All reviews

Rating Breakdown

  • 5
    87% (68 ratings)
  • 4
    3% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    9% (7 ratings)
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5 / 5 Share

Feb. 1, 2021

This is a really good app. Excellent customer service Save me the time and money to get abroad number Excellent!

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the review🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

Jan. 31, 2021

This is an interesting app. I like it. They provide excellent customer service, too. There is also this guy, Vladimir, who is very knowledgeable. He can help you setting up the app if in need. Great customer service. Thank you.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5 stars review. Our team always here to help you.

5 / 5 Share

Jan. 17, 2021

I've only started using the app. But still, great support and very quick response. Thank you for your help.

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the review🙏 Our support team is always here to help you 24/7 with any questions😎

5 / 5 Share

Jan. 14, 2021

Anton with Support was very helpful and efficient. My questions were answered in a very timely manner.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review🙏 Our support team is always here to help you 24/7 with any questions😎

1 / 5 Share

Dec. 12, 2020

Never even used the app, but was charged two fees. My store was shut down completely as a result, not a great way to build a business relationship.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi! Thank you for the review. Our service offers the option to buy a business phone number & build a call center. When you buy a phone number it's stated very clearly that the phone number you purchase costs $2/month to sustain. We understand there was a misunderstanding regarding pricing, and tried reaching out to you through a few different channels to offer a refund so that you don’t end up paying for something you didn’t use. Please get back to me so we can solve this for you :) Eric | The EasyCall Team

5 / 5 Share

Dec. 2, 2020

Great Support team, up bright and early in the morning! All your help is much appreciated. Fairly priced too

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review🙏 Our support team is always here to help you 24/7 with any questions😎

5 / 5 Share

Dec. 2, 2020

This app is the thing! Improved my customer service team performance dramatically which effected my return customer rate and customer satisfaction. Cant wait for the SMS feature and gorgias intergration to come in this month.

Using app

Over 1 year

Total reviews

20

Average rating

3.1

Developer Reply

Thank you very much for your feedback🙏 We will try to add SMS as soon as possible💐

5 / 5 Share

Dec. 1, 2020

This app has great support team that help you troubleshoot throughout any issue. Their response is quick and efficient, the app itself is easy to use and navigate, definitely recommend using this app! Thank you Konstantin for your great help, truly appreciate it :)

Store

Warllow

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review !) Our support team is always ready to help :)

5 / 5 Share

Nov. 29, 2020

Very easy to set the number without any hassle, cheap and easy plans for those who are just starting out their venture. And an amazing support team! After doing my thorough research I opted for EasyCall because its the best calling app out there!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive review! We're trying to make this app as affordable as possible :)

5 / 5 Share

Nov. 26, 2020

Simple and quick way to buy a business phone number to your business with voicemail, call recordings, availability hours etc... Very easy to use.

Store

ZooSurf

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5 stars review!)

5 / 5 Share

Sept. 11, 2020

This app is fantastic. It allows me to keep my information private and lets me keep in contact with my customers all at the same time. Thanks alot!

Store

Peggy

Using app

4 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for the review! we're doing our best to make it easy for you to communicate with your customers :)

5 / 5 Share

Aug. 9, 2020

I wrote this app a negative review at first because I called them several times and they didn't pick up. After Writing the review I received a very kind email from the CEO with full explanation why they could not pick up (it was the time zone difference). He also answered all of my questions very kindly and it made me feel indebted to fix my review. Thanks for your kindness and the service you provide for everyone.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your honest review! First of all, I apologize for the experience you've had with our app so far. Our company is based in Israel, when you called it was the middle of the night here, and we only provide chat support during that time. We're always here to answer all of your questions, just not always over the phone ;) As for the additional charges, charges are based on usage (call minutes), and since charges change each month, Shopify require us to list the highest charge we may charge each month. Of course, we WILL NOT charge this amount every month, we'll just charge based on the calls you've had. About the emails you say you sent, can you please let me know what address you used? I can't find you in our system. I also tried calling you and reaching out via email and phone but didn't get any response, would you please get back to me so we can resolve whatever issue you have? Thank you for your time and for giving us a chance, Eric | EasyCall CEO

5 / 5 Share

July 30, 2020

really good app for my shopify store becuse if someone is on your store and need help they can hit the call us button and chat with your support team

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

July 13, 2020

I had such a silly question - and they took the time to respond quickly and patiently and help me understand how to use this app. Easiest user interface and the most amazing customer service = perfect for any business owner. Thank you so much :)

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

July 8, 2020

Easy to use, looks great, and the customer service is outstanding. I missed a small detail (hey, it was getting late) and support was very quick and helpful.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Haha thank you so much for the feedback! We're always here to help if you need any help!

5 / 5 Share

July 7, 2020

Awesome Customer Service! The reply in the chat was immediately and super helpful. I had my app working in no time.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

June 24, 2020

Very fast response from help service and they find solution fast, I recommend this application if you want to have a store that is more trustable by showing a phone number that customers can call. this is very useful

Store

Twixfit

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

June 15, 2020

Awsome APP!! I LOVE IT FIRST TIME TO SEE THIS KIND OF APP IN MY ENTIRE LIFE AND FOR ME I LOVE I LOVE I LOVE I LOVE I LOVE I LOVE IT

Store

Buynaph

Using app

4 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for your feedback 🙏

5 / 5 Share

June 5, 2020

Good app. Allows to have phone customer support without all the hasstle. easy set up and good help from customer service.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

5 / 5 Share

May 26, 2020

So far the App has been a great addition to the store. Being new to Shopify and adding apps to the webpage, these guys did a great job and provided a quick response. Konstantin walked me through step by step to help navigate the setup and made sure I had everything set up correctly before signing off.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