DC: WhatsApp Marketing + API
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Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.
Thank you so much for your positive review and for recommending DelightChat! We're thrilled to hear that our app has been helpful in streamlining your WhatsApp communications and that it's become a valuable part of your Shopify arsenal. We understand that there can be a learning curve when getting started, and we're continually working on making our app as user-friendly as possible. Your feedback is invaluable in this regard. If you ever need assistance or have suggestions on how we can make the learning process easier, please don't hesitate to reach out. We're here to help and always looking for ways to improve. Thanks again for your support and for being a part of the DelightChat community. Best, - Baz DelightChat.io
I use the app for sending out automated mags for confirming order and shipping information etc and also for promotional messages. One problem is that sometimes it does not give the correct information to the customer regarding the order. Otherwise this app has helped me a lot in promoting my business and increasing the sales. Thanks!
DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend!
Hi Akshat, Thank you for your kind words and recommendation! It's fantastic to hear that DelightChat has been an integral part of your Shopify operations for the past 11 months. We're glad that our unified platform and automation features are making a difference in your workflow. Your praise for our support team is also greatly appreciated. Thank you for choosing DelightChat, Akshat. We look forward to continuing our successful collaboration. - DelightChat Team
Great app for whatsapp ticketing support as well as WhatsApp campaigns. Gives us a great ROI using WhatsApp as an outreach tool. Also, the DelightChat team are always very responsive and willing to help whenever there is an issue. Highly recommend.
Thank you for your fantastic review and recommendation! We're thrilled to hear that DelightChat has been serving you well for the past six months, particularly in providing WhatsApp ticketing support and campaign management. Your kind words about our support team are greatly appreciated. We strive to be responsive and helpful whenever you need us. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Amazing app, has made communication with customer so seamless. Great way to target existing customer. A special shout out to the team who is always ready to help.
Hi Team Mint & Oak, Thank you for your wonderful feedback! We’re thrilled to hear that our app has made communication with your customers seamless and that you’re finding it effective for targeting existing customers. We truly appreciate your shoutout to our team—they work hard to provide excellent support and will be glad to know their efforts are recognized. If you need any further assistance, feel free to reach out—we're always here to help! Regards, Thejus
DelightChat has been a game-changer for our store. It's helped boost abandoned cart conversions while also enhancing our quality of customer service. They have a stellar support team that is always a text away and very responsive.
Greetings from DelightChat to our friends in Kuwait! Thank you for your glowing review. We're overjoyed to hear that we've been a game-changer for your store, helping boost your abandoned cart conversions and enhance your customer service. Your praise for our support team warms our hearts. We're committed to being just a text away for all our users, no matter where they are in the world. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.
Hi Team Fitspace, Thank you for your fantastic feedback! We’re thrilled to hear that our app is the best solution for managing your business chats and automating your Shopify orders. It's great to know that our customer support team has been helpful in ensuring a smooth experience for you. If you ever need assistance or have any questions, don’t hesitate to reach out—we're always here to help! Regards, Thejus
The DelightChat team were super helpful and patient in getting us on-boarded. The app itself has saved us numerous hours in follow-ups and reach outs. It's hard to fault them or their product. Highly recommended.
Thank you for your fantastic review and recommendation! We're thrilled to hear that our team was able to provide a smooth onboarding experience and that DelightChat has been a time-saver for your business. Your kind words about our product and team are greatly appreciated. We strive to provide top-notch service and a valuable product to all our users. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Después de mucho buscar alternativas para gestionar todas nuestras cuentas de contactos de nuestros clientes (RRSS, Email, Whatsapp, Tienda web, entre otros)… encontramos la gran plataforma DelightChat. Estamos muy satisfechos con los resultados obtenidos, por sobre todo la ayuda que nos ha brindado para potenciar al máximo los canales de contacto, además de, el apoyo constante que nos brindan ... recomendados al 100000%
Hola MiniNuts, ¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que DelightChat ha sido la solución que estabas buscando para gestionar todos tus canales de contacto. Es fantástico escuchar que nuestra plataforma te ha ayudado a potenciar tus canales de contacto y que estás satisfecho con los resultados obtenidos. Tu éxito es nuestro éxito. Agradecemos tus amables palabras sobre nuestro apoyo constante. Estamos aquí para ti siempre que nos necesites. ¡Gracias por ser parte de la familia DelightChat! Saludos, - Baz DelightChat.io
Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.
