DC WhatsApp Marketing+Helpdesk
DelightChat WhatsApp Marketing + Customer Support Software
Rating
4.9
feedback
142
chart
#2,891
All reviews
Rating Breakdown
Review RSS Feed
Dec. 2, 2022
I have been using Delight Chat on two of my Shopify stores for several months now. The service has been spectacular. I have used other whatsapp based API apps, but I can safely say that delight has the best features.
Thank you for your glowing review! It's fantastic to hear that DelightChat has been a valuable asset for not just one, but two of your Shopify stores. We're especially thrilled that you find our features superior to other WhatsApp-based API apps. We strive to provide the best tools for our users, and your feedback affirms that we're on the right track. Remember, we're here for you. If you have any questions or ideas for new features, we'd love to hear from you. Thanks for being a part of our DelightChat family.
Dec. 2, 2022
Amazing app, has made communication with customer so seamless. Great way to target existing customer. A special shout out to the team who is always ready to help.
Dec. 1, 2022
DelightChat has been a game-changer for our store. It's helped boost abandoned cart conversions while also enhancing our quality of customer service. They have a stellar support team that is always a text away and very responsive.
Greetings from DelightChat to our friends in Kuwait! Thank you for your glowing review. We're overjoyed to hear that we've been a game-changer for your store, helping boost your abandoned cart conversions and enhance your customer service. Your praise for our support team warms our hearts. We're committed to being just a text away for all our users, no matter where they are in the world. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Nov. 25, 2022
Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.
Oct. 17, 2022
The DelightChat team were super helpful and patient in getting us on-boarded. The app itself has saved us numerous hours in follow-ups and reach outs. It's hard to fault them or their product. Highly recommended.
Thank you for your fantastic review and recommendation! We're thrilled to hear that our team was able to provide a smooth onboarding experience and that DelightChat has been a time-saver for your business. Your kind words about our product and team are greatly appreciated. We strive to provide top-notch service and a valuable product to all our users. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Oct. 11, 2022
Después de mucho buscar alternativas para gestionar todas nuestras cuentas de contactos de nuestros clientes (RRSS, Email, Whatsapp, Tienda web, entre otros)… encontramos la gran plataforma DelightChat. Estamos muy satisfechos con los resultados obtenidos, por sobre todo la ayuda que nos ha brindado para potenciar al máximo los canales de contacto, además de, el apoyo constante que nos brindan ... recomendados al 100000%
Using app
Almost 2 years
Total reviews
1
Average rating
5.0
Hola MiniNuts, ¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que DelightChat ha sido la solución que estabas buscando para gestionar todos tus canales de contacto. Es fantástico escuchar que nuestra plataforma te ha ayudado a potenciar tus canales de contacto y que estás satisfecho con los resultados obtenidos. Tu éxito es nuestro éxito. Agradecemos tus amables palabras sobre nuestro apoyo constante. Estamos aquí para ti siempre que nos necesites. ¡Gracias por ser parte de la familia DelightChat! Saludos, - Baz DelightChat.io
Oct. 11, 2022
Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.
Thank you for your positive review! We're delighted to hear that DelightChat has been a valuable tool in consolidating messages from various platforms and helping you organize your customer inquiries. Your feedback is greatly appreciated and motivates us to continue improving our service. If you ever need assistance or have suggestions, don't hesitate to reach out. Thanks for being a part of the DelightChat community.
Oct. 11, 2022
This is the best CRM software you can ever have, the Whatsapp API feature is just amazing, my Organisation has generated more than 10X returns just by using one of their features. No second thoughts just have this software for your organisation.
Thank you for your outstanding review! We're overjoyed to hear that DelightChat has been a valuable asset for your organization over the past four months. Knowing that our software has contributed to a 10X return for your organization is incredibly rewarding. Your success is truly our success. Thank you for your high praise of our WhatsApp integration. We're glad it's making a significant difference for your business. As always, we're just a message away if you ever need assistance or have suggestions.
