Digital Downloads ‑ Fileflare
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Absolute GREAT customer support!
Haven't had any issues with file sharing and it's easy to use. Very happy with the app overall!
Glad Fileflare's been smooth for your file delivery. Easy and reliable is exactly what we're after :)
Love how easy for the clients is this app
Happy to hear the app is easy to use for your clients! If anything ever comes up, we're right here to help.
Great team at Fileflare, with a really responsive customer service department. The product works very well, and if there are any glitches, they get resolved quickly and we're always kept informed.
Thanks so much for reporting the issue you found last week - we're always happy for the opportunity to make Fileflare better. Reach out and let the support team know what we need to do better to get that 5th star :)
Great app and service!!!
Thanks for using Fileflare!
I used to use SendOwl to manage digital download delivery to my customers. Then they raised my monthly subscription by 15x with no warning. That's when I found Fileflare. It's honestly a way better user experience than Sendowl and it's way less expensive. It has everything I need to deliver the downloads to my customers. And the download pages integrate into my website better and look better than the Sendowl download pages. Would definitely recommend Fileflare
Really glad the download pages are integrating well on your site and that our pricing makes sense for your store! Pricing should be transparent and predictable :)
Great app and support!
Thanks so much for the kind words!
Ive been using Fileflare now for a number of years to upload and send out my digital products I sell on Shopify. The team are great at communication each time I need help and overall the platform works great. There have been a few hiccups now and then but they are quickly sorted out. Each time I have a new idea on how to improve the experience the team always listens to my feedback. I highly recommend this app.
Feedback from stores like yours is how we know what to build next, so please keep sharing any pain points along the way! Thanks for the review :)
We’ve been extremely happy with Fileflare. After dealing with the limitations and quirks of Shopify Digital Downloads, switching to Fileflare has been a huge improvement for both our team and our customers. The setup is straightforward, file management is reliable, and—most importantly—the customer experience is _dramatically_ better. Files are easy to manage, updates are smooth, and we’ve seen far fewer support issues. It feels like Fileflare was designed by people who actually understand software and digital product delivery workflows, not just generic digital goods to check off arbitrary bullet points. Support has been responsive and helpful when we needed them. Their onboarding support was also stellar. They even followed up with us on feature requests. Highly recommended. 5 stars. Would give six if I could.
Thank you - glad the onboarding and feature-request follow-ups landed well! And I'll pass the 6-stars feature request on to the Shopify dev-rel team.
they gang fr (fire customer service) smoooooth experience. WOULD HIGHLY RECOMMEND
Went through my extensive order history and pulled in all my pre-existing digital orders I wanted to use it for, which was something my older Download app couldn't do and this saved me a ton of time. Uptime is great, but support response when something does go wrong is even better. Nothing works all the time, but if support is responsive and fixes things quickly, that gives me long term confidence in the tool for my store.
Thanks for taking the time to share this review, Steve! Providing amazing support is something we care about a lot, so we're glad to hear that proves out in your experience :)
Just dealt with Ian and he was a huge help. Looking forward to using this app :)
Thanks so much for the kind words, really glad I could help! - Ian
Ian is amazing; got helped very quickly!
Thanks for using Fileflare and for having good opinions about people! - Ian
Great product, and tech support is stellar. I was able to get in touch with an actual human and get the answers I needed - very quickly - to complete setup. Then, when I needed an option added to the PDF Stamp feature (the primary use in my case for this app), the team responded and the feature had been added within about a week. It can be a real gamble sometimes choosing between apps. Very glad I went with FileFlare. Highly recommend to anyone that wants to protect their digital products!
It's great to hear the new PDF stamping feature is working well for you. We love hearing good ideas for new features, so don't hesitate to reach out if anything else comes up! Helping merchants protect their digital products is what we're here for :)
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