Fileflare Digital Downloads
#1 Shopify Digital Downloads App | Sell Digital Products
Rating
5.0
feedback
100
chart
#3,696
All reviews
Rating Breakdown
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Nov. 19, 2024
I had a problem downloading the files but William Suton was really great. He helped me for over a week and came up with solutions. When I was about to give up he came up with a new idea and that turned out to be the solution! Really great. So happy that my website is working great again and I can now sell my products without worries.
Nov. 10, 2024
We've been using Fireflare for a few years now, and i will be honest with you, in my opinion, if you are selling digital goods, look no further! I honestly forgot to write a review a long time ago, but yesterday night (saturday) there was an issue regarding the downloads themselves, which obviously is a big issue. Despite it being a sunday, the support team got back to me early in the morning, and by 14:00 the issue was resolved. They updated me multiple times throughout the process, explaining what was going on. 10/10 support, and service.
Nov. 6, 2024
I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.
Thanks so much! It really means a lot hearing this from you. We want to make migrations easy for merchants, so it makes us happy to hear that you migrated so easily! If you ever need any help, just let us know :)
Oct. 28, 2024
Dear Fireflare Team, I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful. Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming. I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running! Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place. Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!
Thank you so much for your review! It really means a lot and it's made our day. Myself and the team are super happy to hear that we were able to solve your problem that you were struggling with! It's great to have you on board :) if you ever need any help with anything, we're here to guide you! William S.
Oct. 19, 2024
I've been using Fileflare Digital Downloads on my Shopify store, and I couldn't be more impressed! The app has been a game-changer for selling digital products seamlessly. Its intuitive interface and effortless integration made setup a breeze. But what truly sets Fileflare apart is its outstanding customer support. The team responds promptly, addressing every question and concern with clarity and expertise. Their immediate assistance has saved me valuable time and ensured my digital downloads run smoothly. Fileflare's functionality has been flawless. The app's features are thoughtfully designed, making it easy to manage and track digital orders. If you're selling digital products on Shopify, Fileflare is a must-have.
Thanks so much for your informative review :D it really means a lot to us! If you ever need any help, you know where to find us. Thank you.
Oct. 2, 2024
The capabilities and features far surpass Shopify's basic Digital Downloads app. But what really makes this app so great is the exceptional responsiveness and helpfulness of the support staff, especially William. He really went above and beyond to immediately help with setting up the app, leaving me really impressed with the app and the quality of their support.
Thanks so much for your nice review! We're always happy to help throughout the whole process of getting set up with us :) If you ever need any help, never hesitate to get in touch.
Sept. 20, 2024
I am very happy with this app and I highly recommend! I originally downloaded 3 different apps for digital products and this one was the best by miles. If you take the time to familiarise yourself with the dashboard, you'll see how simple it is to use, organise and link your files to your instant digital products. I originally contacted their customer service as I wasn't sure how to send custom files and once it was explained to me, it was very easy and the service was great. As a newbie to Shopify, I was a little overwhelmed with customising my website and understanding the apps at first but once I relaxed - it all just fell into place and now its like second nature.
Thanks so much for your detailed review :) It really means a lot, and we're super happy to hear about your experience with Fileflare! If you ever need any help, you know where to find us.
Sept. 11, 2024
Top level customer service! Helped to solve all my questions. Highly recommended!
Aug. 20, 2024
Aug. 17, 2024
Aug. 15, 2024
Aug. 6, 2024
I have been using FileFlare for a while now for my shop for distributing digital files. Whenever I have had questions they have always been helpful in getting things resolved. Honestly, they probably have been the best app I have used for my business. They update their offerings, solid responsive customer service, and their app actually does what it is supposed to without issues. How many other apps can actually say that? I would strongly recommend that if you need to deliver digital files to your customers you give them a shot.
Thanks so much for the review! It really means a lot. We're always happy to help when you need, so never hesitate to be in touch :)
Aug. 2, 2024
I am very happy with Fileflare. It is super effective for offering digital download products. And the most impressive thing for me is the excellent customer service. They respond quickly and provide quality assistance.
Thanks a lot! We're always here to help when you need :)
Aug. 1, 2024
This is a great app! We've been using it for a while and everyone has been responsive when we need something custom done on our store.
Thank you loads for the review! If you ever need any help, you know where to find us :)
July 3, 2024
This app is awesome. I could link up all of my digital downloads to customers' accounts in bulk with the help of WIlliam. He went above and beyond to help me out with quick replies and easy solutions. I couldn't recommend this app more!!
Thank you so much! We're always happy to help as fast as possible and ensure that your store is the best it can be for your customers :) Get in touch anytime if you need any more help.
June 27, 2024
I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.
Thanks a lot for the review! We're always happy to help :) just get in touch if you ever need anything. Thanks again!
June 18, 2024
Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.
Thanks so much for the review! That's great to hear you think our prices are fair. We really stand by fair prices! If you ever need any help, just get in touch anytime :)
June 18, 2024
If you are selling any online product you need this app! This app has been expertly compatible with Shopify and also very beginner-friendly for someone like myself. I like how you can limit how many IP adresses a customer has to access their purchase to avoid customers sharing to one another. The customer support is also excellent and I couldn't recommend this any more, very impressed!
Thanks so much for the review! I love that you found it beginner-friendly. That was one of our main goals to make it the easiest app to use :) also helping to protect your digital products! If you ever need any help, just drop us a message!
May 25, 2024
We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts. We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you. I can highly recommend this app to offer downloads.
Thanks so much for the review, it really means a lot! We're super happy to have gotten you up and running :) if you ever need any help, you know where to find us!