DropCommerce: US Dropshipping for Shopify

DropCommerce: US Dropshipping

Fast & high quality dropshipping from USA & Canadian Suppliers

Rating

4.4

feedback

103

Reviews

chart

#285

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    5%
  • Less than a month
    35%
  • Less than a year
    47%
  • More than a year
    5%

Reviews Summary

The reviews for the DropCommerce Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, quality products, and smooth fulfillment services. Users appreciate the intuitive interface and the platform's focus on sustainable, fair-trade, and artisan products. However, negative themes include unreliable syncing, confusing billing and plan structures, out-of-stock product issues, slow response times from support, and concerns about unexpected charges and billing practices. Some users also mentioned technical issues such as products appearing out of stock and image discrepancies.

Highlights

Excellent customer support and quality products
Unreliable syncing and out-of-stock product issues
Confusing billing and plan structures
Technical issues and slow support response times
Concerns about unexpected charges and billing practices

Rating Breakdown

  • 5
    81% (83 ratings)
  • 4
    6% (6 ratings)
  • 3
    2% (2 ratings)
  • 2
    5% (5 ratings)
  • 1
    7% (7 ratings)

Reviews with Text

  • 87% (90)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 19, 2026

Their software is riddled with bugs and incredibly complex to use. They frequently run out of stock, and you only find out after you place an order. This has happened more than once. They don't notify you immediately when something is out of stock; if you ask why your product hasn't shipped, you might not know for over ten days. Customer service is also consistently ineffective, providing only vague answers.

Store

My Store

Using app

2 minutes

Developer Reply

Thanks for sharing your feedback. We want to clarify a few points for accuracy, as this review does not align with our records. Public Shopify data shows our app was only used for 2 minutes, and on our end there was no product import, sync activity, or order placed through DropCommerce during that time. As a result, issues related to ordering, stock availability, shipping delays, or supplier communication could not have occurred through our platform. In normal use, inventory levels are clearly displayed before import, and when a supplier marks an item out of stock, it is reflected in the app. Orders placed through DropCommerce also include order status updates and support-backed follow-up if any supplier issue arises. We take all feedback seriously, but it’s important for merchants reading reviews to understand when claims are not based on actual usage. If the reviewer believes this review was posted in error or is referencing a different platform or store, we’d be happy to look into it directly.

1 / 5 Share

Jan. 12, 2026

1-Star Shopify App Store Review Title: Unreliable syncing + confusing plan/billing + poor follow-through — cost me ~a month and created platform trust fallout I run a careful, curated Shopify brand and I don’t leave negative reviews lightly. I’ve also given plenty of 5-star reviews when a company has an issue and then follows through to fix it. In this case, the problems were repeated, inconsistent, and never truly resolved — and the business impact was significant. What went wrong 1) Contradictory guidance on the most basic question: “Can customers checkout?” I received conflicting answers about checkout/plan requirements. For a new store, clarity here is non-negotiable — if you can’t confidently answer “can my customers buy?”, you can’t launch. 2) Sync/publish reliability issues between DropCommerce and Shopify I ran into inconsistent behavior around what was actually synced/published and what the “source of truth” was between the app and Shopify. That made it difficult to validate a safe, reliable order-to-fulfillment flow before going live. 3) Integration state / connection issues After changes/reinstalls, the app did not behave consistently, which further reduced confidence in whether the system was in a stable state. 4) Billing and plan clarity felt inconsistent I had ongoing uncertainty about what I would be billed for and when. There were times where Shopify showed one plan state while the app reflected a different plan state. Support’s “solution” appeared to be offering a month of a higher tier rather than fixing the underlying plan/status inconsistency. I wasn’t looking for a higher tier or “extras” — I needed the core plan/billing state and syncing to be reliable and accurate. 5) Support follow-through didn’t close the loop I gave reasonable time for escalation and “developer review,” but I did not get the clear resolution and follow-up you need when issues affect checkout clarity, syncing, and integration reliability. Business impact (why this is 1 star) This wasn’t a minor inconvenience. Because I couldn’t trust the sync/publish behavior or confidently validate the full flow, I had to pause, clean up my store setup, and put a password wall up during troubleshooting. That created knock-on platform trust/crawling fallout and delayed launch. In practical terms, this set me back roughly a month of progress and cost real money in lost momentum and cleanup time (~$500+ in opportunity cost). Bottom line I’m not posting this to get money back — I caught these issues before I was charged, and I’m glad I did. But I’m still not fully out of the woods: even after uninstalling, the plan/status and account signals were inconsistent enough that I’m still worried about surprise charges later. That lack of clarity, combined with unreliable syncing and unresolved issues, created real business risk and weeks of rework. If you try this service anyway, I strongly recommend testing only in a non-production store and verifying billing state in writing before relying on it. Based on my experience, I do not recommend DropCommerce for new Shopify merchants who need reliable syncing and predictable billing. 1 star.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share detailed feedback. We’re genuinely sorry for the frustration and disruption you experienced, we understand how critical reliability, billing clarity, and trust are when preparing a store for launch. For context, DropCommerce is actively used by thousands of Shopify merchants in production, with reliable syncing and predictable billing as core priorities. Billing is governed by Shopify’s official systems, and DropCommerce does not charge merchants outside of Shopify’s billing flow. In rare cases, repeated install/uninstall cycles or mid-setup plan changes can cause temporary state inconsistencies that require manual reconciliation. While our team did investigate and attempt to unblock testing, we acknowledge that the resolution and follow-through did not meet your expectations. As our team explained to you over support chat and to confirm for other merchants reading this, you can fully utilize DropCommerce on the free plan up until you receive an order. A customer can place an order on your store, but in order to have it fulfilled you then need to upgrade to at least the Basic plan. This allows merchants to build their store and market their products absolutely risk free right until they are making sales. Feedback like this is taken seriously and again I apologize that you were left frustrated by your experience. While we respect your decision to move on, we appreciate the time you spent documenting your experience and wish you success with your store going forward.

5 / 5 Share

Jan. 9, 2026

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 4, 2026

Using app

6 months

Total reviews

1

Average rating

5.0

All reviews

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