Atlas: AI Store Builder

Hi Enobella, My name is Eddie, and I’m the Head of Support at Atlas. Thank you for being with Atlas over the past few months and for taking the time to leave a review. We really appreciate that. That said, a 4 star experience is not where we want to stop. We want every merchant using Atlas to feel fully confident that they are getting real value from the app and from our team. If there is anything at all that felt missing or could have been better, I’d really love the chance to help with it personally and make your experience a better one. Please feel free to reach out to us at [email protected] Warm regards, Eddie

Hey Galtastic, I’m really sorry for the frustration this has caused. I’m Eddie, Head of Support at Atlas, and I take situations like this very seriously. I completely understand why this felt upsetting, especially if you canceled and were still seeing a charge pending in Shopify. That is not the experience we want anyone to have with Atlas. I do want to clarify one important part, because we understand this part of the billing process may not have been as clear as it should have been. Once an app invoice has already been generated through Shopify, we are not able to void or reverse that pending invoice from our side. What we can do, depending on the billing status, is either refund the charge once it goes through or issue app credits to offset the Atlas charge on your Shopify bill. That said, I would really appreciate the chance to personally look into this for you and help however I can. Please feel free to contact me directly at [email protected], or reach out to us at [email protected]. I’ll personally review your case and stay on it with you until it is fully addressed. I’d genuinely appreciate the opportunity to turn this experience around for you. Eddie Head of Support Atlas

Hi KOVEPAWS, Thank you for your review and for giving Atlas 4 stars. We really appreciate your support. We’re glad to have you with us, and we’d love the chance to make your experience even better. If there is anything at all we can do to turn this into a 5-star experience, please reach out to us anytime at [email protected] We’d be happy to help.

Tusen takk for tilbakemeldingen. Veldig hyggelig å høre at appen sparer deg tid, det er akkurat målet med Atlas.

Hallo Velora Essence! Vielen Dank für Ihre hilfreiche Bewertung! Wir freuen uns sehr, dass Sie so schnell einen hochwertigen Shop erstellen konnten und dieser einen so guten ersten Eindruck macht. Das bedeutet unserem Team sehr viel. Vielen Dank auch für das Lob an unser Support-Team! Wir geben unser Bestes, schnell zu antworten und Ihnen bestmöglich zu helfen. Es freut uns daher sehr, dass Ihnen dies aufgefallen ist. Wir schätzen Ihr ehrliches Feedback zu den noch fehlenden Funktionen, wie der verschiebbaren Ankündigungsleiste und der automatischen Videowiedergabe. Sie haben völlig Recht, das sind wertvolle Ergänzungen, und die gute Nachricht ist: Sie stehen bereits auf unserer Entwicklungs-Roadmap. Wir arbeiten ständig an Verbesserungen, und solche Updates werden in Kürze verfügbar sein. Nochmals vielen Dank für die Empfehlung, sie bedeutet uns wirklich viel. Wenn Sie weitere Ideen haben oder etwas benötigen, sind wir jederzeit für Sie da!

Hey Vaultin, Thank you for taking the time to leave a rating! We're so glad you're loving your Atlas experience. Always open to hearing how we can keep improving for you!