DC WhatsApp Marketing+Helpdesk
DelightChat WhatsApp Marketing + Customer Support Software
Rating
4.9
feedback
142
chart
#2,891
All reviews
Rating Breakdown
May 2, 2024
We are very happy with Delight Chat. It simplifies many of our process for customer interaction & engagement. We are looking forward to a UI available in desk view for the mobile version as well. Great app!!
Hi Team Thenmozhi Designs, Thank you so much for your kind words! We're thrilled to hear that DelightChat has been instrumental in simplifying your customer interaction and engagement processes. Your satisfaction is our top priority, and we're continuously working to enhance our platform to meet your needs. We appreciate your feedback regarding the UI availability in desk view for the mobile version, and we'll certainly take it into consideration for future updates. Thank you for choosing DelightChat, and we look forward to continuing to serve you with excellence! Regards, Thejus
Feb. 20, 2024
Great product and excellent customer service
Hi Team Hypnos, We're delighted to hear that you're enjoying our product and that you've had an excellent experience with our customer service! Your satisfaction is our top priority, and we're committed to providing you with continued great service. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product! Regards, Thejus
Feb. 5, 2024
DelightChat has transformed our customer support with its unified inbox, powerful automation, and seamless collaboration features. The platform's analytics provide valuable insights, while the exceptional support from the team ensures a smooth experience. A must-have for businesses aiming to elevate their customer support game.
Hi Team Med7, Thank you so much for your glowing review! We're thrilled to hear that DelightChat has had such a positive impact on your customer support operations. It's fantastic to know that you find our unified inbox, automations, and seamless collaboration features to be transformative. We're also pleased that our platform's analytics have provided valuable insights for your business. Additionally, we greatly appreciate your kind words about our exceptional support team. Ensuring a smooth experience for our users is our utmost priority, and we're delighted that we've been able to meet your expectations. Thank you for championing DelightChat as a must-have for businesses looking to enhance their customer support. Your endorsement means a lot to us! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help. Regards, Thejus
Feb. 5, 2024
Hi Team Ace Vitals, Thank you so much for your incredibly positive feedback! We greatly appreciate your support! Your feedback truly inspire and motivate us to continue delivering top-notch services. If you have any further suggestions or if there's anything specific you love about the platform, feel free to share. Regards, Thejus
Jan. 17, 2024
This is the most feature dense chat platform out there. I have tried all of them but the features in this app are just another league. I absolutely love this product. The team behind this is super super smart and prompt making it the best customer support of all the integrations including like of Google, Meta, Razorpay etc.
Hi Team Moshai, Thank you so much for your incredibly positive feedback! We're thrilled to hear that you find our chat platform to be the most feature-dense and are delighted that you've had such a positive experience with our product. Your words truly inspire and motivate us to continue delivering top-notch services. If you have any further suggestions or if there's anything specific you love about the platform, feel free to share. We greatly appreciate your support! Regards, Thejus
Dec. 1, 2023
Tool is perfect but beyond that support level is incredible. Highly recommend...
Hi Omer, Thank you so much for your wonderful 5-star review! We're delighted to know that you find our tool perfect and are especially pleased with the level of support we provide. Your recommendation means a lot to us, and we're committed to maintaining this standard of excellence for our users in Azerbaijan and beyond. It's our top priority to ensure that you have the best experience with DelightChat. Thank you for choosing us, and we look forward to continuing to support your business needs. - Thejus DelightChat
Nov. 28, 2023
This is a great app and it has tied everything together very nicely for us. There is just one major issue for us, which according the to team is only happening to us, and that is that the notifications do not always work as intended. Most of the time they work and new notifications are highlighted. Yet sometimes they aren't highlighted, and we miss them, which often lands us in a lot of trouble, as we miss team members or client notifications. If this would be resolved, it would definitely be a 5-star app for us.
