Easify Custom Product Options

Dear LUCKANIME LIMITED store owner, We want to fix this with you as soon as possible. In cases like this, the cause is often a conflict between Easify Product Options and the current theme, or a conflict between Easify Product Options and another app in the store. We can’t confirm the exact cause without checking your store, but once you allow us access, we can quickly pinpoint it and resolve it. We did try to reach you by email, but it looks like our messages may not have arrived (sometimes they get filtered or blocked). Please message us in the in-app live chat so we can start investigating right away. If you prefer the fastest support, we can also call you and troubleshoot together step by step. Just share your phone number and a suitable time, and we will contact you right away. Refunds are not something you need to worry about. We have a 30-day money-back guarantee, and if this issue is confirmed to be caused by Easify Product Options and it affected your store, we will take responsibility and work with you on a fair solution even if it’s past 30 days. Please give Easify Product Options a chance to make this right. We will stay with you until your store is stable again. Best regards, Easify Team.

Dear KI Home Store Owner, Your review about lost customizations immediately got our full attention. We know that when this feature fails, it is more than just a technical issue. It affects the trust your customers place in your store, and we take that very seriously. We are truly sorry for the frustration and extra work this caused as you had to manually track down orders. You deserved a smoother experience, and we are committed to making it right. However, our support team hasn’t received any contact from your store during the time this issue occurred. This matters because, without real-time reports, we cannot see what happened on your end or fix it before it impacts your business. Since Easify Product Options worked for your store for months, something likely changed in your setup. Here are the most common causes we’ve seen in similar cases: - Theme change: After switching to a new theme, the app needs to be reactivated for that theme to function properly. - New app installation: Some apps can conflict with Easify by modifying shared scripts or elements. - Checkout customization: Custom code or checkout setting changes can sometimes interrupt how product options transfer to the cart. - Or a potential issue within our app that appeared under a specific condition in your store, which we can only verify by reviewing your setup. We’d really appreciate your help in finding the exact cause. Please contact us via our 24/7 In-app Live Chat. We will: - Immediately review your store’s setup to identify the root cause. - Fix it right away if it’s related to Easify Product Options. - Offer compensation if the issue was caused by our app. We never want any merchant to face this kind of problem. The only reason we couldn’t help sooner is that we weren’t aware of it. Please give us the opportunity to investigate and make things right for you. Sincerely, Easify Team.

Dear Lamb’s Love Store Owner, We’re truly sorry for the frustration you experienced with Easify Product Options, and we completely understand why this situation upset you. When your product options didn’t appear correctly after installation, our technical team discovered that your theme doesn’t support app blocks, a feature that is often supported by most Shopify themes. Without this support, the options were displayed in a disorganized way that could confuse shoppers. To prevent your live store from showing that layout issue, our specialist manually added a small code snippet so your options would display properly. This change was only to help your product options appear as intended. It doesn’t affect any other part of your store and can be safely removed anytime. That said, we made a clear mistake by not informing you before applying the fix. Even though our goal was to protect your storefront, we should have communicated and asked for your approval first. You were absolutely right to expect that level of transparency, and we take full responsibility for missing that step. We’ve already addressed this internally to ensure every similar situation in the future gets your explicit confirmation before any edits are made. Regarding being asked several times to leave a review, that was another oversight on our part. You were supported by multiple specialists, and each of them reached out without realizing others had already done so. We sincerely apologize for the repeated requests and have improved our process to prevent that from happening again. We’d be grateful for another chance to make things right, to review your setup, remove any unwanted edits, and ensure your product options display exactly as you want them to. Thank you again for giving Easify Product Options a try and for helping us learn and improve. Best regards, Easify Team.

Dear Giftz Unique Store Owner, We’re truly sorry to hear about your experience with Easify Product Options, especially regarding the Live Preview feature. We completely understand how important this function is for stores offering personalized products. We’ve thoroughly reviewed your experience and would like to explain what occurred, to help clear up any misunderstanding: - September 10: You contacted us about Live Preview not displaying properly. - September 11: Our team found a conflict between your theme and the app, fixed it right away, and even sent you a video showing that the Live Preview was working perfectly after the fix. - September 12: We followed up to confirm if everything was fine, but didn’t receive a response. - October 18 (5 weeks later): You reached out again, and upon checking, we found Live Preview was turned off in your setup, which caused it not to display. Even though your refund request came after our 30-day money-back period, we still agreed to proceed. However, when we verified the payment, there was no transaction from your store, which meant we couldn’t process the refund. We emailed several times to clarify and find a fair solution but didn’t receive a response. We truly value every user’s experience and always strive to provide quick, transparent support. The Live Preview feature is actively used by thousands of merchants, and we’d be happy to help you set it up again correctly if you’d like to give Easify another try. Please reach us directly via the in-app live chat anytime, our team is available 24/7 and ready to assist you immediately. Best regards, Easify Team.

