EasyCall ‑ Phone Number & Call
EasyCall - A Powerful Web Call Center For Shopify Stores.
Rating
3.6
feedback
78
chart
#12,025
All reviews
Rating Breakdown
Feb. 1, 2021
This is a really good app. Excellent customer service Save me the time and money to get abroad number Excellent!
Thank you for the review🙏 Our support team is always here to help you 24/7😎
Jan. 31, 2021
This is an interesting app. I like it. They provide excellent customer service, too. There is also this guy, Vladimir, who is very knowledgeable. He can help you setting up the app if in need. Great customer service. Thank you.
Thank you so much for your 5 stars review. Our team always here to help you.
Jan. 17, 2021
I've only started using the app. But still, great support and very quick response. Thank you for your help.
Thank you for the review🙏 Our support team is always here to help you 24/7 with any questions😎
Jan. 14, 2021
Anton with Support was very helpful and efficient. My questions were answered in a very timely manner.
Thank you for the review🙏 Our support team is always here to help you 24/7 with any questions😎
Dec. 12, 2020
Never even used the app, but was charged two fees. My store was shut down completely as a result, not a great way to build a business relationship.
Hi! Thank you for the review. Our service offers the option to buy a business phone number & build a call center. When you buy a phone number it's stated very clearly that the phone number you purchase costs $2/month to sustain. We understand there was a misunderstanding regarding pricing, and tried reaching out to you through a few different channels to offer a refund so that you don’t end up paying for something you didn’t use. Please get back to me so we can solve this for you :) Eric | The EasyCall Team
Dec. 2, 2020
Great Support team, up bright and early in the morning! All your help is much appreciated. Fairly priced too
Thank you for the review🙏 Our support team is always here to help you 24/7 with any questions😎
Dec. 2, 2020
This app is the thing! Improved my customer service team performance dramatically which effected my return customer rate and customer satisfaction. Cant wait for the SMS feature and gorgias intergration to come in this month.
Thank you very much for your feedback🙏 We will try to add SMS as soon as possible💐
Dec. 1, 2020
This app has great support team that help you troubleshoot throughout any issue. Their response is quick and efficient, the app itself is easy to use and navigate, definitely recommend using this app! Thank you Konstantin for your great help, truly appreciate it :)
Thank you for your review !) Our support team is always ready to help :)
Nov. 29, 2020
Very easy to set the number without any hassle, cheap and easy plans for those who are just starting out their venture. And an amazing support team! After doing my thorough research I opted for EasyCall because its the best calling app out there!
Thank you for your positive review! We're trying to make this app as affordable as possible :)
Nov. 26, 2020
Simple and quick way to buy a business phone number to your business with voicemail, call recordings, availability hours etc... Very easy to use.
Thank you for your 5 stars review!)
Sept. 11, 2020
This app is fantastic. It allows me to keep my information private and lets me keep in contact with my customers all at the same time. Thanks alot!
Thank you so much for the review! we're doing our best to make it easy for you to communicate with your customers :)
Aug. 9, 2020
I wrote this app a negative review at first because I called them several times and they didn't pick up. After Writing the review I received a very kind email from the CEO with full explanation why they could not pick up (it was the time zone difference). He also answered all of my questions very kindly and it made me feel indebted to fix my review. Thanks for your kindness and the service you provide for everyone.
Thank you for your honest review! First of all, I apologize for the experience you've had with our app so far. Our company is based in Israel, when you called it was the middle of the night here, and we only provide chat support during that time. We're always here to answer all of your questions, just not always over the phone ;) As for the additional charges, charges are based on usage (call minutes), and since charges change each month, Shopify require us to list the highest charge we may charge each month. Of course, we WILL NOT charge this amount every month, we'll just charge based on the calls you've had. About the emails you say you sent, can you please let me know what address you used? I can't find you in our system. I also tried calling you and reaching out via email and phone but didn't get any response, would you please get back to me so we can resolve whatever issue you have? Thank you for your time and for giving us a chance, Eric | EasyCall CEO
July 30, 2020
really good app for my shopify store becuse if someone is on your store and need help they can hit the call us button and chat with your support team
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
July 13, 2020
I had such a silly question - and they took the time to respond quickly and patiently and help me understand how to use this app. Easiest user interface and the most amazing customer service = perfect for any business owner. Thank you so much :)
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
July 8, 2020
Easy to use, looks great, and the customer service is outstanding. I missed a small detail (hey, it was getting late) and support was very quick and helpful.
Haha thank you so much for the feedback! We're always here to help if you need any help!
July 7, 2020
Awesome Customer Service! The reply in the chat was immediately and super helpful. I had my app working in no time.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
June 24, 2020
Very fast response from help service and they find solution fast, I recommend this application if you want to have a store that is more trustable by showing a phone number that customers can call. this is very useful
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
June 15, 2020
Awsome APP!! I LOVE IT FIRST TIME TO SEE THIS KIND OF APP IN MY ENTIRE LIFE AND FOR ME I LOVE I LOVE I LOVE I LOVE I LOVE I LOVE IT
Thank you for your feedback 🙏
June 5, 2020
Good app. Allows to have phone customer support without all the hasstle. easy set up and good help from customer service.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎
May 26, 2020
So far the App has been a great addition to the store. Being new to Shopify and adding apps to the webpage, these guys did a great job and provided a quick response. Konstantin walked me through step by step to help navigate the setup and made sure I had everything set up correctly before signing off.
Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