Discount Ninja Promo Engine
Discount Ninja - A powerful promotion engine for Shopify
Rating
4.4
feedback
241
chart
#1,432
All reviews
Rating Breakdown
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Aug. 10, 2020
Great app, a bit confusing but the support is on point :) Bart has helped me through the language translation and configuration. It was a breeze
July 30, 2020
It's really simple, Discount Ninja brings in a lot of revenue. We tried 3 discounting apps before finding DN. It has very comprehensive displays of discount pricing and offers to our online shoppers, and that helps close sales! The support department is very responsive. It is the best app we have for Shopify.
July 28, 2020
This app has helped resolve a number of issues we were having with discount codes, the support got back to us quickly and sorted out all our issues. I recommend Discount Ninja, and the guys at support will help you in getting it all set up, and will even put in a fix if you need it in the code, great service and sales tool.
July 25, 2020
Hello thanks for your fast answer , i still cant open the app could you tell me which app especially thanks I don’t find any app powered by the one u said ,
Hi there, Please schedule a call with us at your earliest convenience to resolve the problem with the access to the app here: https://calendly.com/limoniapps/installation-support?back=1&month=2020-07 I have left you a voice mail as well. Please let me know via an email to [email protected] if you are available for a conference call tomorrow so we can solve this issue for you. Regards, Bart
July 10, 2020
Discount Ninja is AMAZING when you consider the fact that Shopify DOES NOT make it easy to adjust behavior at checkout. They have found a way to offer stackable and highly complex promotions that work all the way through to checkout. Creating a promo code does take a bit of practice but with the new programming updates, it's all much more intuitive. I highly recommend this app!
July 8, 2020
Using this app to create discount promo's & free shipping offers etc. So far so good, very easy to use building blocks & triggers with good customisation options. Had some issues with one of my campaigns not activating correctly, but was quickly rectified once I contacted the DN support centre. Looking forward to seeing great results over the coming months.
July 8, 2020
This app is a lifesaver! If you need discounts to stack, need discounts to not stack, need tiered discounts, need ways to offer discounts to selected groups of people, need ways to bypass Shopify's basic level of discounts... THIS IS THE APP TO HELP YOUR STORE. Easy to use, keeps getting better, great service and assistance from the team!
July 13, 2020
Update June 13th: We have been able to increase our ROAS significantly since customers are able to see exclusive discounts. We have also been able to utilize our email marketing beautifully with the best results we have ever had. --We still hope they can make this app faster. June 7th: A God Send App! Abandoned Cart Recovery went from 3% to 14% in 7 days! We've been struggling for two years trying to give exclusive discounts for a limited time directly to customers who came from a specific source or link but we couldn't until this app! We were looking to give our Facebook customers a unique discount so we don't have to keep our store on sale ALL THE TIME! But now we are able to give customers an exclusive discount for a Limited Time (use the timer in the app). We used to have our abandoned cart recovery rate at around 3-4% and it was a struggle to even do email marketing since the products are on sale all year round. Since using this app, we were able to remove discounts from our store directly (made it an actual brand instead of a cheap stake on sale all the time) and give exclusives to Facebook and abandoned cart customers after the discount expired. Giving a discount when the offer has expired is beyond amazing! Now we are planning to take the abandoned cart recovery to 25% at least and we believe we easily can! Plus, email marketing now makes sense! We do believe there could be many ways to make this app load faster and show offer faster so we decrease the bounce rate as well! Discount Ninja! Thank you for making this app! Our sale has Sky Rocketed & we can finally rest in peace.
