DC: WhatsApp Marketing + API
AI Chatbot for IG/FB/Email, WhatsApp Automation, Cart Recovery
Rating
4.8
feedback
212
chart
#3,721
All reviews
Review RSS Feed
Sept. 4, 2025
The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.
Hi Jeffrey, Thank you for your detailed feedback, and we sincerely apologize for the frustrating experience you faced during setup. We understand how disappointing it must have been to wait on support while dealing with critical integrations like Instagram DMs. Our support team is currently based in one timezone, and while we strive to be as responsive and hands-on as possible, we recognize that this can cause delays for merchants in other regions, especially during setup. We're truly sorry again for the inconvenience caused. Additionally, Meta has made certain changes that affect IG DM access based on geography and account type, which has introduced new challenges outside our control. That said, we take full ownership of the onboarding experience and are actively working on clearer communication and faster resolutions. We’re grateful for your initial trust, and if you’re open to giving it another try, we’d love the chance to get everything working right from the start. – Baz from DelightChat
Sept. 4, 2025
Very useful for integrating all points of communication
Hi Team Azurina, Thank you so much for the kind words! We’re glad DelightChat has helped unify your communication channels. It's always our goal to simplify and streamline support, we’re here anytime you need us! – Dharmapriya from DelightChat Support Team
Aug. 26, 2025
Delight has been a great partner for Whatsapp Marketing. I would definitely recommend especially for their customer service.
Hi Team Nete, Thank you for the wonderful review and for trusting us with your WhatsApp Marketing! We’re so happy to hear that our customer service stood out. It’s been a pleasure partnering with your team. – Nithya from DelightChat Support Team
Aug. 20, 2025
Hi Team Ringshing, Thank you so much for the wonderful feedback! We’re so glad to know that the integrations and support channels have made your experience seamless. Always here to help whenever you need us! – Nithya from DelightChat Support Team
Aug. 19, 2025
I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.
Hi Team Myshkaa, Thank you for taking the time to share such a detailed and insightful review! We're thrilled to hear that you've found value in our omnichannel features, carousel broadcasts, and support and that it's been a better experience than other platforms you've tried. We also appreciate the honest feedback around mobile app notifications. It's on our radar, and your input helps us prioritize what matters most to our users. We’re committed to improving every day, and it means a lot to have you with us on the journey. – Dharmapriya from DelightChat Support Team
Aug. 18, 2025
over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries
Hi Team Doft Candles, Thank you for your honest feedback and for being with us for nearly two years - it truly means a lot! We hear you on the preference for WhatsApp group-based support. To share a bit of context: we’ve now shifted to supporting all our merchants via a dedicated WhatsApp number. You’ll still get the same human support, but this setup helps us streamline conversations as we grow, ensuring that no query gets missed in a busy group. That said, we're always looking for ways to make support feel even more personal and approachable. If there’s anything we can do to make your experience smoother, we’d love to hear from you! – Baz from DelightChat
Aug. 1, 2025
Dharm Priya is excellent and super helpful with lot of patience Thankyou so much Delightchat !!
Hi Team Whimsy Beauty, Thank you for the kind words! We’re so happy to hear that Dharmapriya was able to support you with patience and care. We’ll be sure to pass this along to her, it’ll make her day! – Balaji from DelightChat Support Team
July 28, 2025
Great app! Very seamless and easy integration to multiple platforms & support channels. Support team also very responsive and helpful in resolving issues. Recommended!
Hi Team Blood SG, Thank you so much for the glowing review! We’re thrilled that you find the app seamless and easy to integrate across platforms. Delighted to know our support team has been responsive and helpful, we’re always here when you need us! – Nithya from DelightChat Support Team
July 22, 2025
Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.
Hi Team Simply Kids, Thank you for your feedback and kind words about our support! We really appreciate the thoughtful suggestions on improving automation and workflows. We’ve noted them and will pass them along to our product team. Your input helps us get better every day. – Dharmapriya from DelightChat Support Team
July 11, 2025
DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers. The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.
Hi Team Hardwoodfloorstore, Thank you for such a thoughtful review! We’re so glad to hear that DelightChat has helped enhance your sales process and customer communication. It's great to know our support team has been prompt and helpful - we’re always here whenever you need us. – Nithya from DelightChat Support Team
June 23, 2025
Super super Customer Service. Makes your work easy. Allows you to tap into Whatsapp Marketing as well, couldn't ask for more.
Hi Team Ikojn, Thank you so much for the kind words! We're glad to know that DelightChat has been helpful for both your customer service and WhatsApp marketing efforts. We truly appreciate your support! – Nithya from DelightChat Support Team
June 17, 2025
Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.
Hi Team The Messy Corner, Thank you for the fantastic review! We’re so glad to hear that DelightChat is helping you streamline CRM and run effective retention campaigns. It’s amazing to see brands like yours make the most of WhatsApp and social media automation - we’re always here to support your growth. – Dharmapriya from DelightChat Support Team
June 4, 2025
The app is a bit technical but the customer support from the team is good & hands on however, I would definitely recommend some changes/upgradation - The automation WhatsApp chat should show in the dashboard so the WhatsApp data/contact details of customers would be collected much more conveniently - It should be easier for a customer to give submit review (love this feature on Zoko. You guys should definitely check it out) -
Hi Team Presh Beauti, Thank you so much for the detailed feedback and your kind words about our support team! We really appreciate your suggestions. We’ve noted this and will discuss it with our product team. In regards to making it easier for your customers to leave reviews, we are aiming to launch in-app review collection within the next four weeks. Your insights help us improve, and we’re grateful to have you on this journey with us! – Baz from DelightChat Support Team
May 28, 2025
I switched from Wati to DelightChat, and the overall experience has been great, with better features and excellent customer service.
Hi Team TEIA, Thank you so much for making the switch and for the lovely feedback! We’re delighted to hear that you’re enjoying the features and service. It’s always our goal to deliver more value and better support every day. – Dharmapriya from DelightChat Support Team
May 28, 2025
Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.
Hi Team, We truly appreciate your long-standing partnership and kind words! It's wonderful to know that DelightChat has consistently met your needs across channels. Thank you for trusting us all these years. – Balaji from DelightChat Support Team
May 28, 2025
Good app. Gets the Job done, clutter-free and easy to use for the marketing team.
Hi Team ZLADE, Thank you for the great feedback! We're so glad DelightChat is helping your team stay productive and organized. We're here if you ever need anything! – Nithya from DelightChat Support Team
May 28, 2025
Amazing app, amazing support! Been using this for 2+ years now for my business and some things I love about it are: Ease of use Dedicated support Prompt action
Hi Team Namya Living, Thank you for the continued trust and the amazing review! We're thrilled to hear that you love the ease of use and support. It's been a pleasure supporting your business over the years! – Dharmapriya from DelightChat Support Team
May 28, 2025
Love the app, works great and a great service as well from the delight team.
Hi Team Lorenza, Thank you so much for the love! We're thrilled to hear that the app is working great for you and that our team’s support has made a difference. We're always here to help! – Balaji from DelightChat Support Team
May 23, 2025
The app works well.
Hi Team Sky Goodies, Thank you for the great rating! We're glad to hear the app is working well for you. If there's ever anything we can do to make your experience even better, just let us know. – Nithya from DelightChat Support Team
May 22, 2025
We have been using for more than an year. good automation options. Also like their service .
Hi Team The Indi Mums, Thank you so much for your continued trust over the past year! We’re glad to hear you’re enjoying the automation features and our service. It’s always a pleasure to support your team - we're here whenever you need us. – Balaji from DelightChat Support Team