Discounty: Bulk Discount Sales
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I was having a minor issue setting up my Bulk Discount campaign and decided to use the chat feature for assistance, not expecting help so late in the day. To my pleasant surprise, I received immediate assistance from Nareh, a chat team member. She quickly resolved my issue and provided wonderful service. This level of support is highly appreciated. Thank you, Nareh!
It's a very nice application with a lot of features! Especially, very nice customer support, very helpful and to the point of what you need. Thank you Melika, you were very helpful. We hope to do more business in the future. Thank you!
Great discount app with good looking widgets for product and cart page – better than the standard discount integrations. Great service too, thanks for the help setting up :)
she was very nice and did everything i told her
Much easier than other app I've been used! It took some time to complete the campaign since my shop has large amount of products, but the team, especially Mason helped me to complete real quick! Definitely recommend this app!
This company came to the rescue and really stepped up to the plate at last minute to support my business webpage when another app closed up without notice. Setarah was phenomenal and extremely knowledgeable about how to resolve our issues, help with setup, and make some modifications to code to help make sure things matched our branding. It's hard to find good help. This team has definitely shown what it means to have good customer service! Thank you so much for the amazing help and for setting me up for success for our forthcoming Memorial Day Sale! We can't wait to work with your team again! PS: Add the savings feature to the customer checkout screen, this will help the customer see the savings throughout the entire sale process. :-)
Very disappointed with this APP. Could not get a simple % off discount to work. The support team was not helpful.
Thank you for your feedback and for giving us the opportunity to improve. We are truly sorry to hear about your experience with our app and support team. We understand how frustrating it can be when things don't work as expected. According to our logs, the discount feature appeared to be working correctly, but it seems there was a miscommunication that may have led to the issue or your requirement not being fully understood. We apologize for any confusion this may have caused. We will reach out to you via email to offer our assistance and ensure everything works smoothly if you give Discounty another try. We are committed to making this right and would love the opportunity to help you set up your discount campaign successfully.
It was great! fast and very good communication.
Excelente App, muy práctica y sencilla de usar. Además el soporte al cliente es muy atento.
Good app and very good support!!!
App erfüllt ihren Zweck! Alles was nicht vorprogrammiert ist, kann mit Hilfe vom Support eingestellt und programmiert werden! Support sehr sehr schnell, höflich, verständnisvoll und Hilfsbereit!!! Ich liebe diese App!!
Starting on the basic plan and it serves me well at the moment for a simple bulk buy discount offer. The service is absolutely first class though. Very helpful and get the job done quickly and professionally.
Great app and very easy to use. Also, the support team is incredibly helpful. Highly recommended!
Good app for bulk product discount and also chat support available any time to solve problems
Great service given and Melika helped me with my query promptly.
The app is very clear & well structured. They couldn't fulfill their purpose any better! Special praise must be given to the support team, fast response times! Keep up the good work, I can recommend it with a clear conscience!
Fantastic and quick support, every time. They help with custom CSS code, you can just ask if you need something fixed and they do it most often in 24 hours. I have gotten help every time theme got updated.
Uninstalled the app and the discounts have not been removed from our store - we manually have to adjust the prices, we have also been overcharged from the plan price.
Thank you for your feedback. We deeply regret the issues you've encountered with Discounty. To clarify, our 'General discount campaigns' adjust product and compare-at prices. If these are not deactivated before uninstalling the app, discounts may remain active. It appears the app was uninstalled without deactivating your campaign. For resolution, please reinstall our app temporarily, allowing us to access your store and quickly rectify this. Regarding billing, Shopify apps recurring charges are generated at the start of each billing cycle. It seems that you uninstalled the app after this cycle. We have confirmed no further payments were processed post-uninstallation. Despite this, we recognize the inconvenience caused and are prepared to issue a refund. We have reached out via email to resolve these issues promptly. Your satisfaction and trust are paramount to us.
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