DropCommerce: US Dropshipping
High quality and fast shipping dropshipping - DropCommerce
Rating
4.7
feedback
388
chart
#623
All reviews
Rating Breakdown
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Dec. 29, 2022
I tried for a year to get this service to work and constantly ran into issues and bugs. Products wouldn't sync correctly so it was always double work to go to the manufacturer's site so I could try to sort out what the issues were and how I needed to manually override things. Customer support is sporadic. Sometimes you get help and other times it will be silence for days. I paid up front for the year so they really didn't care if they helped me or not - they already had my money. If they could get their product to work, I could see how it would be awesome for drop ship stores. Unfortunately, they are missing the mark at the moment.
Hey there, I'm so sorry to hear that you have encountered issues with our platform. Thank you for being with us over the last year. We have made some major changes and improvements over the last year, and have some really big updates coming early this year. Please rest assured that we absolutely do want to help you, regardless of if you are on a monthly plan or an annual plan. I apologize if there was any delays in your interaction with our support team, but we certainly do want to help, and to make things right. Please reach out to our support team and we will prioritize your ticket to make sure we get things resolved for you immediately.
Sept. 29, 2022
This has to be the worst app I've ever used. I have tried SO many times. I've tried different shops, different shopify stores of mine, the outcome is almost always frustrating! The app doesn't work great, no one answers the chats, the orders don't sync. I can't pay for an order to fulfill it. Order I pay to get fulfilled never go through. It's ton of headaches and they won't refund my money because I paid for the year!!!! Stay away! Thinking of contacting better business bureau.
Hi there, Our support team has been in touch with you and everything has been resolved on our end. Please don't hesitate to reach out at any time and we will be happy to continue serving you!
July 3, 2022
Please save your money, and choose a different app. The products are not unique, the quality is low, and the pricing is high. You will NOT MAKE A PROFIT off this app, or its products. Also, even if you cancel your accoutn, you will continue to be billed monthly. I cancelled 2 months ago, and even with Shopifys help, Jimmy the app developer will continue to bill you. There are so many other great drop ship apps that can actually make a difference, but this is not one of them. Jimmy you can make this right be refunding me my money for the past 2 months. You sent me a cancelation email back on 4/17/22 and yet you continue to bill me. Shopify sellers beware.
Hey there, As Jimmy from our support team had mentioned, you had created two separate accounts with us, but had only cancelled one of them, which resulted in continued billing on the active account. Jimmy also mentioned to you that he had issued you a refund on the active account. Please note that billing is done through Shopify, but we have authorized a refund on the two months of DropCommerce charges on your active account. Please feel free to reach out to our support team if you have any other questions or concerns.
June 29, 2022
1st major order was submitted and paid for - only to be told days later that item was out of stock. I've been trying to get a refund ever since with no luck.
Hey there, We are sorry to hear that you had issues with this order. We have followed up with the supplier and have been attempting to reach you to help with this order issue. Please contact our support team at any time.
April 16, 2022
Do not Reply to Customer Situations or Care to Help. Ignored . I Have paid them a couple years now and wish I knew earlier
Hi there, thank you for your review. Our customer support team has been handing your case alongside Shopify support, and has been waiting for a response on your end. Please check your spam box as our email may have gone there. Our apologies for any confusion, we will get this sorted for you asap!
March 17, 2022
As a supplier having integration issues. Shopify points the finger at drop commerce. Drop commerce hasnt really been any help and has seen but ignored my messaged for multiple days. Would not recommend based on poor response/service time.
Hey there. As our on-boarding specialist mentioned we just need some clarification on some of the products you are wanting to on-board onto DropCommerce as part of our verification process. Please contact us and we can continue the on-boarding process. If you have any additional questions please don't hesitate to reach out to our support team.
Feb. 25, 2022
19 amonth to add 25products!!!!! NOT START UP FRIENDLY GOODBYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello there, thank you for your review. We actually enable you to import up to 25 products for free, effectively allowing you to try DropCommerce risk free until you have processed an order. We also do have some other pricing models available so please don't hesitate to reach out to our team!
