All reviews

Rating Breakdown

  • 5
    72% (241 ratings)
  • 4
    6% (20 ratings)
  • 3
    4% (12 ratings)
  • 2
    2% (7 ratings)
  • 1
    16% (53 ratings)

Reviews with Text

  • 95% (315)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 10, 2025

Compliement to Sruthi, I just wanted to take a moment to thank you for your prompt response and the efficient support you provided in resolving my issue. Your professionalism and quick action made the process smooth and stress-free, and I truly appreciate your dedication to helping customers. It’s always a pleasure working with someone as responsive and reliable as you. Thank you again for your excellent assistance!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Easy to manage and wide selection of courier with competitive pricing. Great customer support.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Everything was perfect!

Using app

About 2 hours

Total reviews

12

Average rating

5.0

5 / 5 Share

Nov. 3, 2024

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

While the platform can be challenging to use at times, the support makes up for it. They are very willing to help with various shipping challenges and also give support when shipping to a new location.

Using app

9 months

Total reviews

8

Average rating

4.5

5 / 5 Share

Oct. 22, 2024

Great Support

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 28, 2024

Although there was a slight hiccup in the beginning, it was soon resolved. Credit to Lauretta for her assistance. Would continue to use this service.

Store

REVAGI

Using app

26 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion. Our Support Team have contacted you via email to investigate this matter as a priority. Please contact our team if you have any questions in the meantime.

5 / 5 Share

Oct. 18, 2024

I am highly impressed with the responsiveness of easyship customer service. They are very friendly and helpful when we need them. Our customers are also very happy with our shipping results so far!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international. Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth of packages a year.) None of my customers say that there are additional brokerage fees yet. The userface is really easy to use. You can do bulk edits very easily. You can merge same destination shipments (shopify does not let you do that, you need an app). There is a feature that lets you automatically add insurance. You can create a manifest. You can track the packages easily and ask for a refund for the label and insurance claims, and when you process the labels the custom forms populate with the shipping labels. On my computer the software lags extensively, and there are printer issues that emerged, as in the software would not populate shipping labels and if it did it would not be formatted correctly. I was told to use a different browser and that did fix the printer issue. Dhl is much cheaper on shopify, sometimes as much as $20 and shopify offers free DHL pickup with the purchase of the label. The really cool feature is what your customers see at checkout. They will see 3 options, cheap, middle, and quickest/most expensive. Then, your international customers will also see what they will pay in taxes and duties. That feature was on my site for the first 2 years. Then, it wasnt. I contacted easyship and they said it was shopify, I contacted shopify and they said it was easyship. I was on a grandfathered plan for both of them and after the hassle and 2 years, i decided to upgrade both plans and that still did not solve it. The onboarding process was great. Mine was years ago so not sure how it is now. This is a great software, there are issues and sometimes they are fixed and sometimes they are not. But compared to other shipping software this is really great.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2024

Daniel was great! I accidentally disconnected us when I refreshed the page. Thank you for your help Daniel. Easy Ship support is always so great!

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 22, 2024

very efficient to connect my website with easyship.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2024

The platform is simple and easy to use. And the rates are better than any other option I've found online - and I did A LOT of research. Extremely beneficial for Australian business with needs to ship to and from the US.

Using app

6 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Great experience solving an edge case with Emily and the tech support team. They went above and beyond to figure out what was my problem and solving it within a day. Having been using easyship for almost a year now and really loving the platform and service.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

July 23, 2024

Easyship is a great App with excellent customer service. Definitely the best shipping app on Shopify.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

Very happy with Easyship. A brilliant company to use for shipping parcels in the UK or internationally. Fab customer service from Abhijith Mohan, Easyship Customer Support, helped sort out a small discrepancy and didn't give up pursuing a small refund on our behalf. Thank you

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 28, 2024

Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 28, 2024

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2024

Easy and effective always

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2024

I quite like it. Much better experience than buying labels directly from UPS etc... There is one thing I would really appreciate if you improved it: It would be great if the customs declaration could be made more 'versatile'. It seems there is no way to enter "Gift" or any other type of shipment. It is always 'Merchandise'. Also the Item description is way too short. for example, sometimes it is necessary to add "no commercial value" or "warranty replacement" etc...So a few more lines would be great. Keep up the good work!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

Easyship's customer service Shadab is GREAT! Resolves problem promptly and swiftly even via emails!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0