Thank you for your positive review! We're delighted to hear that DelightChat has been a valuable tool in consolidating messages from various platforms and helping you organize your customer inquiries. Your feedback is greatly appreciated and motivates us to continue improving our service. If you ever need assistance or have suggestions, don't hesitate to reach out. Thanks for being a part of the DelightChat community.
This is the best CRM software you can ever have, the Whatsapp API feature is just amazing, my Organisation has generated more than 10X returns just by using one of their features. No second thoughts just have this software for your organisation.
Thank you for your outstanding review! We're overjoyed to hear that DelightChat has been a valuable asset for your organization over the past four months. Knowing that our software has contributed to a 10X return for your organization is incredibly rewarding. Your success is truly our success. Thank you for your high praise of our WhatsApp integration. We're glad it's making a significant difference for your business. As always, we're just a message away if you ever need assistance or have suggestions.
We are using this app for the last several months. All our customer support is now in one place after using it and we are also able to automate the customer flows on Whatsapp through delight chat only. The support team is very cooperative. Thanks to Baz Chordiya who always replies the queries instantly.
Hi Team, Thank you for your wonderful review! We're delighted to hear that DelightChat has been able to centralize your customer support and automate your customer flows on WhatsApp over the past several months. Your kind words about our support team are greatly appreciated. We strive to provide quick and effective assistance to all our users. Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
Not recommended at all. Their support team is nonexistent and seems overwhelmed. Will commit all sort of deliverables and later no one from the support responds to the messages or queries. The product has many bugs as well, seems like they have launched beta product. When you ask the team to resolve the bugs, they reply that they have other priorities. Infact they asked us to remind them if they forget to respond to our queries. Funny. Anyways, there are way better solutions in the market. Thanks.
Hi Team, We're truly sorry to hear about the issues you experienced with DelightChat last year. We understand your frustrations and sincerely apologize for any inconvenience caused. Since your review, we've taken significant steps to improve our service, including enhancing our response times and resolving bugs. We're committed to providing a better user experience and your feedback was instrumental in these improvements. We appreciate your patience and understanding. If you ever decide to give DelightChat another try, we're confident you'll notice the improvements we've made. Thank you for your feedback. Best, - Baz Brand Partnerships DelightChat
Had an extremely poor experience working with the Delight Chat team- In their COD to Prepaid automation, ShipRocket was unable to pick up that the original order was cancelled, and we ended up sending the same product twice to some customers. On converting to Prepaid, Shopify is showing payment pending. Had to follow up several times with the team, only to get a dissatisfactory response. It's a great tool if only it worked the way it's meant to..
Hi Tanisha, apologies for the inconvenience that you have faced. We understand that it can be frustrating when logistics don't work the way it is intended to and especially when it affects customer orders. I've reviewed your account and the highlighted issue. As our team may have explained that we do not have an integration with Shiprocket. We only have an integration with Shopify. When a COD order gets cancelled in the COD to Prepaid automation, the original order is cancelled on Shopify. In cases wherein Shiprocket isn't able to pick the updated status from Shopify, I'd request you to reach out to Shiprocket support to find a resolution in this regard. We are really sorry that you faced this issue and wish you the best of luck with your business. - Baz Brand Parnerships, DelightChat
Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;) Wishing the best for Ritualistic Team. Hurray! :)
We've been using this app for the past 3 months and it turned out to be a great decision. After evaluating a variety of apps, we decided to go ahead with DelightChat and Bharat and team were an absolute delight from the get-go. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now focus on higher quality interactions with customers and truly focus on Customer Delight.
We are delighted to know that DelightChat helped you and your team focus better on quality interactions with your customers, Rashi! :) Thank you for taking out the time to review us which such encouraging words, it means a lot. Cheers to more growth!
Out team at Theater has been using Delightchat for the past three months and our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!
We have a huge smile on our faces while we read your review, Anugya. Thank you for describing your experience with DelightChat and acknowledging our team's work so beautifully! Looking forward to continuing delighting you and your customers. :)
I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya
Hey Owais, it is always a pleasure to be working with you! We will keep your concerns in mind. Thank you for your kind words. We hope to continue delighting you and your customers.
Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.
Thank you so much for your encouraging words Inderbir! We hope to continue adding value to your team.
Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
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