Atlas: AI Store Builder
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J'ai utilisé l'app 1 fois avant de désactiver l'abonnement et ils veulent me prélever 43€ sans raisons alors que mon abonnement était sensé être désactiver méfiez vous !!
Waarom abonnement kosten wat ik niet heb gebruikt
Hi CUZI, thank you for your review. To clarify, all app billing is handled directly by Shopify. Subscription costs apply as long as the app is active on your store, even if it hasn’t been actively used. Once the app is removed, charges may still appear until Shopify’s billing cycle closes. If you believe you were charged incorrectly, please reach out to Shopify Support for a billing review, or contact us directly and we’ll gladly guide you through it.
They are trying to charge me after one month I uninstalled and I paid the month I usted it. They charged me today regardless I contact them to cancel this charge!! And for a month that it been uninstalled horrible
Hi there, thanks for sharing your feedback. Just to clarify, app billing is fully managed by Shopify. Because Shopify runs charges on two billing cycles, it’s possible to see a charge after uninstalling until the billing period is fully closed. We don’t have the ability to stop or issue charges ourselves. If you believe you were charged incorrectly, the best next step is to reach out to Shopify Support so they can review and adjust your billing history. You can also contact us directly and we’ll gladly help guide you through the process.
Title: Deceptive Billing and Zero Accountability – Avoid This App I installed the app, didn’t use it, uninstalled it — and was still charged. This is unacceptable. No clear warning, no proper cancellation flow, no confirmation — just a silent charge. Their so-called “free trial” appears to be a trap designed to convert into billing without consent. Even after I contacted support and demanded a refund, I received nothing but a copy-paste reply thanking me for “feedback” — completely ignoring my request for a credit or real resolution. This is not support — it’s avoidance. Shopify should not allow apps like this to remain live. Charging users without use or consent is a direct violation of platform trust and international consumer protection law. I strongly advise others to avoid this app — unless you want to spend time chasing your money and being ignored.
Hello, We’re truly sorry for the frustration you’ve experienced — this is absolutely not the experience we want anyone to have with Atlas. We take situations like this very seriously and want you to know we’ve made multiple efforts to reach out and get this resolved for you as quickly and smoothly as possible. Our team genuinely cares about making things right, and we’re standing by to help. While billing for all Shopify apps is handled directly through Shopify — and outside of our control — we understand how confusing that can be. We’re actively working on improving how we communicate this to make sure it’s crystal clear from the start. Above all, we want Atlas to be a great experience for everyone who tries it. If you haven’t received our messages, please reach out directly to us at [email protected] — we’re here and ready to make this right. Thanks again for your feedback — it helps us get better every day.
this is the error that appears when i try to generate the store when i add the Aliexpress link,, (Please, enter the valid url, only alliexpress.us and amazon.com urls are supported for now) the App doesn't work and despite contacting support i never had a reply, shame
Hi there, Sorry for the trouble with the error message! Right now, our tool only supports links within the USA. We’re excited to let you know that we’re working on expanding this to include more regions soon. We realize the error message could be clearer, and we’re on it—making sure it’s more noticeable until we’ve got global coverage sorted out. Also, about your email not getting a response—that’s unusual for us. It might have been a slip-up on our end, and we’re looking into it to make sure it doesn’t happen again. Thanks for your patience and understanding. Warm regards, Atlas Support Team
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