Aug. 24, 2023
We are using this app for the last several months. All our customer support is now in one place after using it and we are also able to automate the customer flows on Whatsapp through delight chat only. The support team is very cooperative. Thanks to Baz Chordiya who always replies the queries instantly.
Hi Team, Thank you for your wonderful review! We're delighted to hear that DelightChat has been able to centralize your customer support and automate your customer flows on WhatsApp over the past several months. Your kind words about our support team are greatly appreciated. We strive to provide quick and effective assistance to all our users. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Oct. 11, 2022
Not recommended at all. Their support team is nonexistent and seems overwhelmed. Will commit all sort of deliverables and later no one from the support responds to the messages or queries. The product has many bugs as well, seems like they have launched beta product. When you ask the team to resolve the bugs, they reply that they have other priorities. Infact they asked us to remind them if they forget to respond to our queries. Funny. Anyways, there are way better solutions in the market. Thanks.
Hi Team, We're truly sorry to hear about the issues you experienced with DelightChat last year. We understand your frustrations and sincerely apologize for any inconvenience caused. Since your review, we've taken significant steps to improve our service, including enhancing our response times and resolving bugs. We're committed to providing a better user experience and your feedback was instrumental in these improvements. We appreciate your patience and understanding. If you ever decide to give DelightChat another try, we're confident you'll notice the improvements we've made. Thank you for your feedback. Best, - Baz Brand Partnerships DelightChat
Oct. 2, 2022
Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.
Hi Wayne, We appreciate your feedback and are sorry to hear about your initial experience with our customer service. We understand how important timely and effective support is, especially when setting up a new system. Since your review, we've made significant improvements to our customer service response times and overall user experience. Your feedback was instrumental in these changes, and we're grateful for your honesty. We're sorry to see that you uninstalled DelightChat in February 2023. If you ever decide to give us another try, we're confident that you'll notice the improvements we've made. Our team is always here to assist you and ensure a smooth experience. Thank you once again for your feedback. It has been invaluable in helping us understand where we need to improve. Best, Baz DelightChat.io
Nov. 18, 2022
Update: the team solved our issue. And they are totally helpful and professional whenever we reach out for assistance. This is a pretty decent and useful product. Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app. Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.
Hi Team Hamvay-Lang, I am Thejus heading Customer Success at DelightChat, firstly let me offer my sincere apologises for all the inconvenience you had to go through on account of us. We at DelightChat strive resolutely to provide the highest level of Customer Service to all our Brands and we are extremely sorry to have let you down. We have taken all the necessary corrective actions to ensure such misses do not occur again and we thank you for taking the time out to speak with us. Regards, Thejus Sreenivasa
June 8, 2022
Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;) Wishing the best for Ritualistic Team. Hurray! :)
June 6, 2022
We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.
We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much! Wishing the best, DelightChat
June 1, 2022
We've been using this app for the past 3 months and it turned out to be a great decision. After evaluating a variety of apps, we decided to go ahead with DelightChat and Bharat and team were an absolute delight from the get-go. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now focus on higher quality interactions with customers and truly focus on Customer Delight.
We are delighted to know that DelightChat helped you and your team focus better on quality interactions with your customers, Rashi! :) Thank you for taking out the time to review us which such encouraging words, it means a lot. Cheers to more growth!
June 1, 2022
Out team at Theater has been using Delightchat for the past three months and our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!
We have a huge smile on our faces while we read your review, Anugya. Thank you for describing your experience with DelightChat and acknowledging our team's work so beautifully! Looking forward to continuing delighting you and your customers. :)
May 28, 2022
I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya
Hey Owais, it is always a pleasure to be working with you! We will keep your concerns in mind. Thank you for your kind words. We hope to continue delighting you and your customers.
May 17, 2022
Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.
Thank you so much for your encouraging words Inderbir! We hope to continue adding value to your team.
May 16, 2022
Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
April 24, 2022
Excellent App ,perfect for drop shipping and excellent team which helps in solving all your implementation questions
Thank you for your review! We hope to keep adding value to your team and Pogo Cycles! :)