All reviews

Rating Breakdown

  • 5
    96% (644 ratings)
  • 4
    2% (13 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 85% (562)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 8, 2025

very easy to use

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2025

amazing , i spoke with leo the ceo , if these an issue you don't get passed around , he looked into my problem and I would highly recommend this app and the customer service is good .

Using app

About 1 month

Total reviews

3

Average rating

3.3

5 / 5 Share

May 5, 2025

Set the app up yesterday evening with around twenty STL products. I found the process to be intuitive and straightforward—everything flowed well and made sense. It’s still early days, but we've already received a couple of orders. We did run into a small issue with one of them, but the support team responded immediately and were absolutely first class. Very happy so far and excited to see how things progress!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2025

Thank you very much to Sofia for her help :)

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2025

I had an amazing experience! Aurora was incredibly helpful, fast, and really understood exactly what I needed for my digital download products. She made the whole process smooth and easy. Thank you so much for the support — highly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2025

Easy to use and great customer service

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Anna was great - highly recommend

Using app

24 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Fantastic app! Super easy to use, intuitive, packed with features and customization options. I'm honestly really impressed and completely satisfied. Huge shoutout to the customer support team—quick, helpful, and ready to solve any issue within seconds. Thank you so much for the amazing service! Kristyna

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2025

Einfach zu installieren und einzustellen, top Kundensupport!

Store

Lulema

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2025

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

Quick response from support. Answered my questions and was very nice.

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2025

Amazing! Great features for delivering digital downloads and the support is 10/10 I was looking for a SendOwl replacement, because their recent price increase is just ridiculous. The features of the BIG Digital Download app are exactly what I need. I am currently bulk-importing ~100 products and just had a chat with Theo of their support team. Very friendly and helpful communication!

Using app

37 minutes

Total reviews

5

Average rating

4.2

5 / 5 Share

April 15, 2025

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2025

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2025

Although I’ve only been using the app for one day, I am very appreciative of the customer service that’s provided. I’ve worked with both Theo and Anna and they’ve been incredibly helpful with all of my gazillion questions. The app is easy to use, intuitive, and appears to be a good alternative to the one we were using before. Our previous download provider charged a fee once you went over a certain number of products, and there was also a charge for exceeding their acceptable bandwidth limits. Big Digital Download eliminates those two concerns. Very happy so far!

Using app

About 9 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2025

very fast response and helpful to the first time usere

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2025

So far so good! The app was quick and easy to setup, and when I got stuck on something their chat support was right there to walk me through it. Setting up the license key system was painless and seems like it's gonna work well for my store. Time will tell for sure, but so far this seems like a real winner!

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2025

Excellente application facile et intuitive, tout peut se traduire rapidement. SAV très réactif et professionnel ! Je recommande !!!

Store

Lunaa

Using app

About 2 months

Total reviews

12

Average rating

5.0

5 / 5 Share

April 4, 2025

Overall, Big Digital Downloads Product has been worth the investment. It's reliable, integrates seamlessly with our Shopify store, and has made managing our digital real estate licensing materials much more efficient.

Using app

4 days

Total reviews

1

Average rating

5.0