share

May 28, 2025

I switched from Wati to DelightChat, and the overall experience has been great, with better features and excellent customer service.

Store

TEIA

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Team TEIA, Thank you so much for making the switch and for the lovely feedback! We’re delighted to hear that you’re enjoying the features and service. It’s always our goal to deliver more value and better support every day. – Dharmapriya from DelightChat Support Team

5 / 5 Share

May 28, 2025

Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi Team, We truly appreciate your long-standing partnership and kind words! It's wonderful to know that DelightChat has consistently met your needs across channels. Thank you for trusting us all these years. – Balaji from DelightChat Support Team

5 / 5 Share

May 28, 2025

Good app. Gets the Job done, clutter-free and easy to use for the marketing team.

Store

ZLADE

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Team ZLADE, Thank you for the great feedback! We're so glad DelightChat is helping your team stay productive and organized. We're here if you ever need anything! – Nithya from DelightChat Support Team

5 / 5 Share

May 28, 2025

Amazing app, amazing support! Been using this for 2+ years now for my business and some things I love about it are: Ease of use Dedicated support Prompt action

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Hi Team Namya Living, Thank you for the continued trust and the amazing review! We're thrilled to hear that you love the ease of use and support. It's been a pleasure supporting your business over the years! – Dharmapriya from DelightChat Support Team

5 / 5 Share

May 28, 2025

Love the app, works great and a great service as well from the delight team.

Store

LORENZA

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Team Lorenza, Thank you so much for the love! We're thrilled to hear that the app is working great for you and that our team’s support has made a difference. We're always here to help! – Balaji from DelightChat Support Team

5 / 5 Share

May 23, 2025

The app works well.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Team Sky Goodies, Thank you for the great rating! We're glad to hear the app is working well for you. If there's ever anything we can do to make your experience even better, just let us know. – Nithya from DelightChat Support Team

5 / 5 Share

May 22, 2025

We have been using for more than an year. good automation options. Also like their service .

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Team The Indi Mums, Thank you so much for your continued trust over the past year! We’re glad to hear you’re enjoying the automation features and our service. It’s always a pleasure to support your team - we're here whenever you need us. – Balaji from DelightChat Support Team

5 / 5 Share

May 22, 2025

would like to sincerely thank your team for the exceptional service we have experienced. Your platform has provided everything we need for effective customer service and communication. Whenever we faced technical issues, your team responded promptly and worked efficiently to resolve them. We truly appreciate your dedication and support. Additionally, we hope to see the feature requests we submitted implemented soon, as we’ve come to expect your quick and proactive approach. Thank you once again for your outstanding teamwork and the productive collaboration between our teams.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Team i-Watch Egypt, We’re truly grateful for your kind and detailed feedback. It’s been a pleasure supporting your team, and we’re thrilled that DelightChat has helped streamline your communication and service needs. We also appreciate your feature suggestions and are continuously working to enhance the platform. Thank you for being such a fantastic partner - we look forward to growing together! – Dharmapriya from DelightChat Support Team

5 / 5 Share

May 21, 2025

Great Experience

Store

Inka

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Team Inka, Thank you for the 5-star rating! We’re so glad to hear you had a great experience with DelightChat. We're always here if you need anything. – Nithya from DelightChat Support Team

5 / 5 Share

May 21, 2025

Great omnichannel marketing tool. Used DelightChat for WhatsApp and Instagram automations. It had all the features that we were looking for and it cost effective too. The support team is very helpful and responds quickly to all queries.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Team Burnlab, Thank you for the amazing feedback! We're delighted that DelightChat ticked all the boxes for your marketing needs and that our support team has been helpful and responsive. We’re always here to help you grow! – Balaji from DelightChat Support Team

5 / 5 Share

May 20, 2025

At ZERO Makeup, DelightChat has proven to be a valuable tool for streamlining our WhatsApp and social media message automation. It serves as an effective one-window solution to manage conversations across multiple stores, improving team efficiency and response times. The platform’s integration with Shopify and automation workflows has enhanced our customer engagement, especially within our community channels. However, we recommend more detailed customization and reporting features to better support growing D2C brands. Overall, a solid solution for centralizing support and scaling communication.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Team ZERO Makeup, Thank you for such a thoughtful review! We’re delighted to know that DelightChat has helped your team improve efficiency and customer engagement across multiple stores. It’s always a pleasure to support forward-thinking teams like yours! – Nithya from DelightChat Support Team

5 / 5 Share

May 20, 2025

Been using this app for a few years now - works really well and the support is also prompt! Would recommend!

Using app

Almost 3 years

Total reviews

8

Average rating

5.0

Developer Reply

Hi Team Floral Art, We truly appreciate your continued trust in us over the years. It’s wonderful to hear that DelightChat continues to meet your needs and that our support has been prompt. Thank you for recommending us! – Dharmapriya from DelightChat Support Team

5 / 5 Share

May 19, 2025

Easy navigation , Excellent Service Support, Very useful and Time saving Helpdesk Tool.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Team Romsons, Thank you so much for the wonderful feedback! We’re thrilled to hear that you find DelightChat useful and time-saving. It's great to know our service and interface are helping streamline your support. – Balaji from DelightChat Support Team

5 / 5 Share

May 19, 2025

Useful support team. Easy interface. No issues so far.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Hi Team Modern Quests, Thank you for the kind words! We’re so happy to hear that you’ve had a smooth experience. Our goal is to make support effortless, and we’re here anytime you need us! – Nithya from DelightChat Support Team