Zapiet ‑ Rates by Zip Code

Hi Carolina, I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo

Hi Sophia, Thanks for taking the time to send us a review! We were both happy to provide a positive experience with Zapiet and our support. At you can bet we'll continue to do so in the future! -Jeanette & Steph

Update 27 Mar 2025: Hi Boris, an update to let you know we have taken your feedback on board - we've implemented a new help guide to better help merchants with similar sophisticated setups as your own: https://support.zapiet.com/rates-by-zipcode/en/articles/10923775-rate-calculations-when-using-subscription-apps Best wishes, Bogi ------------------------------------------------------ Hi Boris, Thank you for your feedback. We’re sorry to hear that you felt the support experience wasn’t satisfactory - providing clear and timely communication is a top priority for our team, and we have made every effort to keep you informed and supported throughout this process, and we remain committed to ensuring you have the support you need. Upon investigation, we found that the issue is related to the way Shopify generates subscription rates. Our team has reached out via chat to explain this and provide a resolution, and I also followed up with you this morning with additional details. If you’d find it helpful, we’d be happy to arrange a call to go over everything in more detail. Resolving this matter is our top priority, and we truly appreciate your patience. If there’s anything else we can do to assist, don’t hesitate to reach out. Kind regards, Clemency

Hi Vanessa, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Zip Code app! If you have any other questions down the road, please do not hesitate to send us a message. Cheers, Jessica

Hi, Thanks for sharing your feedback - I was sorry to hear that you weren't satisfied. I checked our communications with you, and found you had some initial setup configuration issues. We have support team members in your timezone, and would be happy to assign someone to guide you through the setup if you would like to give the app another go in future! Best wishes, Bogi Assistant Support Manager - Zapiet