Zapiet ‑ Rates by Zip Code
Zapiet - Rates by Zip Code
Rating
4.7
feedback
80
chart
#713
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
12%
-
Less than a month
21%
-
Less than a year
28%
-
More than a year
38%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many reviewers highlighted specific support agents like Jessica, Sandy, and Betty for their prompt and effective assistance in resolving issues. Customers appreciated the app's functionality in customizing shipping rates by zip code and its ease of use. The support team was commended for going above and beyond to help users navigate the app's features and address any challenges they faced. However, there were a few negative reviews mentioning issues with the app's compatibility for subscription-based websites and occasional technical glitches during peak seasons.
Highlights
Review RSS Feed
All reviews
Dec. 17, 2025
Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!
Dec. 16, 2025
Very easy app to configure, got stuck but the online help is amazing - dealt with Rutvik and he went above and beyond!
Hey Lucia, Thanks a bunch for trusting us; it truly means a lot! We’re really happy we could help you out. If you ever need anything down the road, don’t hesitate to reach out. We’re always here for you. Best regards, Rutvik
Dec. 8, 2025
Hi Gabriela! Thank you so much for sharing your review! It was a pleasure helping you with the issue you were experiencing. If you ever need anything else, please don’t hesitate to reach out. We are always here to help. Best regards Betty
Dec. 5, 2025
Nandita was very helpful when we experienced some issues with the app, very friendly with prompt responses. Allan was wonderful and he was very attentive. He tried to accommodate our request and went above and beyond.
Hello Les, Thank you so much for your lovely review, I'm always happy to be of assistance to our customers. If you need help, do not hesitate to get in touch with us. All the best, Allan
Nov. 26, 2025
I had to go through the AI Chat-bot first which contradicted itself whilst try to assist, but eventually it saw sense and offered me a human to speak to. 'Nandita' was very helpful with my request. It was a simple one but the answer eluded me. Thanks Nandita
Hello Barry, Thank you so much for your lovely feedback! It was truly great chatting with you, and I’m really glad I could help you set up the rates. If you ever need anything else or have further questions, please don't hesitate to reach out; I’m always happy to assist! Warm regards, Nandita
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