Discount Ninja Promo Engine

Feb. 3, 2021

I requested a refund as their app did not work once with my theme. I have paid them 3 times in a row and their app did not work. Their support was terrible and took to long to work on my store properly. I can't pay for a app if it does not work and can't just pay for support.

Feb. 2, 2021

I use this app for around month now and I am very satisfied overall. It gave decent functionality during Holidays period. Customers' support is at a very high level (felt this 100% when some customization was needed). Recommended!

Feb. 1, 2021

Loving this app - the visual on product pages and collections as well as the home page helps my customer to know right away what's on sale. Customer service has been fast and efficient. GREAT APP!

Jan. 12, 2021

Since launching our Discount Ninja app earlier this month, we have noticed an uptick in conversions and revenue. We canceled another app in order to give DN a try and are very pleased with the results so far. The team is quick to respond to questions and have a great attitude while working with new customers who are learning the app. DN is best-of-class in my experience.

Dec. 17, 2020

Please don't use this app. I could go down a laundry list about why this is the world's worst app. Seriously stay away

Nov. 25, 2020

Amazing customer service, and great functionality with this plugin. This plugin can literally do everything you could possible want to do. Would 100% recommend.

Nov. 16, 2020

Customer service is slow and no solution is given still. I didn't need the Bronze Plan anymore so downgraded to Free plan so next month I won't be charged. I still had one whole month of the paid plan left but lost all the features. Support told me they don't have automatic downgrade like other subscription services had. I tried to go back to previous plan since I paid for a month the day before but it wanted to charge me again. I've contacted support for help and they said they'll contact the team and would get back to me with any update. It's been almost 3 weeks with no updates. I emailed multiple times throughout the weeks and got the same response.

Nov. 3, 2020

Looked at dozens of discount apps. This app is exactly what we needed. It is absolutely the most comprehensive, Shopify friendly, discount app available. This is also a fantastic company. They provide the best support.

Oct. 7, 2020

We used this app to deploy Buy X get Y promotions for multiple brands simultaneously since Shopify default mode doesn't support multiple automatic discounts together. The app UX could be improved I guess. It took us a while to figure out how stuff works. But since the support team was super helpful, they walked me through the functionalities and eventually got me trained.

Sept. 23, 2020

App is extremely flexible and effective. Bart and Andrea in customer support are excellent. It gets my highest 5-star rating.

Sept. 17, 2020

Slow response of team through email. All the promotions and offers I created from the start were all removed yesterday without Discount Ninja team informing me. The reports on offer usage are all inaccurate. The tagging of discounted items and adding new items are inconsistent, so manual checking of orders becomes a must. There's also the added work of communicating with the customers regarding the errors. The discounts are also not working properly.

Sept. 3, 2020

Discount Ninja app has a variety of discounts I am looking for. It is fab! I am not sure how many income it will generate yet since I haven't run the big promotion. However I am sure they provide excellent customer service and they do listen to you!! This is the core value. Fixing the problems you encountered and act very fast. Thank you the top notch service provided by team, especially Bart and Eloy!! I will come back for the product review. Wish me luck!!

Aug. 24, 2020

This app is intuitive as Shopify apps go, but the shining star of the entire experience was Bart, who went out of his way to help me with an issue on my store. He is a tremendous asset to this app. The pricing discounts are also very deep and varied, it will help you to make better discounts, for sure.

Aug. 10, 2020

Great app, a bit confusing but the support is on point :) Bart has helped me through the language translation and configuration. It was a breeze

July 28, 2020

This app has helped resolve a number of issues we were having with discount codes, the support got back to us quickly and sorted out all our issues. I recommend Discount Ninja, and the guys at support will help you in getting it all set up, and will even put in a fix if you need it in the code, great service and sales tool.

July 10, 2020

Discount Ninja is AMAZING when you consider the fact that Shopify DOES NOT make it easy to adjust behavior at checkout. They have found a way to offer stackable and highly complex promotions that work all the way through to checkout. Creating a promo code does take a bit of practice but with the new programming updates, it's all much more intuitive. I highly recommend this app!

July 8, 2020

This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!

July 7, 2020

Why is it that, after I uninstall your app, it leaves behind all its code in my theme? And when I try to remove it I get errors all of my shop? Now I have all this unneeded bloatware in my theme and no way to remove it? limoniapps-discountninja-additionalproduct.liquid limoniapps-discountninja-badge.liquid limoniapps-discountninja-body.liquid limoniapps-discountninja-cartdiscountfield.liquid limoniapps-discountninja-context.liquid limoniapps-discountninja-context-settings.liquid limoniapps-discountninja-giftbox.liquid limoniapps-discountninja-header.liquid-old limoniapps-discountninja-notification.liquid limoniapps-discountninja-popup.liquid limoniapps-discountninja-promotionsummary.liquid limoniapps-discountninja-stickybar.liquid limoniapps-discountninja-triggerbutton.liquid-old limoniapps-discountninja-volumediscounts.liquid limoniapps-fontawesome-webfont.ttf limoniapps-fontawesome-webfont.woff limoniapps-fontawesome-webfont.woff2

July 2, 2020

I'm still learning how to use the app, however the support is excellent, they are quick and really spend the time to help you by scheduling google meets, so you get live support and not just via email/chat, which I think is very helpful!

July 30, 2020

EDIT (after recovery support provided by Bart): It was a good turnaround after the shaky support earlier. We love the app, and thanks for the recovery support. We would still recommend the app to others, but please do improve the customer service so we do not have to resort to complaining to get our voices through to you. :) EDIT (After Bart replied to our review): You have our email address. You can reach out to us directly from there. And stay committed to your promise by replying to us quickly regarding our issue (which you already know about) instead of sending a generic reply on our review and asking us to call you. Further reinforces our point on being hard to reach. Also, what's the point of having us send you an email (YET AGAIN!) and not replying further? Looks like you still don't get it.... and this reply is just for show. --- Don't get me wrong. The app is fantastic. We would have become a loyal customer- BUT we experienced the worst ever customer service which really is a shame for such a good app. We contacted multiple times for a customized plan, but we only got generic, roundabout answers from the support team. There was ONE time that Bart replied to us but when we replied (within a day), we got back to square one waiting for the honorable Bart to reply us (it's been a month and counting since our first email, multiple followups and no solutions received.) You could have just give us a discount code or something to tide this period over while you sort through your issues, and you'd have gotten a happy customer who'd be happy to wait it out. But, no. You chose to offer ZERO solutions, a KING of a CEO that is impossible to reach to, and customer service that just bounces back and forth and wastes everyone's time. Customer service is one of the most important keys to a successful business. I'm afraid at the rate of customer service you're providing (irregardless of the number of cases you're handling), if you don't treat your loyal customers with the care they should receive, then you'll have a lot of negative reviews, high abandonment rate of your app, and many wasted opportunities.