Easify Custom Product Options

Dear KI Home Store Owner, Your review about lost customizations immediately got our full attention. We know that when this feature fails, it is more than just a technical issue. It affects the trust your customers place in your store, and we take that very seriously. We are truly sorry for the frustration and extra work this caused as you had to manually track down orders. You deserved a smoother experience, and we are committed to making it right. However, our support team hasn’t received any contact from your store during the time this issue occurred. This matters because, without real-time reports, we cannot see what happened on your end or fix it before it impacts your business. Since Easify Product Options worked for your store for months, something likely changed in your setup. Here are the most common causes we’ve seen in similar cases: - Theme change: After switching to a new theme, the app needs to be reactivated for that theme to function properly. - New app installation: Some apps can conflict with Easify by modifying shared scripts or elements. - Checkout customization: Custom code or checkout setting changes can sometimes interrupt how product options transfer to the cart. - Or a potential issue within our app that appeared under a specific condition in your store, which we can only verify by reviewing your setup. We’d really appreciate your help in finding the exact cause. Please contact us via our 24/7 In-app Live Chat. We will: - Immediately review your store’s setup to identify the root cause. - Fix it right away if it’s related to Easify Product Options. - Offer compensation if the issue was caused by our app. We never want any merchant to face this kind of problem. The only reason we couldn’t help sooner is that we weren’t aware of it. Please give us the opportunity to investigate and make things right for you. Sincerely, Easify Team.

Dear Lamb’s Love Store Owner, We’re truly sorry for the frustration you experienced with Easify Product Options, and we completely understand why this situation upset you. When your product options didn’t appear correctly after installation, our technical team discovered that your theme doesn’t support app blocks, a feature that is often supported by most Shopify themes. Without this support, the options were displayed in a disorganized way that could confuse shoppers. To prevent your live store from showing that layout issue, our specialist manually added a small code snippet so your options would display properly. This change was only to help your product options appear as intended. It doesn’t affect any other part of your store and can be safely removed anytime. That said, we made a clear mistake by not informing you before applying the fix. Even though our goal was to protect your storefront, we should have communicated and asked for your approval first. You were absolutely right to expect that level of transparency, and we take full responsibility for missing that step. We’ve already addressed this internally to ensure every similar situation in the future gets your explicit confirmation before any edits are made. Regarding being asked several times to leave a review, that was another oversight on our part. You were supported by multiple specialists, and each of them reached out without realizing others had already done so. We sincerely apologize for the repeated requests and have improved our process to prevent that from happening again. We’d be grateful for another chance to make things right, to review your setup, remove any unwanted edits, and ensure your product options display exactly as you want them to. Thank you again for giving Easify Product Options a try and for helping us learn and improve. Best regards, Easify Team.

Dear Giftz Unique Store Owner, We’re truly sorry to hear about your experience with Easify Product Options, especially regarding the Live Preview feature. We completely understand how important this function is for stores offering personalized products. We’ve thoroughly reviewed your experience and would like to explain what occurred, to help clear up any misunderstanding: - September 10: You contacted us about Live Preview not displaying properly. - September 11: Our team found a conflict between your theme and the app, fixed it right away, and even sent you a video showing that the Live Preview was working perfectly after the fix. - September 12: We followed up to confirm if everything was fine, but didn’t receive a response. - October 18 (5 weeks later): You reached out again, and upon checking, we found Live Preview was turned off in your setup, which caused it not to display. Even though your refund request came after our 30-day money-back period, we still agreed to proceed. However, when we verified the payment, there was no transaction from your store, which meant we couldn’t process the refund. We emailed several times to clarify and find a fair solution but didn’t receive a response. We truly value every user’s experience and always strive to provide quick, transparent support. The Live Preview feature is actively used by thousands of merchants, and we’d be happy to help you set it up again correctly if you’d like to give Easify another try. Please reach us directly via the in-app live chat anytime, our team is available 24/7 and ready to assist you immediately. Best regards, Easify Team.

Muito obrigada pela sua mensagem tão gentil! Ficamos muito felizes em saber que você teve uma ótima experiência com a Clove. Ela ficará encantada em saber que o seu suporte ajudou e tornou o seu dia mais fácil. Toda a nossa equipe agradece muito pelas suas palavras, que significam muito para nós. Na Easify, buscamos sempre garantir que cada lojista se sinta apoiado e confiante ao usar o Easify Product Options. Saber que a nossa ajuda fez diferença positiva para você é a melhor recompensa que poderíamos receber. Se precisar de ajuda novamente ou quiser compartilhar sugestões e ideias para nos ajudar a melhorar, entre em contato conosco a qualquer momento pelo chat ao vivo disponível 24 horas no aplicativo. Estamos sempre prontos para ajudar sua loja a crescer. Atenciosamente, Equipe Easify.

Dear SANFINO Store Owner, Thank you for your honest feedback. We're genuinely sorry our recent response time didn't meet your expectations, especially during this critical BFCM preparation period. We understand how important timely support is right now, and we apologize for letting you down. The high traffic we're experiencing from merchants preparing for BFCM has impacted our response speed, but we want to assure you that we're actively scaling our support team to address this. We'd truly appreciate the opportunity to provide you with the prompt, effective support you deserve. If you're willing to give us another chance, please start a new chat in the app - we'll prioritize your request and ensure you receive the quick assistance you need. We hope to have the opportunity to properly support your BFCM success. Best regards, Easify Team.

