Zapiet ‑ Rates by Zip Code
Zapiet - Rates by Zip Code
Rating
4.7
feedback
78
chart
#644
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
12%
-
Less than a month
22%
-
Less than a year
28%
-
More than a year
36%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many reviewers highlighted specific support agents like Jessica, Sandy, and Betty for their prompt and effective assistance in resolving issues. Customers appreciated the app's functionality in customizing shipping rates by zip code and its ease of use. The support team was commended for going above and beyond to help users navigate the app's features and address any challenges they faced. However, there were a few negative reviews mentioning issues with the app's compatibility for subscription-based websites and occasional technical glitches during peak seasons.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Nandita was very helpful when we experienced some issues with the app, very friendly with prompt responses.
Nov. 26, 2025
I had to go through the AI Chat-bot first which contradicted itself whilst try to assist, but eventually it saw sense and offered me a human to speak to. 'Nandita' was very helpful with my request. It was a simple one but the answer eluded me. Thanks Nandita
Hello Barry, Thank you so much for your lovely feedback! It was truly great chatting with you, and I’m really glad I could help you set up the rates. If you ever need anything else or have further questions, please don't hesitate to reach out; I’m always happy to assist! Warm regards, Nandita
Oct. 28, 2025
Sandy was absolutely brilliant. Super helpful, really easy to understand, incredibly responsive and also proactive in helping me anticipate and avoid potential issues I hadn't even come across yet. Thank you so much Sandy - you were everything I hoped to find from support after 24hrs of driving myself potty trying to figure out what I was doing wrong.
Hello Sophie and Alex, Thank you so much for these lovely words ! It was a pleasure working with you. I'm only a few clicks away, if ever you have more questions or need assistance ! All the best, Sandy
Oct. 17, 2025
This app does not work simply for subscription based website. I dealt with many of their support members and none of them were able to fix the issue. I do not recommend and still waiting for a refund...
Hi there, I’m sorry to hear about your experience. Our Zapiet - Rates by Zip Code app is to generate different rates via zip codes both for local delivery & shipping and your subscription app would be to manage subscriptions. I have reached out and would love a chance to review your case. Looking forward to getting this resolved, Jessica
Oct. 15, 2025
Jessica is super helpful and understood my questions as a novice! Great support, great app!
Thank you very much for your kind words and for taking the time to leave a review!!! If you have any other questions down the road, please do not hesitate to send us a message. Best regards, Jessica
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