Easify Custom Product Options

I stopped using the app and uninstalled it, but I was still billed for that month. I raised a support ticket with Audrey before the billing was processed, but I was told that the charge would still go through and that I could get a refund afterward. This makes no sense to me. If the app has already been uninstalled and the billing can be canceled, why charge the customer first and then process a refund? I had the same situation with another app, and their support team simply canceled the upcoming billing internally instead of charging me and refunding it later. This billing process feels unnecessarily complicated and is a frustrating experience for customers.

If you have a simple store with a few products, perhaps this app works. But if you manage dozens of products with complex options and depend on accurate pricing, be extremely careful. We experienced constant issues combining Shopify's native options with Easify. Pricing would not display correctly, repeated patches were required, and after support began making changes, we started finding incorrect pricing and problems across other products. We have spent days troubleshooting and repairing issues and have finally given up. Something we wish we had understood beforehand: once you commit to Easify, getting out is not as simple as uninstalling the app. We are now manually rebuilding dozens of options back into Shopify. Most concerning, shortly after granting Easify's support team access to our store, an entire product page disappeared along with images from our library. We continue to discover additional missing images. We cannot confirm what caused this, but the timing is concerning enough that we have opened an investigation with Shopify to determine what happened. One final piece of advice: don't just focus on all the positive reviews. Read the negative reviews first. Look at the problems other merchants have experienced and then decide whether you are still comfortable trusting the app with your store. We wish we had paid considerably more attention to those reviews before committing. After 5 years of building our Shopify store, this has been one of the most frustrating app experiences we have had. We did request a refund for our purchase since we started to encountered major issues. We keep track of time spend correcting software issues and the hours spend on our overhead account attributed to Easify issues was at $1,473.00CAD as of today. Unfortunately, we cannot recommend Easify. If you operate a complex store, proceed with extreme caution.

First they said me to setup for Free after wasting my 4-5 Hours of setting up they end up asking Some out of the box questions like Which Product URL you need to Setup they have permission of my store and working from 4-5 Hours once they are not able to setup the things asking irrelevant Questions

SO BAD I ENDED UP MAKING MY OWN APP The app doesn't show up, so I lost money on my orders as the options needed to be add-ons. i had to honour my customers. They never compensated but fixed the problem which is whatever HOWEVER I ended my yearly plan, i paid for a full year but only used for 2 month. and i wasn't able to retrieve any of my data. I had written a help guide for my customers, which I now can't open to get the data, even tho it's my data. They give you no warning for access or that the access would end as soon as you cancel. I tried to get them to give me 1 day access or give me the data, and they have refused and want me to pay for the plan just so i can get the data, even tho i already paid for the rest of the year. I ended up building my own variant app because I don't like how their app looks and trhey refused to give me the div to custom make it myself. every lil change they have to do for how it looks. t

Hello, The app crashes every time I try to add an option. I'm paying €20 per month, but it's impossible to configure anything because of this issue. Could you please help me resolve it? Thank you. my mail : [email protected]

Does not work as advertised. Inputs do not modify the cost of an item in the cart. just get chatgpt or Claude to custom code something it takes a few hours to replace this... customer service is horrible

Same as other negative reviews, app looked good for building custom fields, didn't work. Basic personalization text as a simple as "name" was not passed on into the order details. Support quoted 24-48 hours for custom fix in my theme (normal free Shopify theme) and then didn't do anything. Ruined two real orders.

Very difficult to use, bad customer service/ no help

I don’t even use this app, yet I was charged an annual subscription fee. Please kindly process a refund as soon as possible.

The quality of customer service is very poor, especially from Clove.

There is a steep learning curve and the options are super confusing. I found Zepto a better choice.

Too difficult to install. Support is non existent

We had a very disappointing experience with Easify. We contacted support about a specific issue on our product page: the first product image does not respond properly when clicked, so customers cannot zoom from that image and have to move to the second or third image instead. To avoid any risk, we gave a very clear instruction to their team: do not make any changes on our live theme. We had duplicated the theme precisely so they could investigate and test safely on the unpublished copy. Despite this, they made changes directly to our live production theme. Worse, the original issue was still not resolved, and their intervention created a new problem on our live store: it altered the appearance and behavior of our product personalization button, which had been working correctly before. The result was a visibly degraded button design on an active product page. From a merchant perspective, this is extremely concerning. When support is given access to a store, the minimum expectation is that clear instructions are followed, especially when those instructions are about protecting the live environment. In our case, that did not happen.

Estafa. Si un option en el plan gratuito no permite cambiar el precio ponerlo en el anuncio. Desinstalar.

The app is alright and works good in preview, but it get all cramped up in my theme and doesn't work. The support and dev team don't do anything in over 24 hours on a regular workweek which is incredible slow. No customer service at all. UPDATE: The support did a temporaryfix that broke after 1 setting

Do not install or use this plugin!! This plugin intercepts customer orders, preventing customers from purchasing products. If you want a refund, it won't allow it!!!

Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user. Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.

The worst support I saw before.