Discount Ninja Promo Engine

Jan. 2, 2021

Really loved this app! Been using this app for almost a year. It allowed me to promote multiple promotion at the same time and super easy to use even on your first try. Their support team are also very helpful and they reply promptly when you ask them questions! Great job, great team. I have also submitted a feature request. Would love to see more great features in future.

Dec. 17, 2020

Please don't use this app. I could go down a laundry list about why this is the world's worst app. Seriously stay away

Dec. 1, 2020

My main reason for using this app was so my customers could use 2 discounts which Shopify won't do. This feature worked. However, the list of negatives HIGHLY out weighs this one good feature. When you schedule a promotion to start automatically, it doesn't. I had to activate manually. I had it set to start a midnight and at 12:04 I had to go activate myself. It took another 5 minutes before customers started seeing the discount on their end. Well... some of them. This made for a huge headache refunding differences. The next issue is carts already made with products in it won't see the discount. They have to clear them out and restart their browser. This doesn't always work though. There were customers with browsers open and then added items hours into the sale and they still couldn't see the discount. I kept telling my customers to clear their history and restart everything or use a different device and they still had issues. The discount wouldn't show up. This is the 2nd sale I used with this app and both times I had these issues. I have many unhappy customers who didn't get the discount and a lot more work fixing hundreds of orders! If you want to pay for a headache, this is the app for you!

Nov. 29, 2020

Bart attended me very very good, good customer support and very useful app, I recommend it, for sure!

Nov. 27, 2020

Great app for display automatic discounts in all your store. The support team is very helpful and kind.

Nov. 26, 2020

We needed an app for a tiered promotion by amount spent and this app provided us with exactly that! They were extremely helpful and formatted our promotion exactly how we needed it to be!

Nov. 25, 2020

Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.

Nov. 16, 2020

Customer service is slow and no solution is given still. I didn't need the Bronze Plan anymore so downgraded to Free plan so next month I won't be charged. I still had one whole month of the paid plan left but lost all the features. Support told me they don't have automatic downgrade like other subscription services had. I tried to go back to previous plan since I paid for a month the day before but it wanted to charge me again. I've contacted support for help and they said they'll contact the team and would get back to me with any update. It's been almost 3 weeks with no updates. I emailed multiple times throughout the weeks and got the same response.

Nov. 5, 2020

This is a great app! We needed to create tiered automatic discounts and it does exactly that. Also, the support team is excellent.

Nov. 3, 2020

Looked at dozens of discount apps. This app is exactly what we needed. It is absolutely the most comprehensive, Shopify friendly, discount app available. This is also a fantastic company. They provide the best support.

Oct. 20, 2020

First I have suffering from some problem. But Ninja has chat support to resolving the issues. So thanks Discount Ninja and all members for resolving my problems. Now I can go through paid plans. Thanks a lot.

Oct. 7, 2020

We used this app to deploy Buy X get Y promotions for multiple brands simultaneously since Shopify default mode doesn't support multiple automatic discounts together. The app UX could be improved I guess. It took us a while to figure out how stuff works. But since the support team was super helpful, they walked me through the functionalities and eventually got me trained.

Sept. 28, 2020

I tried many discounts apps before this one and this app finally has every feature I need. Sometimes I want to discount certain stuff, but only 1 max. and I want to combine multiple discounts in one cart AND have the ability to still use a coupon code. While this app is harder to use than many others it has the most features and you can customize everything, which is really important for our store. Thanks a lot!!

Sept. 23, 2020

App is extremely flexible and effective. Bart and Andrea in customer support are excellent. It gets my highest 5-star rating.

Sept. 17, 2020

Slow response of team through email. All the promotions and offers I created from the start were all removed yesterday without Discount Ninja team informing me. The reports on offer usage are all inaccurate. The tagging of discounted items and adding new items are inconsistent, so manual checking of orders becomes a must. There's also the added work of communicating with the customers regarding the errors. The discounts are also not working properly.

April 21, 2021

Bart the developer went above and beyond in helping me get on-boarded with the app and all of its features. With his help, I truly felt happy with the service and features. This a great app for running promotions and has many more capabilities than other promotion apps I have found. Would recommend!

Sept. 3, 2020

Discount Ninja app has a variety of discounts I am looking for. It is fab! I am not sure how many income it will generate yet since I haven't run the big promotion. However I am sure they provide excellent customer service and they do listen to you!! This is the core value. Fixing the problems you encountered and act very fast. Thank you the top notch service provided by team, especially Bart and Eloy!! I will come back for the product review. Wish me luck!!

Aug. 24, 2020

This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.

Aug. 17, 2020

After the migration, a ton of our promotion statistics were gone. Bart went above and beyond to help rectify this issue as it was vital information for our discount program. Without the ROI we would be in the dark when we started our next promotions. This app is an excellent option for adding discount codes to any online store!

Aug. 11, 2020

We used this app to run multiple automatic discounts at once (a function not available on Shopify). The service and support we received from Bart was fantastic. He and the team went above and beyond to get things running smoothly for us. Highly recommend!