DC: WhatsApp Marketing + API
AI Chatbot for IG/FB/Email, WhatsApp Automation, Cart Recovery
Rating
4.8
feedback
212
chart
#3,721
All reviews
Review RSS Feed
March 15, 2022
Excellent service. Everything went very fast and very well. Very professional and the app is really useful in all ways. I would recommend it to anyone.
We are so happy reading your motivating words, Zhivago Team! Thank you for this review. :) Wishing the best, DelightChat
Feb. 8, 2022
The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.
Thank you Skillmatics team for taking the time to share your love :) It's been a delight working with your team! Cheers to more growth! DelightChat
Feb. 5, 2022
I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.
We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words. DelightChat hopes to continue to delight you, always. Cheers, Team DelightChat
Feb. 1, 2022
Das beste Tool, was wir für den Kundensupport gefunden haben!! Keine unnötigen Features oder überladene Oberflächen, sondern auf das nötigste Beschränkt und sehr durchdachtes System. Der Kundensupport ist der Beste, den ich jemals gesehen habe. Jederzeit erreichbar und sehr hilfsbereit! Unschlagbar!
Cannot thank you enough Swissgadget team for your appreciation and love. We hope to continue to delight you, always! Best Regards, Team DelightChat
Jan. 31, 2022
Absolutely love DelightChat for customer service. The integration was seamless and simple, and the UI is easy to use. I also like that they have autoresponders which helps offset the labor of sending the same email over and over. Pricing is great for all the features you receive. Their support staff is incredibly responsive and very receptive to my suggestions. There are some features I would love to see - search functionality, multi-select for closing and tagging, exporting of emails, and ability to send custom mass emails.
Hey Nas, You've been our most valued customer, and it is such a pleasure to hear the kind words. Thanks a ton for taking out the time to leave your feedback - we promise we will continue to improve and bring you these features. Warm Regards, Team DelightChat
Jan. 27, 2022
I really gave this app multiple tries wasting several days before leaving this review. It appeared to work at first but then it just quit! It has everything you could want for an all-in-one customer service app if it only worked! Customer Support has been just about non-existent and I opened many tickets. I stayed up many nights to attempt to catch your office hours. It's like looking through a window at your favorite candy only to get inside and it's just a photo. Total let down! I'm so glad I haven't launched my page yet because that would've been embarrassing! Delight, small business owners can lose so much with these types of mistakes. If you're going to offer an app of such importance, take the time to work out the bugs AND offer adequate customer service to assist. Your lack of customer service shows why your CUSTOMER SERVICE APP doesn't work.
Hi Adrienne, this is Preetam co-founder at DelightChat. First, please allow me to express my deepest apologies for all the inconvenience caused to you. I am truly sorry that we did not manage to find the problem that you were facing and get back with a resolution sooner. We have figured out exactly where things went wrong, and I have personally emailed you a detailed response on how we can get your account working perfectly. It will take 10 minutes at the most. Furthermore, I am available to get on a call and personally guide you through every step, as well as be there until you and I are both confident that you have fully onboarded to DelightChat and have everything you need to be successful. We really hold ourselves up to the highest standards when it comes to delivering support to our customers. And it is with my utmost regret that we did not manage to give you the same level of service as we give all our other customers. Of course, that is entirely our fault. I sincerely urge you to give us one more chance at fixing our mistakes and helping you onboard correctly to DelightChat. Please do read my email. I eagerly await your response. Kindest regards, Preetam Nath Co-founder, DelightChat Update: Hey Adrienne, we've been trying to get in touch with you through email. We just want one chance to rectify our mistake and deliver the experience that you were hoping for. I sincerely hope to see your reply soon.
Jan. 14, 2022
Excellent platform if you are looking to have all your customer communications in one place - works great with whatsapp, FB, instagram DM, emails etc., Set up and integration is so simple and support team is very helpful.
Thank you Delicut team, it means a lot to us. We look forward to serving you even better and watching you grow. Cheers! Devina (Product @DelightChat)
Jan. 1, 2022
Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.
Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :) We will strive to continuously deliver delight to you and watch you grow. Regards, DelightChat team
Dec. 27, 2021
Baz from Delight Chat used this to help me with questions I asked and resolved them through chat on Delight Chat Support Chat.
