QD (Quantity Breaks/Discounts)
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The discounts aren't showing up. I tried going to support using the link the app provided (saying to contact support before uninstall), but it doesn't go anywhere. Also, if I duplicate a discount, it freezes constantly, and I have to create the promotion from scratch.
Do not get this app, i got it to try it out and it made me approve billing and it dose not work and i have not been able to change or cancel the billing. DOSE NOT WORK !!!
After sending 2 support requests which were ignored after the app stopped working last week I would not recommend this app at all. It did work prior to Shopify implementing the new One Page Checkout, but now it will show the discounted quantity break price in the customers cart, but it all gets removed during checkout, resulting in the need to refund customers after placing an order.
After an initial flurry to customise the app for our store, which seemed helpful (which is why this review is 2 starts not 1), customer support became ridiculously slow, and actually caused us to lose sales. The app caused a malfunction in cart - showing cart empty. QD did not announce when they were working on the site which adversely affected our customers, too. We have had no response over a week after telling them about the malfunction so have now have deleted the app.
We sincerely apologize for the misuderstanding. Our application does not make changes to the code and could not cause such issues with the cart. We appreciate you letting us know about your negative experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
I have used this app for a while now and it seems like the discount isn't applied more often than it is applied leading to frustrated customers. Sorry that I cannot recommend.
Please accept our sincere apologies for the inconvenience with the app. The discount might not be applied because of PayPal, ShopPay or Goggle Pay as all similar apps don't work with these express options. We kindly ask you to reinstall the app so our team can check it.
Questa app funziona alla grande. Inoltre il supporto mi ha risolto un problema in appena 24 ore. Grandiosi!
Grazie mille per aver condiviso la tua esperienza con la nostra app :) Siamo stati felici di aiutarti. Fateci sapere se c'è qualcos'altro che possiamo aiutarvi con.
Ottimo. Il team di supporto mi ha aiutato in tempi brevissimi a configurare al meglio la app sul mio store!!! Consigliata.
Grazie mille per le tue parole calde! Il nostro team di supporto è stato felice di aiutarti:)
The best Quantity Breaks and Discounts app in the market. The client support is also the best. They will help you with anything.
The best service for the best merchant :) It's our pleasure to help you.
One of the easiest Quantity Break apps I've worked with and the support team was great. The pricing is also super fair starting with their free plan.
Thank you so much for the review! It's a challenge to make a simple tool with powerful features. Your review makes us realize that we are on the right track 😉
Great app providing us with a quick and easy way to offer discounts across products and different promotions for different products. We identified a problem and it was quickly fixed by the support team. Communication with the TenGrowth team is great as well, very prompt and efficient.
Thank you for your honest review! We do our best to simplify the app and provide you high-quality support you deserve :)
Does the job simply! The set-up is simple and effective and we're always delighted by their support team. Cheers!
Thank you so much for the review! Please let us know if there is anything else we can do for you. We are always happy to help 👍
Does exactly what we need for multiple discount options, and support is friendly and fast when we've needed them.
Glad to meet your expectations😊 Don't hesitate to contact us if you need our assistance!
it's good app to make a profitable. i recommended this app to increase your sale by using various offer which provides by this app.
Thank you! Your review will help other customers to make their choice.
I already try other app-related this but this awesome for our store. all of the review applications and it was Loox who stood out the most. We decided to try them out and we were overwhelmed by the feedback from our customers.
Thank you for the review! We are glad to meet your expectations.
When the app works, it's great. When it doesn't it creates a lot of headaches for me and my staff. The BOGO functionality was particularly problematic, with about 1/3 of customers not getting the free product they expected, requiring refunds or extra communications explaining the issue and manually adding free items to orders. Support was good at first, but the last two or three messages I sent got no response.
Hello! Please accept our sincere apologies for this situation! We would highly appreciate if you give us a second chance, so we can define the reason for such app behavior. We had received and replied to each of your requests by email, but it seemed that the letters got to the Spam folder.
good app & great customer service! sadly we had to move on due to a specific must-have feature this app couldn't provide. totally recommend this app to anyone!! thanks jessica & team
The app has been working pretty well but there are orders that slip through and the discount doesn't kick in. Which results in the customer having to email me and complain about being overcharged (sometimes $30 which is a lot) and then I have to go refund that amount. Support has given me no reason as to why that happens, just claim its because of ShopPay or PayPal. All orders are paid via ShopPay or PayPal so that doesn't make any sense. I'd love to figure out the issue and then this app would receive 5 stars.
They have completely messed up my theme 2x. First, they didn't know how to fix. Then they emailed me after 2 weeks it was fixed. It wasn't! They have messed it up even more. Since I have removed the app everything works well as it should. Never ever again.
We understand your outrage and very sorry for the situation. We have fixed the problem that you contacted us with. There was a slight misunderstanding with the rest. Our application does not make changes to the theme files. This allows us not to leave any traces after deletion. In any case, we did not want to disrupt anything in your store, and, as you may have noticed, after the removal, everything started working as before.
this app is great, and it meets my blunk discount needs and the customer service is awesome too!!! recommend!
Can easily manage the discount option automatically offered by the Quantity Breaks / Discounts. Superb Customer support
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