Dear Primex team, Thank you for giving Easify Product Options a try. We were very surprised to see a 1-star review so soon after installation, especially since no option set has been created in your store yet and we never had the chance to hear from you directly. We even reached out by email but haven’t received a response. We’d really like to understand what made you feel disappointed so quickly. Was there something in the setup that felt unclear? A feature you expected but didn’t find? Or an error that stopped you from continuing? Your feedback is incredibly important because it helps us improve the app for you and for all other merchants. Please know that our team provides 24/7 live chat support right inside the app. Anytime you face an issue—even in the very first steps—just send us a message and we’ll guide you through, whether it’s setting up your first options, checking theme compatibility, or resolving technical problems. We sincerely want to make things right for you. If you could give us another chance by connecting with our support team, we’ll do everything possible to turn your experience into a positive one. Best regards, Easify Team.

Dear Sawinery Store Owner, We’re truly sorry for the trouble you faced. The saving issue happened because HTML isn’t supported in the Option label field, and we completely understand how confusing and frustrating that must have been when it wasn’t made clear. That’s on us, and we’re already improving the app to prevent other merchants from running into the same problem. We also noticed that you’ve moved to a variant swatch app. Since those apps are built to style Shopify’s existing variants — while Easify Product Options is designed to add entirely new options beyond Shopify’s defaults — it seems what you needed from the start may have been different from what our app provides. We realize this mismatch created difficulties and left you disappointed, and we’re genuinely sorry for that. Even so, your feedback matters to us. It helps us make the app easier to understand and more reliable for everyone. If your store ever needs more advanced product options in the future — from text fields to add-on products and custom selectors — we’d be glad to support you personally and ensure things go smoothly. We’d also be deeply grateful if you could reconsider the one-star review. Ratings mean a lot not only to us but also to other merchants deciding whether to try the app, and your feedback has already helped us improve. Best regards, Easify Team.

Hi there, We're truly sorry to hear that your experience with Easify Product Options hasn't been helpful so far, and we appreciate you taking the time to share your feedback. We’ve already reached out to you via email but haven’t received a response yet. We’d really love the opportunity to understand what’s going wrong—whether it’s a setup issue, a performance problem, or something else entirely. If the setup feels overwhelming or the app runs slowly in the backend, just let us know—we’re more than happy to assist with full setup from A to Z. If the issue is that your product options are loading slowly on your storefront, we’ll dig in and do everything we can to optimize the speed for you. We’re here to help, and you don’t have to figure things out alone. You can reach us anytime via the in-app live chat, and we’ll respond right away. If it’s easier, we can even schedule a 1:1 onboarding call or video meeting to walk through everything together. We genuinely hope to hear back from you so we can turn things around for your store. Best regards, Easify Team.

Dear DWO Services Printing store owner, We're truly sorry for all the trouble you've experienced, we understand how frustrating this must have been, and we’ve never taken your concerns lightly. About the unexpected orders: When you enabled the Price Add-on feature, Easify Product Options generated associated products in your store to handle pricing logic. This is a common method used by many product options apps. Unfortunately, low-priced products (whether created by apps or not) can sometimes attract bot-generated spam orders — an issue that’s beyond the control of any single app. That said, we absolutely understood how serious the situation was for your store. That’s why we immediately helped you switch to our new version of the Price Add-on, which doesn’t rely on auto-generated products anymore. From what we checked, the new setup is working as expected, and we believe this is currently the most effective solution to prevent further spam orders from bots. Although this issue was outside our control, we still offered you a discount — not because we had to, but because we genuinely care. Your experience matters to us. We also followed up via email, hoping to continue supporting you, but didn’t hear back. About the charge: It was processed because the trial ended while the app remained installed. Shopify handles all billing directly, and we don’t have control over charges or cancellations. We sincerely hope for your understanding. We’re here to help, not to waste your time. If you're willing to give it one more shot, we’d love the opportunity to make things right. Just reach out via our in-app live chat anytime, and we’ll be ready. Best regards, Easify Team.

Hi Joe & Oli Store, We're truly sorry to hear about the frustration, and we completely understand how concerning unexpected charges can be. To clarify, all app charges on Shopify are handled directly by Shopify’s billing system. As app developers, we don’t have access to charge or refund merchants directly. If the free trial has ended and the app is then uninstalled or unsubscribed, Shopify may still apply the charge for the full billing cycle. You can find more details about how this works in Shopify’s official billing guide at: https://shopify.dev/docs/apps/launch/billing/subscription-billing. That said, we want to assure you that Easify Product Options offers a special refund policy within 30 days from installation for merchants who no longer wish to use the app. You’re definitely eligible, simply contact us via our 24/7 in-app live chat and we’ll gladly assist you with the refund. We’ve also reached out via email but haven’t received a response yet. We’d really appreciate the opportunity to connect and resolve this for you, we’re here to help and would love to make things right. Best regards, Easify Team.

