AI ‑ Easy Ads for Facebook Ads

Hi Justglambeauty, This is Maria from the Easy Ads for Facebook Ads app. As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you. We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor. Please check your email inbox to learn more from the Shopify representative working on fixing this issue. Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue. Best, Maria

Hi GOGIRGIT, Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback. Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you. Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account. Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read. Please don't hesitate to reach out to us via the in-app chat or via our email address [email protected]. Kind Regards, Maria