DC: WhatsApp Marketing + API
AI Chatbot for IG/FB/Email, WhatsApp Automation, Cart Recovery
Rating
4.8
feedback
205
chart
#3,149
All reviews
Review RSS Feed
June 8, 2022
Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;) Wishing the best for Ritualistic Team. Hurray! :)
June 1, 2022
We've been using this app for the past 3 months and it turned out to be a great decision. After evaluating a variety of apps, we decided to go ahead with DelightChat and Bharat and team were an absolute delight from the get-go. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now focus on higher quality interactions with customers and truly focus on Customer Delight.
We are delighted to know that DelightChat helped you and your team focus better on quality interactions with your customers, Rashi! :) Thank you for taking out the time to review us which such encouraging words, it means a lot. Cheers to more growth!
June 1, 2022
Out team at Theater has been using Delightchat for the past three months and our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!
We have a huge smile on our faces while we read your review, Anugya. Thank you for describing your experience with DelightChat and acknowledging our team's work so beautifully! Looking forward to continuing delighting you and your customers. :)
May 28, 2022
I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya
Hey Owais, it is always a pleasure to be working with you! We will keep your concerns in mind. Thank you for your kind words. We hope to continue delighting you and your customers.
May 17, 2022
Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.
Thank you so much for your encouraging words Inderbir! We hope to continue adding value to your team.
May 16, 2022
Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
April 24, 2022
Excellent App ,perfect for drop shipping and excellent team which helps in solving all your implementation questions
Thank you for your review! We hope to keep adding value to your team and Pogo Cycles! :)
April 22, 2022
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Your review made us the happiest, Badriya! Thank you! It is amazing to work with the Shop Curls Team, as always. Onwards and upwards! :)
April 15, 2022
This App is just amazing, support is awesome - they even added a feature to the app upon request. Preetam and his team are doing a great job. Imho there is no better helpdesk-ticket system for shopify, definitely best value for price and didn't even tried the whatsapp feature.
Hey DerAusleger Team, thank you for such a supportive review! Wishing greater heights for your amazing brand, DerAusleger.
March 15, 2022
Excellent service. Everything went very fast and very well. Very professional and the app is really useful in all ways. I would recommend it to anyone.
We are so happy reading your motivating words, Zhivago Team! Thank you for this review. :) Wishing the best, DelightChat
Feb. 8, 2022
The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.
Thank you Skillmatics team for taking the time to share your love :) It's been a delight working with your team! Cheers to more growth! DelightChat
Feb. 5, 2022
I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.
We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words. DelightChat hopes to continue to delight you, always. Cheers, Team DelightChat
Feb. 1, 2022
Das beste Tool, was wir für den Kundensupport gefunden haben!! Keine unnötigen Features oder überladene Oberflächen, sondern auf das nötigste Beschränkt und sehr durchdachtes System. Der Kundensupport ist der Beste, den ich jemals gesehen habe. Jederzeit erreichbar und sehr hilfsbereit! Unschlagbar!
Cannot thank you enough Swissgadget team for your appreciation and love. We hope to continue to delight you, always! Best Regards, Team DelightChat
Jan. 31, 2022
Absolutely love DelightChat for customer service. The integration was seamless and simple, and the UI is easy to use. I also like that they have autoresponders which helps offset the labor of sending the same email over and over. Pricing is great for all the features you receive. Their support staff is incredibly responsive and very receptive to my suggestions. There are some features I would love to see - search functionality, multi-select for closing and tagging, exporting of emails, and ability to send custom mass emails.
Hey Nas, You've been our most valued customer, and it is such a pleasure to hear the kind words. Thanks a ton for taking out the time to leave your feedback - we promise we will continue to improve and bring you these features. Warm Regards, Team DelightChat
Jan. 14, 2022
Excellent platform if you are looking to have all your customer communications in one place - works great with whatsapp, FB, instagram DM, emails etc., Set up and integration is so simple and support team is very helpful.
Thank you Delicut team, it means a lot to us. We look forward to serving you even better and watching you grow. Cheers! Devina (Product @DelightChat)
Jan. 1, 2022
Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.
Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :) We will strive to continuously deliver delight to you and watch you grow. Regards, DelightChat team
Dec. 27, 2021
Baz from Delight Chat used this to help me with questions I asked and resolved them through chat on Delight Chat Support Chat.
It has been my pleasure to interact and work with a mission-driven team as the Wisdom of the Womb's. Thank you for sharing your appreciation, it means a lot to me. I look forward to continue working closely in future as well! Warm regards, Baz (Partnerships @DelightChat)
Dec. 24, 2021
We started using DelightChat earlier this year and as the main user in the company, I can say it has helped streamline my job in customer delight. The app features some nifty tools and the merchant support is always on point. It's good having a one stop solution to all our outreach needs.
Hey NoNasties team, Woah! You just made our day. Getting a public appreciation from a brand that thinks big and aspires to make clothing planet-friendly is a treat. We look forward to continue delighting you in future as well. Once again, a big thank you for placing your trust in us, really means a lot! Cheers to more awesomeness. - DelightChat team
Dec. 12, 2021
We loved it helped us a lot. We can reply to all your customers in one place, respond to the customer's comments too and the best thing which is magnificent is the automation rules that auto-response to your customers depending on their order status.
Big thanks team DarBeauty for your appreciation. We're soo glad you're finding value in DelightChat. We built automation rules with care and I'm sure you would enjoy using these features too - quick replies and auto-assignment of tickets based on different conditions. Cheers to more growth and happy customers :) Devina, Product Manager @DelightChat
Dec. 3, 2021
Amazing app! Lets me control all my comunications in 1 PLACE! PLus its safes time with automated responses that save on agents and speeds up the answer time for clients.
Thank you fixoem.com team, it's such a delight to hear words of praise from you! We're happy you found Automation valuable. We highly recommend you also try help-centre articles through the self-serve widget on your website. This way your customers can find responses to common FAQs all by themselves :) All the best! Devina Product Manager @DelightChat