April 23, 2021
It took me about a month to decide whether to buy their prebuilt store or not. Then I finally bought it. This is what happened: 1. I bought that offer with a prebuilt store and a 3 months premium subscription included. I ordered on Tuesday, they did the website on Thursday. (not 24 hours as advised) 2. The website looks like a kid played around. Some products are in collections that should not be. As my shop is called 'Marvelous Store' and then they put in the menu 'Shop' - is annoying, 3. I had a list and some things prepared for them so they can have an idea about how I would like the website to be done. I asked if they need a list of how the things I would like to look, the menu, I even added some products so they can have an idea about what products I wanted. Nobody answered that. 4. They added whatever products wanted, some of them are nice, however, I did not wanted tea or anything like this, considering is a home decor theme. But they couldn't know if they didn't request an opinion or any instruction, could they? 5. After waiting one day, finally I had that 'Claim 3 free months pro' subscription, I claimed on Wednesday. On Friday I wanted to have a look to see what they did, a pop-up with that 'claim your free 3 months pro plan' showed up again, I skipped considering that I accepted before (I have the confirmation on email) then I checked the actual subscription plan and the subscription was gone. 6. As you noticed, I've been really patient and waited for them for half a week to do their job, with no pressure, considering the time zone as I am in the UK. 7. I won't be able to ask for a refund as in their policy is written that the money are not refundable. So once you pay, that's it. No services guarantee, no money back if you don't like it. Conclusion? There are no time savers and money savers neither. Save yourself the money, the time and go to a professional company as they are not! So what did I pay for 250$ ? Absolutely nothing! Just a ripped-off time and money! My rating for this app is -20 stars, but Shopify doesn't give that option.
Hi there, I'm very sorry to hear about your experience and that you had some issues with your store. I'll reach out directly to see how we can get this resolved for you right away. Thanks for your patience and for providing your feedback, DropCommerce Support
Nov. 28, 2020
I uninstalled the app because i it was not doing anything for my store and the prices were not worth it plus i offer free sipping. Why am i being charged $39 still? Please re-imburse back my $39 for services i have not used. Thank you. I can't with these rip off apps on Shopify. Thank you
Using app
3 months
Total reviews
19
Average rating
3.7
Hi there, I'm sorry that DropCommerce did not work out for your business. I can confirm that since you've uninstalled you will not receive any future charges, and your most recent charge was just for your most recent month of usage, which generally takes a few weeks to actually get 'billed'. If there's anything we can do to help you succeed, I would be happy to chat. I'll reach out directly as well in hopes that we can talk this through. Thanks, Patrick, DropCommerce Co-founder and CEO
Sept. 27, 2020
Pricing is not competitive, and for shopping outside the USA its a minimum of $15 USD. Not competitive for drop shipping outside the USA.
I'm sorry to hear that you were unable to find affordable International shipping options! We are a marketplace, and all the prices and shipping rates in our system are set by the suppliers themselves. I will make sure our team continues to look for more suppliers with affordable options for International shipping. Thank you for your feedback, Patrick, DropCommerce Founder
June 1, 2020
Although the products look high quality, after seeing many of them I noticed that the majority of them are way too expensive and your earnings are going to be very small when you add the shipping and everything. For example, I was looking to a product that in total I would make $5 in profit from a $55 product, so only around 10% in profits. Same issue with many other products. Also, the product selection was way too small for the monthly price of the app
Hi there, this is Patrick, the CEO of DropCommerce. Thank you for the review. I'd love to help you find some products that will work and be profitable for your store. I'm going to reach out in a direct email to see if we can chat further about this. Thanks for your feedback, Patrick
May 16, 2020
Ideally, this would be an incredible app for individuals that are new in the e-commerce industry based on our analysis. It only took 10 minutes to opt-out as a result of the product's availability, not to mention some overpriced ones. Focusing on "Alpaca - Charcoal By Wild Mantle". A message to your team: "Would you buy a hooded scarf for C$211.04?" This laughable retail price before we multiplied the cost renders near to impossible to generate any profit while keeping costs low enough to maintain a scalable business. One would question the reliability. Here`s another issue we encountered: The "tech" section is ultimately congested with bags and some non-related tech products showing 1-12 of 418. Conclusion: The idea behind products from Canada and the US is otherwise an excellent approach however the cost and what is already accessible in the catalog is not quite aggressive to market us out of the already more suitable alternative app by Modalyst.
Thank you for your review. I'm sorry to hear that you found the products expensive. To be transparent, we operate as an open marketplace, so the suppliers set their own rates, and we mandate that they offer at minimum a 30% margin, but since a lot of the products are made in the US with high quality materials in small batches, prices do tend to be higher. I apologize for the miscategorized products. We have been onboarding multiple new suppliers per day and we are a bit behind on fixing categorization issues, but that is something we are actively working on improving. We take all feedback into consideration and we do appreciate the opportunity to improve. I will reach out directly to see if there's anything we can do to help. Thanks a lot, Patrick, DropCommerce Founder
May 14, 2020
It looks good and easy to use but products are very expensive....no way to make a profit It doesn t have a big variaty of products
Hi there, I'm sorry to hear that you find the products in our system expensive. Our suppliers are based in the US, and many of them are hand-making their products plus all shipping them from within the US, which does cost more than what you would find on other dropshipping apps. We currently have over 14,000 products available in our catalog. If you reach out via our live chat, our team would be happy to help try and find some good products for your store! Thanks, Patrick, DropCommerce Founder
Nov. 19, 2019
This app is a rip-off. The Monthly costing, plus the items which are said to be reduced but if you look at the retail price of the items, and then add shipping costs, you have made a loss. Joke. Just another way for firms to make money out of people.