Muito obrigada pela sua mensagem tão gentil! Ficamos muito felizes em saber que você teve uma ótima experiência com a Clove. Ela ficará encantada em saber que o seu suporte ajudou e tornou o seu dia mais fácil. Toda a nossa equipe agradece muito pelas suas palavras, que significam muito para nós. Na Easify, buscamos sempre garantir que cada lojista se sinta apoiado e confiante ao usar o Easify Product Options. Saber que a nossa ajuda fez diferença positiva para você é a melhor recompensa que poderíamos receber. Se precisar de ajuda novamente ou quiser compartilhar sugestões e ideias para nos ajudar a melhorar, entre em contato conosco a qualquer momento pelo chat ao vivo disponível 24 horas no aplicativo. Estamos sempre prontos para ajudar sua loja a crescer. Atenciosamente, Equipe Easify.

Dear SANFINO Store Owner, Thank you for your honest feedback. We're genuinely sorry our recent response time didn't meet your expectations, especially during this critical BFCM preparation period. We understand how important timely support is right now, and we apologize for letting you down. The high traffic we're experiencing from merchants preparing for BFCM has impacted our response speed, but we want to assure you that we're actively scaling our support team to address this. We'd truly appreciate the opportunity to provide you with the prompt, effective support you deserve. If you're willing to give us another chance, please start a new chat in the app - we'll prioritize your request and ensure you receive the quick assistance you need. We hope to have the opportunity to properly support your BFCM success. Best regards, Easify Team.

Dear Primex team, Thank you for giving Easify Product Options a try. We were very surprised to see a 1-star review so soon after installation, especially since no option set has been created in your store yet and we never had the chance to hear from you directly. We even reached out by email but haven’t received a response. We’d really like to understand what made you feel disappointed so quickly. Was there something in the setup that felt unclear? A feature you expected but didn’t find? Or an error that stopped you from continuing? Your feedback is incredibly important because it helps us improve the app for you and for all other merchants. Please know that our team provides 24/7 live chat support right inside the app. Anytime you face an issue—even in the very first steps—just send us a message and we’ll guide you through, whether it’s setting up your first options, checking theme compatibility, or resolving technical problems. We sincerely want to make things right for you. If you could give us another chance by connecting with our support team, we’ll do everything possible to turn your experience into a positive one. Best regards, Easify Team.

Dear Sawinery Store Owner, We’re truly sorry for the trouble you faced. The saving issue happened because HTML isn’t supported in the Option label field, and we completely understand how confusing and frustrating that must have been when it wasn’t made clear. That’s on us, and we’re already improving the app to prevent other merchants from running into the same problem. We also noticed that you’ve moved to a variant swatch app. Since those apps are built to style Shopify’s existing variants — while Easify Product Options is designed to add entirely new options beyond Shopify’s defaults — it seems what you needed from the start may have been different from what our app provides. We realize this mismatch created difficulties and left you disappointed, and we’re genuinely sorry for that. Even so, your feedback matters to us. It helps us make the app easier to understand and more reliable for everyone. If your store ever needs more advanced product options in the future — from text fields to add-on products and custom selectors — we’d be glad to support you personally and ensure things go smoothly. We’d also be deeply grateful if you could reconsider the one-star review. Ratings mean a lot not only to us but also to other merchants deciding whether to try the app, and your feedback has already helped us improve. Best regards, Easify Team.

Hi there, We're truly sorry to hear that your experience with Easify Product Options hasn't been helpful so far, and we appreciate you taking the time to share your feedback. We’ve already reached out to you via email but haven’t received a response yet. We’d really love the opportunity to understand what’s going wrong—whether it’s a setup issue, a performance problem, or something else entirely. If the setup feels overwhelming or the app runs slowly in the backend, just let us know—we’re more than happy to assist with full setup from A to Z. If the issue is that your product options are loading slowly on your storefront, we’ll dig in and do everything we can to optimize the speed for you. We’re here to help, and you don’t have to figure things out alone. You can reach us anytime via the in-app live chat, and we’ll respond right away. If it’s easier, we can even schedule a 1:1 onboarding call or video meeting to walk through everything together. We genuinely hope to hear back from you so we can turn things around for your store. Best regards, Easify Team.

Dear DWO Services Printing store owner, We're truly sorry for all the trouble you've experienced, we understand how frustrating this must have been, and we’ve never taken your concerns lightly. About the unexpected orders: When you enabled the Price Add-on feature, Easify Product Options generated associated products in your store to handle pricing logic. This is a common method used by many product options apps. Unfortunately, low-priced products (whether created by apps or not) can sometimes attract bot-generated spam orders — an issue that’s beyond the control of any single app. That said, we absolutely understood how serious the situation was for your store. That’s why we immediately helped you switch to our new version of the Price Add-on, which doesn’t rely on auto-generated products anymore. From what we checked, the new setup is working as expected, and we believe this is currently the most effective solution to prevent further spam orders from bots. Although this issue was outside our control, we still offered you a discount — not because we had to, but because we genuinely care. Your experience matters to us. We also followed up via email, hoping to continue supporting you, but didn’t hear back. About the charge: It was processed because the trial ended while the app remained installed. Shopify handles all billing directly, and we don’t have control over charges or cancellations. We sincerely hope for your understanding. We’re here to help, not to waste your time. If you're willing to give it one more shot, we’d love the opportunity to make things right. Just reach out via our in-app live chat anytime, and we’ll be ready. Best regards, Easify Team.