Zapiet ‑ Rates by Zip Code
Zapiet - Rates by Zip Code
Rating
4.7
feedback
67
chart
#715
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
19%
-
Less than a year
37%
-
More than a year
36%
Reviews Summary
The reviews for the Zapiet app on Shopify are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers appreciate the quick responses, patience, and efficiency of the support staff, with specific mentions of team members like Jessica, Klaudia, Jeanette, and Stephane. The app itself is praised for its functionality in customizing shipping rates by postcode, making it easy for merchants to manage deliveries and pickups. Users also value the app's ability to offer specific delivery options per postcode, enhancing the overall customer experience. However, there are a few negative reviews mentioning occasional app downtime and integration issues with Shopify's local delivery feature, leading to lost sales and frustration for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 18, 2024
Betty made my day!! I"ve been struggling for 2 days, and she helped me in 5 minutes! Great service!
Nov. 6, 2024
Hey Christophe, Thank you for the 5 stars! I’m glad we were able to work through the shipping profiles together. Your partnership and the details you shared really helped in getting your rates synced to the proper shipping profile. If there’s anything else you need, please feel free to reach out—we're always here to assist! All the best, Gab
Oct. 3, 2024
This app has been a savior when it comes to setting up shipping rates by postcode without CCS! Betty was so supportive in helping setup my store with the correct settings and I couldn't be more thankful :) Excellent customer service!!
Hi Ben! Thank you for taking the time to leave us such a fantastic review! I am glad that we were able to assist you and it was our pleasure to help you set up the Zapiet - Rates by Zip Code app. Please don't hesitate to reach out if you need any further assistance. Have a wonderful day! Best regards, Betty
Sept. 28, 2024
The support team has been great, Kitty especially. All issues were addressed and resolved in a timely manner.
Hi Luka, Thank you so much for taking the time to leave us such a great review. I am glad to hear we were able to resolve all the issues and get your delivery zones up and running! If you encounter any issues, or have any questions you can reach out to us at any time. Best wishes, Kitty
Sept. 20, 2024
Nuevamente me es grato escribir esta reseña, ya que indiscutiblemente recomiendo esta app, ademas quiero agradecer la atencion que me brindo en este dia Jeanette, son muy pacientes y te explican muy bien. Gracias equipo Zapiet. Carlos Castañeda de Mexico
Gracias Carlos por tomarte el tiempo de dejar una reseña, se agradece mucho. Fue genial conversar con usted y ayudarlo a establecer sus tarifas para su entrega local con nuestra aplicación Tarifas de entrega por código postal. Si tiene alguna pregunta o necesita ayuda, comuníquese con nosotros. Gracias de nuevo, Jessica
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