Disputifier: Smart Chargebacks

Luchi has been incredibly patient, knowledgeable, and supportive in helping us work through our concerns across different stores. She has consistently taken the time to listen carefully, understand the issues in detail, and guide us with clear and practical advice. Even during long conversations often almost every day she remained professional, responsive, and genuinely willing to help. We also really appreciate her support in helping us manage our account needs, including assisting with arranging an account manager for us. That extra effort made a real difference and helped us feel properly supported. Thank you, Luchi, for your excellent support, patience, and willingness to go the extra mile. You have been a great help to our team. ------------- Mae has been absolutely fantastic to work with. She was quick, clear, patient, and genuinely helpful throughout our setup checks across multiple stores. She explained the Ethoca, RDR, CDRN, and billing alert questions in a way that was easy to understand, and helped us confirm exactly what was active, what was still in progress, and what needed to be monitored next. What stood out most was how thorough and calm she was — even when we had several technical questions around descriptors, alert overlap, duplicate billing, and account activation timelines. She gave practical answers, pointed us to the right resources, and made the whole process feel much easier. Excellent support from Mae as always. She’s a star!

Amazing support team and outstanding service. The professionalism is truly on another level. Fast responses, great communication, and they genuinely go above and beyond to help. Highly recommended!

Appreciate your prompt assistance, Luchi! <3

Great app, and the support is also really good :)

A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!

Perfect ! Thank you Chris !

Good customer support

Great app, with great support! Mrs Mae has helped me with my issue and answered all my questions patiently!

great customer support - super fast - can't wait to benefit from this app!

Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step. Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed. Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!

Excellent customer support with a fast response time!

Chris is the man

10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.

Mae was exceptional! She knew how to resolve my issues regarding my chargebacks

Great service, and quick response time

This app is fantastic, and the team behind it is just as impressive. Mark and his team always provide excellent support, give clear and professional answers, and truly know their stuff. Every question I’ve had has been explained clearly, and it’s obvious they’re very knowledgeable in this space. This is by far the best, most secure, and most trustworthy chargeback app available. Easy 5 stars.

Abigail was of great support today! Customer service is worth the 5 stars!

Highly recommend this. They save your relationship with processors and the owner Mark has been extremely helpful. One of the best apps you can use on the app store.