Easify Product Options Variant
Easify Product Options - Shopify App Store
Rating
4.9
feedback
801
chart
#241
All reviews
Rating Breakdown
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Jan. 31, 2025
Unfortunately, I had to change my review as the plugin is not performing as expected. These guys have amazing support and are quick to answer, but unfortunately, after 5 days of constant back and forth, they were not able to get the plugin to work, so we had to move to another plugin. If Shopify offered a ticketing system, the whole process would probably be more effective. Every single time I raise the issue again with the developer, I have to explain it from the very start and upload videos, screenshots, etc, instead of just pulling up our chat history...
Dear Pro Safety Signs Store Owner, We're truly sorry to hear about your frustrating experience with the Easify Product Options app. We sincerely appreciate your patience and the time you took to work with our support team. We recognize that our usual level of support fell short in your case, and that’s on us. Unfortunately, your request came during our Lunar New Year Holiday, a time when our response times were slower than usual, leading to delays in resolving your issue. That is not the level of service we aim to provide, and we deeply regret any inconvenience this caused you. Regarding the need to repeatedly explain your issue to different support agents, we completely understand how frustrating that must have been. That was our mistake. We take full responsibility and will retrain the support agent involved while also improving our internal system to ensure a smoother experience in the future. Your feedback highlights a real issue, and we are committed to fixing it. We truly hope you’ll give us another chance to earn back your trust. If there’s anything we can do to make things right or if you have any additional suggestions, please let us know. Thank you for your patience and understanding, and we wish you all the best with your store. Best regards, Easify Team.
Dec. 14, 2024
Best custom variant options app I've seen yet. Compared to others, the aesthetic is more modern and has a feel of usability, there are lots of options and details to choose from and the customer support is quite seamless. Support responds quickly over the online chat and is very helpful, plus available often (24/7 I think). So far I really like the app. Only four stars as there is still some room for development with certain features such as ensuring the options show in the confirmation emails. Update: I've downgraded from 4 stars to 3. While this is still the best product options app I've come across yet, after using the app for a week I've noticed it's littered with nuisances that make it frustrating to use. There is a lack of consistency and an excess of unnecessary steps. It could be more ergonomic. Some of the features on the app side don't work properly. That said, I think it can get help you complete your goal and set-up your store as needed. The app just needs more fine-tuning.
Thank you for sharing your experience with Easify Product Options! We’re pleased to hear that our app design and features, and responsive support team have added value to your store. We deeply value the feedback you’ve shared and want you to know that every comment like yours plays an essential role in shaping our app. We’re continuously working to improve Easify Product Options every single day to make it more intuitive, reliable, and aligned with the needs of our users. If there’s anything else you’d like to share or any suggestions you have for us, please don’t hesitate to reach out. Thank you again for your support and trust in Easify! Best regards, Easify Team.
May 31, 2024
my option sets created are not appearing, unable to create new options either
Dear Artist Mixology Store Owner, We are deeply sorry for the inconvenience you experienced with our app. We understand how frustrating it must have been, and we want to assure you that we took immediate action to resolve the issue as quickly as possible. Our team worked diligently to identify and fix the problem, and we are committed to ensuring that it does not happen again. We are constantly working to improve our app's performance and stability, and we appreciate your patience and understanding during this time. We also reached out to you via email to provide an update on the situation and offer any additional assistance you may need. Unfortunately, we have not received a response from you, and we want to make sure that everything is working smoothly for your store. If you could kindly let us know if your store is now functioning as expected, we would greatly appreciate it. Additionally, if there is anything we can do better or if you have any suggestions for improvement, please do not hesitate to share them with us. We hope that you will accept our sincere apology and give us the opportunity to make things right. We value your business and appreciate your trust in our app. Thank you for your time, and we look forward to hearing from you soon. Best regards, Easify Team.
April 4, 2024
not so good. i always have bug with my theme and easify
Dear Simplement Vrai Store Owner, We sincerely apologize for the challenges you encountered while utilizing our app. Upon thorough investigation, our team identified custom coding within your theme that inadvertently caused certain options to be hidden in your website. It was our oversight to miss one of your emails, resulting in a delay in providing you with timely support and addressing the underlying issues. We have reached out to you via email to provide a detailed explanation of what occurred. We sincerely hope you will give us another opportunity to rectify the situation. We are committed to doing everything we can to enhance your experience with our app and regain your trust. Your satisfaction is of utmost importance to us. Please consider giving us another chance to serve you, and if you have any further suggestions on how we can improve, we are all ears. Your feedback is invaluable to us, and we are dedicated to incorporating any necessary changes to better meet your needs. Thank you for your understanding, and we eagerly await your response. Best regards, Easify Team.