It has been my pleasure to interact and work with a mission-driven team as the Wisdom of the Womb's. Thank you for sharing your appreciation, it means a lot to me. I look forward to continue working closely in future as well! Warm regards, Baz (Partnerships @DelightChat)
Dec. 24, 2021
We started using DelightChat earlier this year and as the main user in the company, I can say it has helped streamline my job in customer delight. The app features some nifty tools and the merchant support is always on point. It's good having a one stop solution to all our outreach needs.
Hey NoNasties team, Woah! You just made our day. Getting a public appreciation from a brand that thinks big and aspires to make clothing planet-friendly is a treat. We look forward to continue delighting you in future as well. Once again, a big thank you for placing your trust in us, really means a lot! Cheers to more awesomeness. - DelightChat team
Dec. 12, 2021
We loved it helped us a lot. We can reply to all your customers in one place, respond to the customer's comments too and the best thing which is magnificent is the automation rules that auto-response to your customers depending on their order status.
Big thanks team DarBeauty for your appreciation. We're soo glad you're finding value in DelightChat. We built automation rules with care and I'm sure you would enjoy using these features too - quick replies and auto-assignment of tickets based on different conditions. Cheers to more growth and happy customers :) Devina, Product Manager @DelightChat
Dec. 3, 2021
Amazing app! Lets me control all my comunications in 1 PLACE! PLus its safes time with automated responses that save on agents and speeds up the answer time for clients.
Thank you fixoem.com team, it's such a delight to hear words of praise from you! We're happy you found Automation valuable. We highly recommend you also try help-centre articles through the self-serve widget on your website. This way your customers can find responses to common FAQs all by themselves :) All the best! Devina Product Manager @DelightChat
Dec. 1, 2021
One of the best customer support apps I have ever found. They are upgrading their system frequently and their team is quick in response. Would definitely recommend this app to any business who is looking for helpdesk solution
We're so happy to support the growth of studiobytcs.com. Thank you placing your trust in us and for sharing the review. Upwards and onwards :) Cheers, Devina (Product Manager @DelightChat)
Nov. 17, 2021
This app is fantastic and the team is very committed to ensuring every store owner has a pleasurable experience. I am talking about requesting a feature at 9am this morning (Which most apps/companies say we will add it to our list and never do it) Not DelightChat! They had this feature implemented on the same day. Really awesome and the app itself is just great.
Hi James, Yay! Thank you for the wonderful words. It gives us a deep sense of joy when even the new users like you derive value out of DelightChat. It is also reassuring that we are headed in the right direction by keeping the customer-experience first. Thank you once again for sharing the feature request and helping us serve you better. Cheers, Devina Product Manager @DelightChat
Nov. 14, 2021
Our small team has been using Delightchat for about 4 months now. We absolutely love it! We've LOVED the ability to communicate in app about particular emails, issues our customers are having, etc. The quick replies are a life saver. It's a one-stop shop for us. We also love the bubble on the screen and the ability to input FAQ there for customers to utilize. The support is great too :)
Using app
4 months
Total reviews
2
Average rating
5.0
Hi Erin, It's such an honour being trusted by such a beautiful, gentle and caring brand as yours. We will keep raising our bar to continue delighting you in future! Regards, Devina Product Manager @DelightChat
Nov. 10, 2021
Love this app, it helps my business so much! It is easy to use, the developers take on board any feedback and action it quickly. It stream lines our processes which is great.
Hey Kate, we're so glad that your beautiful brand decided to use DelightChat all those months back. We hope to continue making customer support easy and streamlined for your business :)
Nov. 8, 2021
We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.
Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support. Thank you for your kind review. We look forward to continue delighting you :)
Nov. 8, 2021
I've been using this for three months and it is excellent to manage customer emails. It keeps all correspondence together, integrates seamlessly with gmail, Shopify, facebook. A great user-defined tag management environment that is also colour coded, clear intuitive screen, customer Shopify data shown and fully accessible right there on the screen. Very handy and definitely increases my customer service.
Hi Murray, it's been such a pleasure collaborating with you and your beautiful brand 'Charley Boutique'. Thank you for your kind words, and look forward to delighting you even more in the future!
Nov. 8, 2021
App is very good, can see customer history and chat is supportive. Highly Recommend this app for whatsapp
Hi Aparna, thank you for placing your trust in DelightChat. We look forward to serving you and the EltheCook team better in the future!
Oct. 27, 2021
This is app has a good interface. I've faced difficulties with other apps and have found this to be the best out of them.
Thank you RugWeave team for trusting us! We hope to continue delighting you and your customers.