Digital Downloads & PDF ‑ BIG
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I was having difficulty with getting the PDF stamp off my digital downloads and their customer service was amazing. They were super helpful, answered my questions and got back to me right away.
easy and great customer service
Easy to download, easy to use! Great customer service!
Customer service is amazing. App is fantastic.
I tried another app but was too awkward to install, so I switched to BDD. Easy to install for a beginner like me. Great online chat support as well - so helpful and polite. :)
DO NOT download this app. Was charged $2660 USD in bandwidth fees with ZERO notifications telling me I had gone over. I was paying 54.99 a MONTH I didnt even know what bandwidth was or that I had gone over by 111TB!!!!! Leo will be in touch with my legal team If this is not resolved. Edit: In reply to Leo's comment: I cancelled the subscription on Jan 8th... If you take a look at the screenshot attached the "52" emails they sent me you can see that 90% of them were sent AFTER I unsubscribed... and I cannot seem to find the emails sent on Dec 21st in my inbox? Not even in Spam or Junk?... Their support is terrible. The chat Icon in the bottom right of the Shopify app doesn't even work. There is no chatlog. When you hit enter after typing it just resets and you have to check your email to see their replies and then enter your response back into the chat box on the app without even seeing the log LOL. When downloading this App I was fine with paying the $0.023 per download after 100TB. That would equal to roughly $2.00 per download on the product I was selling (I sold it at $50, product was 95gb) What I was not aware of is that they dont have a download limit or anywhere to edit it so people cant share the link?? A product a user was supposed to download once ended up being downloaded roughly 10-20 times... Do yourself a favour and stay away from this App. I pay $800 per year and have a 200gb limit with 50gb worth of files to attach to each product. Thanks!
This is us not warning them : https://ibb.co/wR0kjHV Yes you counted it right : 51 emails were sent to warn him on his Shopify admin email* Next time i'll try 52, maybe it will work. Leo PS. This is exactly the price our hosting provider charged us, and legally, we're not allowed to sell a service at a loss. It's called 'the law'. PPS. At the time of this writing, I charge $0.023/GB (above 1TB..) and competitors charge anywhere from $1/GB (skypilot : https://ibb.co/0Vf2XxT ) to $0.075/GB ( filemonk : https://ibb.co/68w4ZM1 ). So i'm 3x to 40x cheaper than others. *this is on top of a BIG RED BANNER on his dashboard saying '🚨 WARNING YOU'RE ABOVE THE 1,000GB THRESOLD, CONTACT US IF YOU DON'T UNDERSTAND THIS WARNING'
Love chatting with REAL people!
Very helpful and engaging support. So far the product does exactly what we need it to.
Customer support was easy to work with. The app works. Theo helped us set up a download button directly on our 'Thank you' page for a better instant download experience.
product: so far, so good, does its job service: excellent and nothing else. anna does her job (and even more than "shes paid for" i think) like no customer service worker ive been with so far (quite a few). shes very nice, not too boring, super competent and doesnt let me feel like our chat is a waste of time (which it honestly was from time to time because of my stpd questions :D). thanks a lot!
Fast customer support! Anna was extremely helpful in resolving my setup questions. I’ve tried most of the apps, and this one is exactly what I needed—intuitive and simple, just as it should be. It works perfectly for delivering my digital products. Highly recommend it to anyone looking for a reliable digital download solution!
Merci à Anna pour son aide précieuse !
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