Hello Pawphoria Team, Thank you for your review and for highlighting our app's positive impact on your business in South Africa. We sincerely apologize for the issues with the notification system and understand the inconvenience it has caused. Please be assured, our team is prioritizing this matter and working diligently to resolve it. We are committed to ensuring that our app fully meets your needs and helps you avoid missing any critical team or client notifications. We appreciate your patience and are here to assist with any further concerns or feedback. Your satisfaction is our goal, and we hope to upgrade your experience to a 5-star rating soon. Thank you for choosing DelightChat!
Nov. 27, 2023
I've been using DelightChat for over a year now totally a game changer. It's easy to use and customer support team is always ready to help. Totally worth it and if your market uses WhatsApp this is definitely game changer!
We're thrilled to receive your 5-star review! It's fantastic to hear that DelightChat has been a game changer for your business, especially in utilizing WhatsApp as a marketing tool. Your positive feedback about the ease of use and our customer support team is greatly appreciated. We strive to deliver the best possible service and support to our users, and it's rewarding to know we're achieving this with your experience. Thank you for your continued support and for sharing how DelightChat has made a significant impact. We look forward to continuing to serve and support your business.
Oct. 6, 2023
WOW - Delight chat has changed our lives! Better sales person management, been able to make better decisions based on performance metrics, a one-stop solution to all our merchant communication needs - we've replaced Slack with DC entirely! My entire team doesn't need to play chinese whispers anymore and everyone has visibility from the time of query to post-sales to subsequent orders - MUST HAVE APP for all Shopify merchants! GREAT SERVICE TOO - they helped me sort out some backend issues with Meta that we couldn't fix for a year. I CANNOT IT RECOMMEND ENOUGH. Worth every penny with broadcasts, tagging, etc - super app and super team. Special mention to Thejus who is a calm, patient solutions EXPERT. Also to Vasudev for great post-onboarding service.
Dear Atikaa, Wow! We are absolutely thrilled to read your glowing review of DelightChat. Your words have truly made our day, and we couldn't be happier to hear about the positive impact DelightChat has had on your business. It's fantastic to know that DelightChat has become an indispensable tool for your Shopify store. From improved salesperson management to data-driven decision-making and streamlined communication, it's clear that DelightChat has revolutionized the way you do business. We're especially thrilled to hear that you've replaced Slack with DelightChat entirely - that's quite an endorsement! We're also delighted to hear that our team was able to assist you in resolving those long-standing backend issues with Meta. Providing top-notch service and support is a top priority for us, and it's wonderful to see our team members, like Thejus and Vasudev, receiving special mentions for their expertise and dedication. Your recommendation means the world to us, and we truly appreciate your trust in DelightChat. We will continue to work hard to ensure that our app meets and exceeds your expectations, and we're excited to be a part of your journey as a Shopify merchant. Thank you once again for your kind words and for choosing DelightChat. If you ever have any questions, suggestions, or need further assistance, please don't hesitate to reach out. We're here to help! Warm regards, Baz
Oct. 5, 2023
DelightChat is incredibly valuable, user-friendly, and backed by an exceptionally proficient support team.
Dear Alaa, I wanted to express my heartfelt gratitude for your recent review of DelightChat. Your kind words mean the world to us, and we're thrilled to hear that you find our platform valuable, user-friendly, and appreciate our proficient support team. At DelightChat, we are committed to providing our users with the best possible experience, and your feedback reinforces that we're moving in the right direction. Knowing that our efforts have made a positive impact on your experience is incredibly motivating for our entire team. We will continue to work tirelessly to maintain the high standards that you've come to expect from us and to further improve our platform to meet your needs even better. Once again, thank you for taking the time to share your thoughts and for being a part of the DelightChat community. If you ever have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help. Warm regards, Baz
Sept. 14, 2023
Tried and tested 10+ Omni channel marketing apps. Delight Chat is the Final Stop. Truly well thought out and well built app for brands to grow. Highly Recommended.