July 7, 2020
Why is it that, after I uninstall your app, it leaves behind all its code in my theme? And when I try to remove it I get errors all of my shop? Now I have all this unneeded bloatware in my theme and no way to remove it? limoniapps-discountninja-additionalproduct.liquid limoniapps-discountninja-badge.liquid limoniapps-discountninja-body.liquid limoniapps-discountninja-cartdiscountfield.liquid limoniapps-discountninja-context.liquid limoniapps-discountninja-context-settings.liquid limoniapps-discountninja-giftbox.liquid limoniapps-discountninja-header.liquid-old limoniapps-discountninja-notification.liquid limoniapps-discountninja-popup.liquid limoniapps-discountninja-promotionsummary.liquid limoniapps-discountninja-stickybar.liquid limoniapps-discountninja-triggerbutton.liquid-old limoniapps-discountninja-volumediscounts.liquid limoniapps-fontawesome-webfont.ttf limoniapps-fontawesome-webfont.woff limoniapps-fontawesome-webfont.woff2
Hi there, Thanks for your feedback! As mentioned over the phone (voicemail) and email the easiest way to uninstall the assets is to use the "Cancel plan" button in the app (available from Settings > Subscription) as described here: https://support.discountninja.io/en/articles/2698217-how-to-cancel-your-subscription This functionality was added precisely to avoid leaving assets behind after uninstalling. The reason Shopify apps leave assets behind after deleting the app is because Shopify removes all permissions of an app when it is uninstalled. Including the permissions an app needs to "clean up". Shopify is addressing this in an update of its product that may land in 2021. Once that is in place the experience for the merchant will be easier. In the meantime, please use our "Cancel plan" button to uninstall. As mentioned in the emails I sent you in this regard we are happy to help you remove those assets (even though they are no longer loaded and as such do not affect the performance of your theme or shop we agree that it is best practice to remove unused files to avoid confusion). We're waiting for your approval to remove those files from your theme. Please reply to our email when you have the time to let us know we can proceed.
July 2, 2020
I'm still learning how to use the app, however the support is excellent, they are quick and really spend the time to help you by scheduling google meets, so you get live support and not just via email/chat, which I think is very helpful!
July 30, 2020
EDIT (after recovery support provided by Bart): It was a good turnaround after the shaky support earlier. We love the app, and thanks for the recovery support. We would still recommend the app to others, but please do improve the customer service so we do not have to resort to complaining to get our voices through to you. :) EDIT (After Bart replied to our review): You have our email address. You can reach out to us directly from there. And stay committed to your promise by replying to us quickly regarding our issue (which you already know about) instead of sending a generic reply on our review and asking us to call you. Further reinforces our point on being hard to reach. Also, what's the point of having us send you an email (YET AGAIN!) and not replying further? Looks like you still don't get it.... and this reply is just for show. --- Don't get me wrong. The app is fantastic. We would have become a loyal customer- BUT we experienced the worst ever customer service which really is a shame for such a good app. We contacted multiple times for a customized plan, but we only got generic, roundabout answers from the support team. There was ONE time that Bart replied to us but when we replied (within a day), we got back to square one waiting for the honorable Bart to reply us (it's been a month and counting since our first email, multiple followups and no solutions received.) You could have just give us a discount code or something to tide this period over while you sort through your issues, and you'd have gotten a happy customer who'd be happy to wait it out. But, no. You chose to offer ZERO solutions, a KING of a CEO that is impossible to reach to, and customer service that just bounces back and forth and wastes everyone's time. Customer service is one of the most important keys to a successful business. I'm afraid at the rate of customer service you're providing (irregardless of the number of cases you're handling), if you don't treat your loyal customers with the care they should receive, then you'll have a lot of negative reviews, high abandonment rate of your app, and many wasted opportunities.
Hi there Takva, it looks like we messed up in support indeed! Very sorry to hear that your experience has not been the 5-star experience we strive to deliver. That's unacceptable. We will take your advice and review our support procedures to ensure this does not happen again. In the meantime, I'm happy to discuss your specific requirements in a conference call. You can reach me directly at [email protected]. Please provide an email address and a timeslot and I'll make sure we get in touch ASAP. PS: I tried reaching out via phone, but it looks like the number we have on record for you is incorrect as it does not connect. Best regards, Bart Coppens Founder Discount Ninja
June 27, 2020
Seems like a good interface and some functionality on the free version. However it broke my cart process and meant people couldn't check out.