Hi there, I'm so sorry that you've found that the prices on our platform won't work for you. We are an open marketplace, so it's actually the suppliers setting all the prices and shipping rates, but we are always willing to look into individual suppliers if there's an issue. All of the products are 30-50% marked down from retail price, but because we sell from real US brands, the shipping rates do tend to be a bit higher. Most of our suppliers are charging shipping on their site, too, and we definitely expect you to be forwarding the shipping rate to your customer. If you are charging a shipping rate, you'll be earning the full 30 - 50% profit. If you'd like some help finding suppliers and products that will work for you, please reach out directly to [email protected] and we'll be happy to help. Thanks a lot, Patrick @ DropCommerce
Aug. 25, 2019
Not good for people who want to offer free shipping to there drop-shipping store. You literally can't make any profit unless you charge for shipping or raise the retail price they recommend to cover your shipping. You have to consider their commission (5% if using the free version) or no charge with paid membership, and other fees from your shopfiy store. So if you using the paid member, Shopify Payment, and charge shipping, you can make a profit, however its just not for me.
Hi there! We appreciate your feedback. Since all of our products are shipped from within the US & Canada, suppliers pay regular shipping fees through carriers like USPS. We do realize this can be challenging at some price points, but we are actively looking into solutions to problems like the one you described. I'd love to chat with you further about this to talk about finding a solution! Please send me a message at [email protected] and I'd be happy to connect. Thanks again for trying our app and your feedback. - Spencer @ DropCommerce
Aug. 11, 2019
The prices for the products are extremely unrealistic. 60$ for an average backpack? To make it worse, they have a "minimum price you need to set for every product to ensure they make the most out of your transaction. Really greedy in my opinion. I do not recommend this at all.
Thank you for the review! Our suppliers are all real brands based in USA and Canada. Because of this retail pricing is typically higher than what you would find on sites like Ali-express. Also because we partner with real American and Canadian brands, part of the agreement is that vendors do not sell their products for below MSRP so that they do not get undercut, the minimum price is not dictated by us but by the suppliers of the products. If you would like to discuss this further please email [email protected] as we would be happy to chat!
June 22, 2019
Good luck getting consistent sales. The prices on this app after shipping cost and app fee per sale, ARE HIGHER then what the product is sold elsewhere online. All prices here FULL RETAIL.
Hi there, I'm sorry to hear that you weren't happy with the product pricing. Our suppliers offer a minimum of 30% discount, but it's true that in some cases the shipping rates and other fees add up to around the discount amount. Many suppliers offer free shipping and some offer up to 50% discount, but in the cases where they don't, you would want to make sure you're charging shipping to your customer so that you don't need to roll it into the product price. All our products are shipped from within the US or Canada, so shipping rates tend to be higher than our competitors who offer primarily Chinese products with 4+ week shipping times. If you have any questions or you'd like some help finding products with cheaper shipping, we'd be happy to chat further. Thanks for your feedback, Patrick @ DropCommerce
May 7, 2019
I love when I see U.S made products. However, the fact that there is a minimum price to sell items is by itself a no go. I run ads and run promotions along with coupons. Lets say I posted the minimum selling price but my customers used one of the coupons I posted. Now they could be buying the items lower than the minimum price placed and there would be an issue between me and the app/supplier. Not a good idea to force a minimum price at all. This has potential. However, when you are able to put your own prices like in spocket and oberlo, then I would think of reinstalling this app.
Hi there! I'm sorry to hear your frustration with the minimum selling price feature. To be clear, if the product price dips below the minimum selling price due to a coupon, that's totally fine! The feature only limits the initial listed price of the product before other store-level discounts. I'll make sure that we make this more obvious within the app! Just to explain the reasoning behind this feature, unlike some other apps, the products in our app are from real brands. These brands work hard to build their name, and they require that stores don't sell their products at a lower rate than their retail price, which is what the minimum advertised price is. Most stores don't find this to be an issue, since in most cases selling below the minimum advertised price would result in less-than-desired profit. I hope that helps clarify this feature! - DropCommerce Team
Dec. 29, 2018
They only allow 3 suppliers to choose from, They dont have product you can choose from ,very little.
Hi there! It's true that our free plan offers access to up to 3 unique suppliers at one time, but our Professional plan offers access to unlimited suppliers in our system. I hope that helps! - DropCommerce Team