Thank you immensely for your glowing review and recommendation! We are overjoyed to hear that DelightChat is your final stop, and it’s heartwarming to know you find our app to be well-constructed and considerate for brands aiming to grow. Your positive feedback fuels our commitment to continuous improvement and excellence. If there’s ever anything more we can assist you with or any enhancements you’d like to see, please feel free to drop us a line. We're here to ensure your experience remains delightful!
June 30, 2023
Delightchat has revolutionized the way We handle customer support, making it an absolute joy to provide excellent service. As an e-commerce business Manager, I understand the importance of seamless communication with customers, and Delightchat has truly exceeded my expectations in this regard. One standout feature of Delightchat is its multi-channel integration. It seamlessly brings together all major messaging platforms like Facebook Messenger, WhatsApp, Instagram, and more into a single, unified inbox. This consolidation has eliminated the need for multiple apps and significantly streamlined my workflow. I can now respond to queries and resolve issues promptly, regardless of the channel the customer chooses to contact us through. Kudos to the Delightchat team for creating such a remarkable app!
Hi Gunjan, Thank you for the fantastic review! We're thrilled that DelightChat has been able to streamline your customer support process and exceed your expectations. It's great to hear that our multi-channel integration has been particularly useful. Your feedback motivates us to keep improving. If you need any assistance or have suggestions, feel free to reach out. Thanks again for being a part of the DelightChat community. Best, - Baz
Jan. 17, 2023
DelightChat has really great customer service. Very helpful and prompt with replies. DC has been a great app for our business !
Thank you for your stellar review! We're thrilled to hear that our customer service has been a highlight of your experience with DelightChat. Knowing that our app has been beneficial for your business is music to our ears. 🎵 Remember, we're always here for you, ready to assist whenever you need us. Thanks for being a part of our DelightChat family.
Jan. 12, 2023
Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none!
Dec. 26, 2022
Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price!
We're thrilled to hear that DelightChat is the best app you've installed so far. It's fantastic to know that our integration with WhatsApp and Facebook has been a game changer for your customer service needs. Your kind words about our support team and pricing are greatly appreciated. We strive to provide top-notch service at a value-for-money price. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Dec. 25, 2022
Highly recommended one-in-all app with seamless integration with Instagram, facebook, email and WhatsApp all at one place. The support team is quite responsive. Deep integration with Shopify helps in pulling important details. Worth the price ! Must have for all online stores.
Dec. 12, 2022
Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.
Thank you so much for your positive review and for recommending DelightChat! We're thrilled to hear that our app has been helpful in streamlining your WhatsApp communications and that it's become a valuable part of your Shopify arsenal. We understand that there can be a learning curve when getting started, and we're continually working on making our app as user-friendly as possible. Your feedback is invaluable in this regard. If you ever need assistance or have suggestions on how we can make the learning process easier, please don't hesitate to reach out. We're here to help and always looking for ways to improve. Thanks again for your support and for being a part of the DelightChat community. Best, - Baz DelightChat.io
Dec. 5, 2022
I use the app for sending out automated mags for confirming order and shipping information etc and also for promotional messages. One problem is that sometimes it does not give the correct information to the customer regarding the order. Otherwise this app has helped me a lot in promoting my business and increasing the sales. Thanks!
Dec. 5, 2022
DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend!
Hi Akshat, Thank you for your kind words and recommendation! It's fantastic to hear that DelightChat has been an integral part of your Shopify operations for the past 11 months. We're glad that our unified platform and automation features are making a difference in your workflow. Your praise for our support team is also greatly appreciated. Thank you for choosing DelightChat, Akshat. We look forward to continuing our successful collaboration. - DelightChat Team
Dec. 4, 2022
Great app for whatsapp ticketing support as well as WhatsApp campaigns. Gives us a great ROI using WhatsApp as an outreach tool. Also, the DelightChat team are always very responsive and willing to help whenever there is an issue. Highly recommend.
Thank you for your fantastic review and recommendation! We're thrilled to hear that DelightChat has been serving you well for the past six months, particularly in providing WhatsApp ticketing support and campaign management. Your kind words about our support team are greatly appreciated. We strive to be responsive and helpful whenever you need us. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.