Dear Coco Leni Store Owner, Thank you for using Easify Product Options and for giving us the opportunity to support your store. We know things didn’t start off perfectly, and we truly appreciate your patience as we worked through the issues together. Since then, our team has done everything we can to help resolve each problem you encountered, and we’ve been here for every follow-up request you made, always happy to assist. If there’s anything else you need, now or in the future, just let us know, we’re always ready to help, instantly. If your experience with the app has improved, we’d be incredibly grateful if you’d consider updating your review. It would not only mean a lot to our team, but also help other merchants see the kind of ongoing support and care they can expect from us. Thanks again for being with us. We're here whenever you need. Warm regards, Easify Team.

Dear Healthy Homes Atlanta, We’re heartbroken to read your 1-star review and learn about the struggles you’ve faced with our Easify Product Options app. Your frustration is completely understandable, and we’re so sorry for the time and effort you’ve lost due to these issues. This isn’t the experience we want for you, and we’re genuinely committed to making things right. Our team reached out earlier to offer assistance, but we haven’t had the chance to connect with you yet. We’re reaching out again because we truly believe we can turn this around for you. To ensure you get the seamless experience you deserve, we’d love to personally set up all your option sets and troubleshoot any delays or glitches you’ve encountered. Your time is precious, and we want to take the burden off your shoulders completely. Please give us the opportunity to make this right, and we’ll prioritize getting everything sorted for you. We’re here, ready to go the extra mile to restore your confidence in Easify and ensure it works perfectly for your needs. With sincere apologies and a commitment to helping, The Easify Team.

Dear Petsonalise Store Owner, We're truly sorry that the issue with the price display caused trouble for your store. We understand how important it is for everything to work smoothly, especially when it comes to something as critical as pricing. As soon as we saw your feedback, we reached out to you directly and did our best to resolve the issue as quickly as possible. Our team always takes feedback seriously, and your situation was no exception. We're grateful you gave us the chance to step in and help. We hope that things are now working well on your end, and if there’s anything else you need, even small adjustments or questions, we’re just a message away. If you feel that your experience with the app and our support has changed for the better, we’d deeply appreciate it if you would consider updating your review. Reviews can be a powerful way to help other merchants discover tools they can trust, and hearing that we were able to make things right would truly mean a lot to our team. Thank you again for giving Easify Product Options a try, and for the opportunity to support you. Best regards, Easify Team.

We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been. Our team genuinely wants to make things right and has already reached out to you via email with a proposed solution, we’re just waiting for your go-ahead so we can assist as soon as possible. We’d also like to clarify a common misunderstanding: app charges are processed directly by Shopify, not by us. While we don’t have control over billing, we’ve explained everything in more detail in our email and are more than willing to support you in resolving the issue. Your feedback is incredibly important to us, and we’d truly appreciate the chance to turn this around for you. Please feel free to reply to our email whenever you're ready, we’re here and happy to help in any way we can. Best regards, Easify Team.

Thank you so much for taking the time to share your experience! We're really happy to hear that Easify Product Options provided the solution you were looking for. We’ve put a lot of thought into making the app flexible yet easy to use, so it’s great to know the conditional logic and variant integration worked seamlessly for you. We’re also glad Anne was able to assist you quickly with your setup. She’s dedicated to making sure our users get the support they need without any hassle, and your kind words will definitely make her day. If you ever have more questions, need assistance, or even have ideas for new features, don’t hesitate to reach out. We’re always here to help and love hearing from users like you. Thanks again for choosing Easify! Best regards, Easify Team.

Hi Csinosan Store Owner, Thank you for sharing your feedback with us. We’re truly sorry to hear that you did not have a positive experience with our app’s UI and the order export feature. Our support team did attempt to reach out to you personally to help resolve any issues, but we did not receive a reply. In case our message didn’t reach you, we want to clarify a few points: 1. Why order export with options is limited to our paid plan: Shopify, by default, doesn’t allow third-party apps to include custom option details in the standard order export. To get around this limitation, we had to develop our own specialized order export function so you can access complete custom option information, something default Shopify export would otherwise leave out. Although it may seem simple, it does require significant development and ongoing maintenance to work seamlessly. Many similar product options apps don’t offer this feature at all and often suggest using a separate specialized order export app, which can also incur additional costs. With Easify, you can get both product options and an order export feature in a single solution, which can be more convenient and help avoid potential app conflicts. 2. More value in our paid plans: Beyond the order export functionality, our paid plans unlock a range of valuable features designed to enhance your store’s performance. For instance, our new Premium plan introduces an advanced Product Personalizer, offering live previews of selected options directly on product images. This feature helps customers visualize their choices, improves user experience, and can boost conversion rates significantly. Given the products in your store, this functionality could be extremely beneficial. We hope you’ll reconsider giving Easify a chance in the future. If you decide to return or if there’s any other issue you’d like us to address, please don’t hesitate to get in touch. We’d love the opportunity to assist you and provide the best experience possible. We truly appreciate your feedback and stand ready to help if you choose to work with us again. Best regards, Easify Team.