Digital Downloads ‑ Fileflare

It works!

Exceptional response time for every tech support request so far. The service has been very stable. Hoping for better control over email formatting soon.

I have been using Fireflare for over two years and is the most stable compared to the other two I used before this. Whenever there is any issue, I get support quite quickly which matters most to me. Overall very happy with the Fireflare team Girish Chaudhary elevenplusvocab.com

Just love how this app works on digital products. I do sell knitting patterns and use the option of put the customer name and order number on the PDF file as well as limit on download.

Fileflare is amazing. After unresolved issues with a very popular app we used before, we tested several similar ones, and this was the only one that truly met all our requirements. It's practical, well-structured, and efficient. No complaints, just praise! We actually regret not having used this app much earlier. An extra star goes to the fast and thoughtful support. Well done!

Transitioned an extensive collection of digital products to Fileflare and couldn't be happier! Most importantly, the customer experience is far better than our previous digital download platform. The backend interface is also easier to use, and their v2 update allows us to handle everything within our Shopify admin. Only feature missing that we use (on a pretty limited basis) is the ability to deliver license codes. Overall, terrific app to manage digital products.

Love this app! It does exactly what I hoped and is easy to use. The Support Team are exceptionally responsive and truly helped when I needed it the most. I could not have hit my digital product launch day without their assistance. Highly recommend!

I've been on Shopify for over six years, and I've never come across an app this good and robust, and on top of that, the support from William and Max is amazing. The ease of scheduling, attaching additional assets, and limiting downloads all provide so much peace of mind. There's hardly ever been an outage or issue, and they'll reach out within minutes if you have a question or need guidance. I only wish I could give 10 stars! :)

I love the ease of uploading and connecting the uploads to the products in my Shopify store. It is a straightforward, easy process. I am not that tech-savvy, but this app was easy to set up with clear, easy-to-understand instructions. I had a few questions and needed help with one thing, and these were answered quickly. I would recommend this App to anyone wanting to add large PDF files or any-sized file to their store, so easy!

The app works really well at all times. Have had many sales and no complaints, downloads has worked perfectly. But also incredible support. Very fast replies, and not only fast, but also very good answers. The app is good so you probably won’t need help, and if you do need help, it’s just one message away!

We have used Fileflare throughout the entire lifecycle of our business (almost 2 years on the premium plan) and we were very satisfied the whole time. The app offered us a a very complete solution straight out of the box with a lot of means to customize it to our needs and the price is more than honest for what we got. Our tickets were answered and solved promptly, our exchanges were always very respectful and positive, the service never encountered issues. Definitely recommend it!

We have been on a lookout for a new app as SendOwl increased our pricing massively. William has been AMAZING! We had nearly 1000 products to move and thousands of orders. I was really worried that something will break and SendOwl was not exporting us the correct data either - which was a pain. William has been so patient with me - helped us with the migration and made it EFFORTLESS. I am not a techy person and yes the backend can seem overwhelming at the start. But slow down, email the team and breathe. This is likely your best choice for downloadable products in Shopify. We have just set our Annual plan with Fileflare and look forward to using it for years to come.

Amazing.. William literally was incredibly responsive in helping me set it up and the app works exactly like I need it to. Absolutely amazing customer service in helping me migrate and set up the app.