Easify Custom Product Options

Option sets are great, loaded with fine features. However it lacks some features which are very basic. We wanted a way to disable the option set if the product (without any variants) is sold. they have a functionality to hide option sets for 'Out of stock' products but not for 'Sold' products. This is very basic requirement.

I use this app because I have products that are made to order. I only sell a certain amount every week but the variants a customer chooses have no inventory limits. This app allows me to have variants without tying inventory to them, but to the main product only. (for example - you sell tshirts that come in 3 colors and 3 sizes. You have every size/color combo on hand in infinite quantities, but you only take x orders at a time) Pros: - The customer service is great. Very kind & helpful! - Lots of customization options & customer service can customize even more for you. - Image swatches are nice to have since shopify doesnt offer them natively. Cons: - App sometimes just doesn't work/show up for customers meaning i get sales with no variants chosen. Some of our variants have an upcharge, so I then have to cancel the order & have customers re-order which costs time, money, & confusion. - When they do updates, it often 'breaks' or undoes many of the customizations. I then have to redo them or contact support to do things i don't have access to. This can be difficult because we are in a different time zone than support. - Without customer service intervention, the check out looks messy & confusing. The app basically adds an additional product to the cart for the variant options chosen which often confuses our customers. This can be removed by customer service on the back end so customers don't see it, but again this is undone when they do updates. I am still waiting for customer service as we speak to fix what the app update broke. - With this app, all the variants live in the app vs in shopify. This means that you cannot run reports in shopify that show the variants customers chose. The app does offer a plan that includes the report, but it is $10 more than the basic plan & the report is not great. Very jumbled and no customization. Not worth paying $10 extra a month. **Overall, this app does a lot. It has a lot of great features that you cant usually find all in 1 app. But there are a ton of hang-ups that make my job harder. I am actively looking for other solutions but this app is our best option for now.

good app, just be aware you can't export any of the data you've collected unless you upgrate to premium plan

I would have probably given it a 5 star if I had gotten Chloe first. I got Gavin and he seemed to be gone for a long time in between. Then he left without telling me. Chloe was quick to help me and got me off chat in just a couple of minutes.

hangs in preview mode

Great back end and functionality but app does not support displaying two different option sets for the same product at the same time. IE creating one customized unique product, and then creating another unique customised product as a separate instance. Mine is a little more of a specialty requirement. Devs: If the ability of adding customized products as unique products in the cart becomes available, please contact me.

All good, but options not showing in cart and checkout

I have been charged after successfully unsubscribing snd uninstalling. I reached out to their "customer service " submitted everything they requested and they literally never responded back. Just left the chat not saying another word. How is this acceptable. I will be contacting Shopify about this experience. Unacceptable!!! And disappointing!!! Update: Easify customer service reached out to me personally to rectify the issue and provided me with an apology and a refund.

Doesn't work with shop channel hence 3 stars. I make custom wood flowers and customers NEED to be able to select the colors they want for their arrangements. So this is a big kink in my business and I am now forced to look for an alternative for that. Otherwise it's great app and has worked for my site otherwise. Also the support for the app is really excellent. Tracy was great to work with and explained the lack of shop channel support to me.

Unfortunately, I had to change my review as the plugin is not performing as expected. These guys have amazing support and are quick to answer, but unfortunately, after 5 days of constant back and forth, they were not able to get the plugin to work, so we had to move to another plugin. If Shopify offered a ticketing system, the whole process would probably be more effective. Every single time I raise the issue again with the developer, I have to explain it from the very start and upload videos, screenshots, etc, instead of just pulling up our chat history...