Digital Downloads & PDF ‑ BIG

Theo, the rep that helped me, was so supportive. Got the job done! I just started using the service and so far, everything is running smooth. Really happy and grateful for the service.

Was not expecting to get such great customer service. I had a veryyy unique problem I was looking to solve with a deadline and their team reached out to me within 30 seconds....I don't normally leave reviews but they're on top of it. Highly recommend.

These guys are great. I'm sure there's a lot of coding that went into this app, but the user interface is simple, intuitive and easy to use. Their service is awesome and someone always seems to be available.

Amazing customer service and refreshingly functional app, does exactly what its advertised to do, and its incredibly smooth and well detailed. I was previously using a free app that stopped working out of the blue and I found BIG Digital Downloads on my search for a new one. I have no problem at all paying for such a quality product and amazing customer service.

Excellent and quick customer service from Mateo and Anna. Definitely worth the paid plan!

I've recently downloaded this app and needed assistance with some of the settings. The online chat service was beyond helpful with all of my questions! I highly recommend this app.

Wonderful support - quick to respond and easy to follow along with. Thank you!

I tried another app before this one and BIG has turned out to be so much easier to use, with great customer service. My initial impression is a good one!

Very quick customer service

I'm overall very happy with this app. It was easy to set up, works perfectly, and fully meets my needs. I especially appreciate the ability to add a watermark to the PDFs sent to customers. The only minor improvement I’d suggest is adding multilingual support for the download interface, as it’s currently only available in English. Other than that, I highly recommend this app to any store selling digital files.

J'ai eu besoin d'aide sur l'application. Avec le chat on m'a répondu en moins de 2 minutes. Mon problème a été réglé en moins de 4. Je suis très satisfaite et la personne était très sympa. Je me sens soutenue et je peux avancer dans mon projet plus sereinement en sachant qu'il y a des personnes prêtes à aider.

simple to use and helpful

Customer service is quick to respond, and setting up a product is straightforward. However, a bulk editing feature would be a valuable addition.

Very good app, extremely user friendly!

I highly recommend this app based on a trusted source's recommendation. Setting it up was a breeze with the guided setup checks, unlike other digital download apps we've tried. The customer service was friendly, prompt and offered helpful tips on best practices to ensure the app performs as intended. Our #1 pick for our download products via Shopify store app!

The app is great, works perfectly and does what it's supposed to, it's even free to start with and the support is great. I've had a question late at night twice and I've been helped within a few minutes each time. Rarely have I seen such good service!

Very helpful and friendly... easy to use

Sofia was great, prompt and friendly! I found the email I needed. Thanks