Discount Ninja Promo Engine

July 10, 2023

Just like a similar review put it, we really wanted to love this app but we just couldn't get this app to function properly. I'm envious of the stores that were able to use Discount Ninja with no problems. We tried for 3 months but it just wasn't worth it. Our biggest issue was trying to get Discount Ninja to work with our cart (Rebuy) as well as Shopify Scripts we had live for shipping. It took about a month or more to get a lot of the issues ironed out. When Discount Ninja was live on our site, we constantly had issues with discounts not showing in the cart, prices reflecting incorrectly, the subtotal in our cart would render 25 more subtotals on the cart, free gifts showing on multiple products when it should only be one, the app editing prices on our orders after it was placed, our console was riddled with 50+ errors all coming from Discount Ninja, not to mention it slowed our cart down to where it was embarrassingly slow. At first Customer Service were all extremely helpful and willing to help resolve these issues, but towards the end it felt like the simply got annoyed with us reaching out and a lot of the times we would be told "We can't reproduce this issue" or "this is an issue with Rebuy." I talked with Rebuy and I'm 100% confident its not on their end. I am the web developer for our store and I could see that each issue we ran into was with Discount Ninja. We missed out on tons of money during sales, with promotions not working properly, free gifts and add ons not showing the correct discounted price, by customers abandoning their cart due to prices being incorrect or cart being too slow, etc. Not to mention the manpower that was put into this app daily, trying to get it work while also paying for it monthly. They did refund us, so for that I thank Discount Ninja and its honestly the only reason why I'm not giving it 1 star. Since cancelling Discount Ninja, we switched back to Shopify Scripts and still continue to use Rebuy for our cart and we have had ZERO issues and our site score has gone up 10 points. I would love for Discount Ninja to resolve these issues on their end, work a little better with apps like Rebuy, not cause our site or cart to slow down as much it did, and ultimately to be 100% working with no bugs.

July 3, 2023

All I can say is GREAT customer support. The app is very robust, so there are many different ways that it can be configured. It's a bit of a learning curve, but once you get it...it's NICE!!! But we were able to things moving within a couple of days after the support team did everything to make sure the app was configured correctly. They even recommended a 3rd party filter app which is compatible with the dynamic pricing.

May 1, 2023

good for Ninja bad for Shopify should have been part of the platform 100% coverage of all aspects I could have thought of. I didn't know about it, I stumbled upon it by mistake. the only problem I have I can't evaluate its influence on site speed ???

Feb. 28, 2023

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Feb. 26, 2023

Very helpful customer support staff that takes time to provide solid advice to our problems, is responsive.

Feb. 22, 2023

Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.

Feb. 6, 2023

In the 3 years I have now worked with Shopfy, the team behind Discount Ninja are by far and away the best App developer I have worked with. Not only is their App well-designed and robust, it is great value. The final piece of the puzzle is the above-and-beyond customer service from the entire team. 6 stars! Well done guys!

Feb. 3, 2023

I have installed this app and it is very complete and powerful, sometimes i need a bit of help to produce the rebate i want but there is always staff to help on the chat ! This time Manuel help me a lot and everything is working fine as i wanted to ! Thanks guys !!!

Jan. 19, 2023

So far I am very impressed. Makes it easy for me to increase conversion with clever use of discounts and or free gifts. Support has been good and I am looking forward to utilizing it even more than I have.

Jan. 9, 2023

Discount Ninja is a Shopify app that allows merchants to create and manage discount codes for their store. It offers a range of features including the ability to create single-use and multi-use codes, set expiration dates and usage limits, and track the performance of discounts. The app also allows merchants to create bulk discounts and schedule discounts to go live at a specific time. Additionally, Discount Ninja provides integration with email marketing platforms and allows merchants to send discount codes to specific customers or customer segments. I recently started using Discount Ninja for my Shopify store and I am blown away by how powerful and easy to use it is. The app has a wide range of features that allow me to create and manage discount codes in a way that is both flexible and intuitive. I particularly appreciate the ability to create bulk discounts and schedule discounts to go live at a specific time. This has saved me a lot of time and effort, and has helped me to drive more sales and engagement with my store. Additionally, the integration with email marketing platforms has been a game-changer for me. Overall, I am extremely satisfied with Discount Ninja and would highly recommend it to any Shopify store owner looking to create and manage discount codes. So, it deserves 5 stars from me. Mickaël Lin

Jan. 3, 2023

This app allows us to do more types of promo combinations than any other app out there. Fast customer service and awesome lead developer help with any issues that come up. All apps have some issues, even the big ones but Discount Ninja is the best we've found.

Dec. 28, 2022

Great all rounder app with many useful features. Support has been quick and easy to deal with. Threy were a great help with the initial set up and swiftly fixed a minor issue we had recently. thumbs up:)

Dec. 26, 2022

Firstly - exceptional tech support and customer service, not usually found these days. This app supports our complex discount rules and frequent promotions. Customization and reporting is fantastic! Highly recommended.

Dec. 13, 2022

Love the app and the customer service is top notch. Always get a prompt answer to all my questions and help when I need it.

Dec. 5, 2022

An incredibly powerful review app that does everything you could need in terms of promotions and discounts. The support team is excellent to work with and the app has a bright future with new features coming regularly. Highly recommended!

Nov. 28, 2022

Very complete app to run offers with lots of promo options and very detailed settings. Customer support is even better. Great experience so far. Recommended app

Nov. 27, 2022

Discount Ninja is an absolute workhorse. It does all of our campaign's heavy lifting in terms of execution and reporting. The best thing about the app is the support, real people who go the extra mile, I have no hesitation in recommending Discount Ninja to anyone who struggles with their marking campaigns

Nov. 22, 2022

Very fast support, and a good easy app to use, very effective, love this app thanks guys for your support

Nov. 22, 2022

Customer service was very quick, proffessional, and to the point. Thank you Manuel. We are so excited to use this app!

Nov. 8, 2022

Fantastic support and a reasonably easy app to use on the site, anywhere I can't quite work it out I just reach out and they fix it for me quickly and with an excellent explanation that's easy to follow, understand and apply where necessary. Highly recommend.