Discount Ninja Promo Engine
Discount Ninja - A powerful promotion engine for Shopify
Rating
4.4
feedback
177
chart
#1,278
All reviews
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Dec. 29, 2019
This is my first ever review for an app for Shopify. First I want to say this app is totally a joke to use - it offers a function called 'tier-discount' that allows you to set different discounts at multiple tiers of a customer spent in one transaction. I have set two conditions of a fixed discount amount at two levels at first, but the system converted the discount into percentage discount by itself without noticing me, that causing a further discount as not what I expected in the deal. I then contacted the team about this, although they made a refund of one month subscription that not even enough to cover my loss in the deal. What they replied to me was '... per our terms and conditions, we do not accept liability for issues encountered when using our app or services...', this is the worst statement ever made by a service provider escaping from any responsibility in which the problem is obviously the app itself but not the user. Think carefully before using this app, this is my warning.
Thank you for your review. The tiered promotion are indeed a fantastic feature of the app allowing you to grow the amount your customers spend on your shop! This technique works really well for many of our customers and combined with our Dynamic Pricing is unique. The problem you identified was resolved immediately after you reported it and a refund was issued to compensate. Thanks for sharing your feedback with us.
Nov. 19, 2019
Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.
Hi there Sloppy Chops Co, Thank you for trying Discount Ninja! The feature you were interested in using is a recent addition to the app and allows visitors to add one or more Shopify discount codes and Discount Ninja promotions to the cart. It's a great capability to have since it allows Shopify merchants to allow multiple discounts to be added to the cart and visitors don't have to go to the checkout to add them! We are aware that this new feature did not behave as expected on your store and our development team is fixing this at the moment. We are sorry that this feature caused an issue for you and thank you for your feedback.
March 4, 2019
So far my worst review to any App on Shopify. Very disappointed. The app say that you can do a lot of configurations, and after install it you see that most of what the advertise is Coming Soon... so I first installed it in september/2018 and contacted them about the coming soon parts that I wanted, and was told soon would be released... so far it still have the parts I want as "coming soon" and I didn't use this app until now, and I am been charged 49$ per month because the version that was supposed to have those features charge that amount per month... I will never use again any App from this developer!
Thanks for your review! We understand that it can be annoying to wait for new features to arrive. To add the features marked as "Coming Soon" in version two we've had to completely rebuild the app. Software development can sometimes take longer than planned, which is what happened here. Our communication on this could and should have been more transparent. The good news is that the completely revamped version of the app has been launched a few months ago and includes all the features our users have been asking for, including: - Cart rules: trigger a promotion when customers spend x or buy x - "Buy x, get y" and "BOGO" promotions - "Free gift with" promotions - More powerful abilities to stack discount codes - Promotion code field in the cart and much more
Nov. 21, 2018
Discount Ninja is not working. I sent a news letter and all of my VIP costumers aren't able to buy with discounted prices. It generated a lot of frustration from my costumers and now because of your **** plug in we have to deal with a lot crap.
We're sincerely sorry for the inconvenience and frustration caused by the recent issue with Discount Ninja. Rest assured, we take your feedback seriously and are actively investigating the problem to ensure it's resolved promptly. Your satisfaction is paramount to us, and we're committed to making things right. Please reach out to our support team for immediate assistance. Thank you for bringing this to our attention.