Disputifier: Smart Chargebacks
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Amazing support team and outstanding service. The professionalism is truly on another level. Fast responses, great communication, and they genuinely go above and beyond to help. Highly recommended!
Appreciate your prompt assistance, Luchi! <3
Great app, and the support is also really good :)
A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!
Great app, with great support! Mrs Mae has helped me with my issue and answered all my questions patiently!
great customer support - super fast - can't wait to benefit from this app!
Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step. Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed. Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!
Excellent customer support with a fast response time!
10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.
SCAMS i havent checked my invoices for a while. checked recenlty and found out they been charging me +25% fees, and worse of all, they havent replied to any chargebacks, I lost all cases + been charged 25%. absolute scammers.
This review is simply untrue. 1) Our pricing is 20% of the value of chargebacks we respond to and win back successfully. It is impossible to be charged 25%, or charged for a lost or unresponded chargeback. 2) Your win rate is 71.2%. We have won 53/74 chargebacks for you. 3) All chargebacks have been responded, zero were missed or unresponded. We suggest that you respond to our multiple attempts to contact you as it seems that you may be confused.
Mae was exceptional! She knew how to resolve my issues regarding my chargebacks
Great service, and quick response time
Update: Following some initial communication delays, the Vice President (Chris) has personally reached out to assist with my case. We are currently working through a complex technical verification together. While the issue is not yet fully resolved, I appreciate the professional and direct involvement from the management level to find a solution. Adjusting my rating to reflect the current effort.
This app is fantastic, and the team behind it is just as impressive. Mark and his team always provide excellent support, give clear and professional answers, and truly know their stuff. Every question I’ve had has been explained clearly, and it’s obvious they’re very knowledgeable in this space. This is by far the best, most secure, and most trustworthy chargeback app available. Easy 5 stars.
Thanks so much for your wonderful review! We truly appreciate the opportunity to protect your business and look forward to our continued partnership!
Abigail was of great support today! Customer service is worth the 5 stars!
Thanks so much for your wonderful review! We truly appreciate the feedback and look forward to our continued partnership!
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