Jan. 19, 2023
Discount Ninja is game changing. Stacking codes. Discount summary display. Cross-sells and Upsells at add-to-cart (classic would you like fries with that) BOGO offers-- with advanced logic... You may think, "Shopify already offers this..." Not even close. MERCHANDISING is crucial to customer UX. Just having an offer is not going to help sell anything. You have to communicate it. And let your customer know every step of the way about the offers. As a merchant who was instrumental in the development of more than a few "best of breed" discount apps and modules, Discount Ninja is clearly the winner. PS - If you insist on poking around my site -- please know I am also using a best-in-class popup app to help with add-to-cart upsells... IN ADDITION to DN. [update 2+ years later] I don't have much to add besides "Discount Ninja for the Win!" I am now using Rebuy WITH DN for crazy powerful promos, and most importantly, customer UX. The DN developer continues to improve the product -- OS2 compatible now. Can I give an app 100 stars?
Thanks for your feedback! I believe you are correct, the secret sauce is in the combination of merchandising (our building blocks) and the rich features of the special offers the app allows you to configure. Merchants who combine these two aspects of the app see excellent returns!
May 28, 2020
Estoy usando esta aplicación para poder crear promociones atractivas para mis clientes, ya que solo con Shopify no me daba chance, y gracias al soporte que me dieron Eloy y Andrea esto se ha hecho más fácil, me ayudan a resolver todas mis dudas.
May 27, 2020
Opted for them to instal the code, but they ruined my theme! My checkout button became disabled, so I lost sales all day. I reached out to customer serivce, but no one ever got back to me. In fact, I'm not sure if they ever finished installing the code because they never communicated with me. After two days, I gave up.
Hi there, as discussed in the many emails we exchanged the issue was caused by another app you had installed. As shown in the video we shared the issue is unrelated to our app. Having said that, we acknowledge our support team failed to notify you after setting up Dynamic Pricing on your theme. We have since improved our procedures to avoid this from happening. We’re sorry your experience with the app has not been the best one and we’ll use your feedback to continue improving how we provide the best support possible to our customers.
May 7, 2020
Superb customer service. The team is responsive, fast, and very helpful. I was using another app and wasnt seeing the results I wanted. Switching to Discount Ninja was the best thing for me! Highly recommend.
May 6, 2020
Initially the app is not how I intended to use it but Andrea and Eloy from the support team responded quickly and helped me throughout. Keep it up guys!
April 30, 2020
This App is a total game changer! I HIGHLY RECOMMEND. Their Customer Success team is amazing and will take the time to make sure your issue is resolved.
Thanks for your feedback! Best of luck with your campaigns.
July 5, 2020
I installed the app and then tried to install companion app so that, along with the automatic discount, I could offer a discount at checkout. The app hides the discount field at checkout and a companion app needs to be installed in order to correct that. I attempted to download and install the companion app three or four times. Each time I was redirected to a url that didn't exist. I emailed support and heard back only once. Their email instructed me to use a different email address. I sent three email addresses to that address (the original and two follow-up) and never heard back from them. As a result of this, I lost sales. I had advertised a discount with free shipping and wasn't able to offer the free shipping due to not being able to install the companion app. I am very disappointed with this app and it's developers. Their tech support is terrible, at best. I recommend using another app instead of this one.
April 22, 2020
We checked a number of different apps to run our discounts. We have a lot of different types of discounts and promotions to run, many overlapping. Discount ninja was able to make every promotion I needed. (some were complicated) Because this app takes over your cart attributes there was some minor conflict with our custom "special order" items not normally part of standard cart function. I emailed support and got quick replies. Also the support could understand my questions even when talking about coding. Everything got fixed very fast (it was only minor, but complicated to begin with) now our sales behave and checkout perfectly. After running this for a couple of months we decided to get the maximum plan because its working so well and paying for its self. Thanks!
Thank you for your review. Happy we were able to help you with the specific coding request you had. We love to help merchants to make sure the app works perfectly on their shop!