Atlas: AI Store Builder

¡Muchas gracias por tus palabras, Valle Clic! Nos alegra mucho saber que estás disfrutando la aplicación y que nuestro equipo de soporte ha estado a la altura. Después de 3 meses juntos, es un honor contar con tu confianza. Si alguna vez necesitas algo, aquí estamos para ayudarte.

Hi there, I'm really sorry to hear about this frustrating experience. Just to clarify, all app charges are handled directly by Shopify. Because Shopify runs billing in two cycles, charges can sometimes still appear after an app is removed until the billing period closes—this isn't something we have control over on our end. That said, your experience matters to us and we want to help make this right. Please reach out to us at [email protected] and we'll look into your specific case and guide you through getting this sorted. We're here to help. – Eddie, Head of Support

Hi Q Trendy Thank you so much for the 5 stars ! We're thrilled to have you on board. If you ever have questions as you explore Atlas, our team is always here to help!

Hi AetherMist, Thank you for taking the time to leave a review. I’m truly sorry for the confusion here. I understand how upsetting it is to see an invoice after you believed everything was canceled. To clarify, all Atlas billing is handled through Shopify’s app billing system, which means invoices and charge timing are controlled by Shopify’s billing cycle. As a third-party developer, we are not able to void or remove Shopify charges directly on our end. That said, there are a couple ways we can take care of this for you, and I will personally make sure it’s handled properly from start to finish. My goal is simple, that you feel fully taken care of and that you do not end up paying out of pocket for something you did not expect. I’ve emailed you so I can confirm the invoice details and get this fully resolved for you. Eddie Head of Support, Atlas

Hi ErgoZen, Thank you for taking the time to leave such a thoughtful review. We’re really glad our team has been able to make the setup process feel smooth, and that the theme builder features have been working well for you. We truly appreciate the recommendation, and we’re here anytime you need a hand.

Hi LuxYourLife Thank you for the kind words. I’m glad we could fix the cart issue for you. If anything ever acts up again, message us and we’ll get it handled fast.

Thank you so much for leaving a rating! We really appreciate you taking the time to support Atlas, and we’re excited to keep making the app better for you and your store. If you ever have ideas or feedback, we’re always happy to hear it.