All reviews

Rating Breakdown

  • 5
    79% (340 ratings)
  • 4
    5% (21 ratings)
  • 3
    3% (12 ratings)
  • 2
    2% (7 ratings)
  • 1
    11% (49 ratings)
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5 / 5 Share

Aug. 6, 2024

Easyship's customer service Shadab is GREAT! Resolves problem promptly and swiftly even via emails!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

We've been using Easyship for 10 years. We highly recommend it to any business looking to reach customers worldwide cost-effectively. The platform continuously improves in terms of UI, features, and solutions that bring you closer to your customers. After so many years, we are still impressed to be able to ship worldwide from multiple warehouses anywhere we are, with a simple click of a button. The effort to deliver your creation to the final customer is definitely underrated. Easyship is a bold statement, but they keep their word.

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

I've been using Easyship as my Shopify shipping partner for several months now. I have never had any problems, all the rates are clear, no hidden costs and the shipping costs are very affordable thanks to USPS. Easyship has been proving to be a very reliable partner in every way for more than a year now.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for the review! It's great to hear that you're getting the best out of our rates! Easyship

5 / 5 Share

Oct. 14, 2023

Love it!

Using app

1 minute

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear it! Easyship

5 / 5 Share

Aug. 13, 2023

Excellent App!! Great Service!! Very happy that we chose Easyship! We had a challenge with the pickup, which was resolved by the team members very promptly!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Great to hear you're enjoying using Easyship, our support team are always on hand to help! Easyship

5 / 5 Share

July 25, 2023

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs. One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, thank you so much for your feedback! We're always delighted to hear about a true success story and we're thrilled to be a part of your journey. All the best, Easyship

5 / 5 Share

July 17, 2023

I've been using Easyship for approximately 5 years to send parcels to the US and other international destinations in partnership with a third party broker that carries parcels from Canada to the US for deposit with USPS, UPS, etc. A great deal has improved over the years, but even from the start, Easyship offered the most accurate volumetric rate based system that helped us save so much time by not needing to manually enter the weight or dimensions of every single parcel. With respect to more recent changes, Easyship now has its own in-house insurance system which is easier and faster to use than anything that preceeded it. I'm very happy with Easyship and forsee using it for years to come. One last thought: i'm hearing impaired and am grateful for the ability to seek support via email instead of being forced into phone calls.

Using app

About 5 years

Total reviews

12

Average rating

4.4

Developer Reply

Thanks for taking the time to provide your feedback, it really means a lot to us. It's great to hear that you're getting the most out of Easyship!

5 / 5 Share

July 7, 2023

Sahana is amazing, very professional and easy to deal with. App is easy to use and has been trouble-free since we signed up a year ago.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we think Sahana is great too!

5 / 5 Share

June 28, 2023

We transitioned to Easyship from Shipstation and it's made shipping so much easier for our warehouse staff. The setup was very simple and interface is very easy to navigate. The one problem we had was you had to create a shipping rule literally for every thing whereas Easyship natively handles most of the heavy lifting for you with it's rate shopping to easily help find the cheapest shipping option as well as the ideal package size (previously in Shipstation we had to create 10+ shipping rules to get this to run anywhere close to Easyship's automation). We also thoroughly enjoy having the live chat customer service if there's any challenges along the way as well as our customer service manager, Conor, has been invaluable in helping us overcome a couple small challenges in the set up process. Conor was extremely quick to reply with any of our email inquiries and helped us bring a resolution quickly from the Easyship team. We give them 5 stars all the way for living up to their name, Easyship, as it's saved so many headaches for our shipping team to get our shipments out quickly and easily.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to share this feedback, we're really happy you're enjoying using Easyship and that you're having a great experience with Conor!

5 / 5 Share

May 30, 2023

Love everything about Easyship!! Makes my day al lot easier to print and just get through or collabs very fast. Customer service is always there a click away. Totally recommend!!!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review, it's great to hear you're getting the best out of the app! All the best, Easyship

5 / 5 Share

April 19, 2023

Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Great to hear you're enjoying Easyship!

5 / 5 Share

March 29, 2023

Very good customer support and linkage to the store. Makes things much easier from a fulfillment perspective. Links well with the specific 3PL we are using.

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review! Glad to hear you're enjoying using our app :) All the best, Easyship

5 / 5 Share

March 16, 2023

We have been using Easyship over a year. It has been helpful for us and easy to use. Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could. In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the feedback! It's great that you've had a good experience with our customer support team. We understand there's always room for improvement and we will continue to strive to be the best shipping app out there. All the best, Easyship

5 / 5 Share

March 10, 2023

Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!

Store

WooLash

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the feedback! It's great to hear you've had such a good experience with our customer support team. We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming! All the best, Easyship

5 / 5 Share

March 9, 2023

We have been using Easyship to handle store orders for a while now. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! It's great to hear you're happy with our service from Conor in particular. All the best, Easyship

5 / 5 Share

March 7, 2023

While the app isn't without it's issues, it has been very good for us. It has all the features we need plus some since we ship so many varying sized products. Their customer support has always been solid as well. All in all, very little complain about especially considering how necessary this app has been for our business.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your feedback! Glad to hear you're happy with our support, and while we understand that we're not perfect, we're doing everything in our power to make sure that one day we will be! All the best, Easyship

5 / 5 Share

Feb. 14, 2023

Easyship is a great addition to our shipping solutions. We receive timely responses, and their team is a pleasure to work with. Their dashboard is straight forward, useful and it gives you access to automations, configurations, and metric analysis. All very helpful tools to have on the back-end of an e commerce site. Truly recommend!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2023

I'm happy so far. I used Easyship app for transition from crowdfunding to ecommerce. I guess shipping process is challenging for small start up teams by default (you are not likely to have dedicated person who knows all ins and outs) so EasyShip was great option for me. Thank you for support.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're glad we were able to help you get set up and move successfully to e-commerce, the sky is the limit from here! Kind regards, Easyship

5 / 5 Share

Sept. 22, 2022

As a small business trying to expand globally, Easyship has been amazing at making international shipping headache-free. The personalised support we have gotten our account manager Krish has really simplified and enhanced our experience. We will definitely continue to use Easyship's services for years to come!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

EasyShip have been a fantastic partner for our brand. As a small startup, we had numerous areas we have to cover, many which were outside our wheelhouse. We found EasyShip and they helped us incorporate our fulfillment and order processing flow with ease. They offer great customer service and support, going above and beyond to help us get up to speed and ensure our logistics were covered. Thanks EasyShip!

Using app

Over 1 year

Total reviews

1

Average rating

5.0