Easify Custom Product Options
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Hello, The app crashes every time I try to add an option. I'm paying €20 per month, but it's impossible to configure anything because of this issue. Could you please help me resolve it? Thank you. my mail : [email protected]
Does not work as advertised. Inputs do not modify the cost of an item in the cart. just get chatgpt or Claude to custom code something it takes a few hours to replace this... customer service is horrible
Dear boss of Woodward Home, We're sorry to hear that your experience didn't meet your expectations. First of all, we'd like to sincerely thank you for using Easify Options since March and for giving our app a try during that time. After reviewing your previous conversations with our team, we understand that your concern was related to product configuration and pricing behavior for custom dimensions and glass type selections. We recognize how frustrating it can be when the cart behavior does not match your expectations, especially for products with complex pricing and configuration logic. Our team did spend considerable time investigating the issue and trying to identify the root cause based on your setup. While we regret that we weren't able to provide a solution that met your requirements, we appreciate the feedback you've shared, as it helps us continue improving both the product and our support process. We're glad you've found an alternative solution that works for your business, and we genuinely appreciate the time you've spent with Easify over the past few months. We wish you and your business continued success moving forward. Best wishes, Easify team
Same as other negative reviews, app looked good for building custom fields, didn't work. Basic personalization text as a simple as "name" was not passed on into the order details. Support quoted 24-48 hours for custom fix in my theme (normal free Shopify theme) and then didn't do anything. Ruined two real orders.
Very difficult to use, bad customer service/ no help
I don’t even use this app, yet I was charged an annual subscription fee. Please kindly process a refund as soon as possible.
The quality of customer service is very poor, especially from Clove.
There is a steep learning curve and the options are super confusing. I found Zepto a better choice.
Too difficult to install. Support is non existent
We had a very disappointing experience with Easify. We contacted support about a specific issue on our product page: the first product image does not respond properly when clicked, so customers cannot zoom from that image and have to move to the second or third image instead. To avoid any risk, we gave a very clear instruction to their team: do not make any changes on our live theme. We had duplicated the theme precisely so they could investigate and test safely on the unpublished copy. Despite this, they made changes directly to our live production theme. Worse, the original issue was still not resolved, and their intervention created a new problem on our live store: it altered the appearance and behavior of our product personalization button, which had been working correctly before. The result was a visibly degraded button design on an active product page. From a merchant perspective, this is extremely concerning. When support is given access to a store, the minimum expectation is that clear instructions are followed, especially when those instructions are about protecting the live environment. In our case, that did not happen.
Estafa. Si un option en el plan gratuito no permite cambiar el precio ponerlo en el anuncio. Desinstalar.
The app is alright and works good in preview, but it get all cramped up in my theme and doesn't work. The support and dev team don't do anything in over 24 hours on a regular workweek which is incredible slow. No customer service at all. UPDATE: The support did a temporaryfix that broke after 1 setting
Do not install or use this plugin!! This plugin intercepts customer orders, preventing customers from purchasing products. If you want a refund, it won't allow it!!!
Dear LUCKANIME LIMITED store owner, We want to fix this with you as soon as possible. In cases like this, the cause is often a conflict between Easify Product Options and the current theme, or a conflict between Easify Product Options and another app in the store. We can’t confirm the exact cause without checking your store, but once you allow us access, we can quickly pinpoint it and resolve it. We did try to reach you by email, but it looks like our messages may not have arrived (sometimes they get filtered or blocked). Please message us in the in-app live chat so we can start investigating right away. If you prefer the fastest support, we can also call you and troubleshoot together step by step. Just share your phone number and a suitable time, and we will contact you right away. Refunds are not something you need to worry about. We have a 30-day money-back guarantee, and if this issue is confirmed to be caused by Easify Product Options and it affected your store, we will take responsibility and work with you on a fair solution even if it’s past 30 days. Please give Easify Product Options a chance to make this right. We will stay with you until your store is stable again. Best regards, Easify Team.
Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user. Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.
The worst support I saw before.
Terrible customer service. They messed up my website's code and washed their hands of it, blaming an external app, even though I sent evidence that the problem was with Easify Option. They told me they would help me within 48 hours, which is terrible for any business. I definitely don't recommend them.
I don’t understand how this app got its rating. Since day one of using it, I’ve run into all kinds of bugs, and it has already cost me **hundreds of dollars**. Even now, the bugs are still happening. There’s one issue that has been “in progress” for **at least four days** and still hasn’t been fixed. Their support is a complete waste of time. If you’re thinking about trying this app, my advice is: **don’t waste your time.**
Does not work for basic color switch scenario. Support unable to help and just provide links to demo tutorial which are useless.
Mari, TY for fixing. Happy to give feedback any other time, however this was the first time we used your app, and it failed first time. Hopefully we have better results if we move fwd. Many Thanks Kind Regards Soccerchili.com Customer Service Soccerchili.com Telephone: 952.926.2550
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