Rating

4.9

feedback

1,943

Reviews

chart

#142

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    17%
  • Less than a month
    31%
  • Less than a year
    36%
  • More than a year
    3%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team. Users highlighted the quick response times, helpfulness, and professionalism of the support staff, particularly mentioning team members like Alice, Celine, Clove, Liv, Tracy, and Anne. The app itself was described as easy to use, with great features that helped solve various problems for the users. Additionally, users appreciated the flexibility and capabilities of the app, especially in managing product options and customizations. However, there were a couple of negative reviews mentioning issues with options not showing in the cart and checkout, as well as a significant problem that led to lost revenue for one user due to glitches in the app.

Highlights

Excellent customer support and quick response times
Ease of use and great features
Flexibility in managing product options and customizations
Negative reviews mentioning issues with options not showing in the cart and checkout
Significant problem leading to lost revenue for one user due to glitches

Rating Breakdown

  • 5
    90% (1,741 ratings)
  • 4
    1% (21 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (24 ratings)

Reviews with Text

  • 93% (1,662)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 11, 2025

Amazingly simple to use - within 5 minutes I had my first Custom Options created and integrated into all of my products I needed them in using condition matching. Looking forward to see what else it can do!

Using app

--

Total reviews

4

Average rating

3.0

5 / 5 Share

Dec. 11, 2025

Very good service!

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

Tracy is truly amazing. She helped me solve the issue with great care and very quickly. I am really grateful because it did not delay my normal sales. The app is incredibly easy to use and is the best one I have ever tried.

Using app

6 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 10, 2025

This app is fantastic. I had no idea how challenging setting up personalization would be, but this app helped bring everything together quickly. I was able to set up parameters, and then add a series of products to the same set of instructions/setup. I'm just getting started, but we are off to a good start. Thanks

Using app

About 11 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Tracy in customer service chat is amazing, responds quickly and works to solve the problem.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

All reviews

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