Dondy: WhatsApp Marketing+Chat
WhatsApp automation Marketing Platform for E-commerce brands
Rating
4.7
feedback
678
chart
#9,095
All reviews
Review RSS Feed
Aug. 14, 2025
I tried using their automations. Unfortunately I encountered a bad service that sent me to make a new phone number/talk to Facebook support for official WhatsApp approval. He pestered me for three weeks and finally stopped answering me. I highly recommend staying away from them like the plague.
Aug. 4, 2025
I used the app to send whats app messages to the clients and trying to recover abandoned carts. After several times still not working
Sorry to hear it didn’t work for you. Abandoned cart recovery runs in real time once setup is complete - if messages weren’t sent, it’s usually a quick fix in the configuration. We’re here to help anytime and can do a Zoom or Google Meet if you’d like to try again.
July 30, 2025
very expensive
While our service may seem more expensive at first glance, most merchants see a strong ROI that far outweighs the cost. We provide premium service, including a dedicated account manager, to help you maximize results and grow your sales through WhatsApp.
July 15, 2025
You should not trust them. I took their subscription for 1 year and after that I loaded 900 dollars for marketing on their website. I did not use it even for a day. Now they have stolen all my dollars and they have not left a single dollar in my account. They are complete fraudsters and scammers. I have all the proof. Do not trust them.
We always return unused marketing balances when a legitimate refund request is made. In your case, we offered to send the refund through Shopify, as this is the only secure way we can process funds back to merchants. Unfortunately, you refused this method and requested a different payment channel, which we cannot use. We have thousands of satisfied merchants and take pride in being transparent and fair. If you are willing to proceed with the refund via Shopify, we are ready to process it immediately.
July 11, 2025
They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.
We are sorry to hear about your experience. We do not have control over releasing or blocking phone numbers - this is entirely managed by WhatsApp (Meta) and your WhatsApp Business API provider. Once your number is disconnected in our system, it is no longer linked to Dondy, and any issues with reusing it must be resolved directly with WhatsApp support. We have already shared the relevant disconnection details with you and remain happy to assist by providing documentation to WhatsApp so they can expedite the release of your number. Please contact our support team directly so we can help you take the next steps.
June 17, 2025
Not recommended
It’s interesting to see that you’ve been using our app since September 2023 and still using it today despite not recommending it. If you need any assistance, we’d be happy to help - just reach out and we can arrange a Zoom call to support you.
May 9, 2025
Expensive and complicated to use. 1. It will ask you to register another WhatsApp Number 2. Automated messages are sent by meta and meta has a small price per automated messages aside form the monthly subscription
Thank you for your feedback. You can use any WhatsApp number that is connected to the official WhatsApp Business API - many merchants choose to register a dedicated number to keep personal and business messages separate, but this is not a requirement if you already have a suitable business number. We work hard to make setup quick and easy, and our support team is always available to guide you through every step so you can start sending messages in just minutes.
Nov. 4, 2024
really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.
Hey! Please reach to us again, its probably a bug with Shopify payment we will refund :)
May 7, 2024
Eu assinei o plano GRATUITO para testar em meu site e hoje fui cobrada $67 DOLARES por esse app que eu nem usei. UM ABSURDO!!! eu quero o estorno do pagamento, não faz o menor sentido essa cobrança!!!
Oye, te reembolsamos todo el pago y, por supuesto, no estabas en el plan gratuito, ¡es el plan profesional anual! Estamos aquí si tienes otra pregunta :)
Dec. 13, 2023
cant select free plan
Hey, the free plan is the default plan, so if you didn't select the paid plan you are on the free plan. We have customer support on email and WhatsApp 24/7, if you need help to use the free plan please talk to us.
Nov. 10, 2023
L app, I uninstalled it and it still shows the whatsapp icon on my web page. I can't take it off
Esta no es nuestra aplicación, es su otro competidor. En su aplicación, cuando la desinstala, la retira inmediatamente.
Sept. 3, 2023
When I took one year plan one year plan had unlimited One click cart recovery messages now it reduced to 20, I want refund
Hi, please note the pro plan never had unlimited one click messages. Unfortunately you may have gotten confused between our plans. We are glad that you decided to continue using our services despite your unpleasant and misleading review.