All reviews

Rating Breakdown

  • 5
    73% (234 ratings)
  • 4
    5% (17 ratings)
  • 3
    4% (12 ratings)
  • 2
    2% (6 ratings)
  • 1
    15% (49 ratings)

Reviews with Text

  • 95% (301)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 1, 2021

As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.

Store

Tawbury

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 29, 2021

If I could give more, they'll get more...to make up for these 1-star toxic reviews. Be reasonable people. The setup can take some time as with many TP services/plugins, but the team at Easyship are extremely friendly and will go out of their way to help you if you're nice and easy to deal with too. I'd recommend setting up a demo phone call, keep a good relationship (as you should with business), and you'll have a seamless experience. They offer some serious analytical tools for an extra, But the basic free package is good enough. Good courier pricing as well. Personally, I've dealt with much third-party software, and the two account managers, Michelle and Shivanjali were top-notch. 10 out of 10. Definitely ask for their help if you're based in the States or APAC. Cheers guys, keep up the good work. Look forward to any new features. -Cal

Store

Eone

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2021

We've had an amazing experience with EasyShip! Our Account Manager is super responsive, and the platform is easy to use for both Ops, Warehouse, and Customer Support team members. Reporting has improved so much since January when we onboarded. Would highly recommend.

Using app

12 months

Total reviews

13

Average rating

4.9

5 / 5 Share

Dec. 9, 2020

We use Easyship to provide live shipping rates at checkout to our customers in Australia and soon we will start Worldwide. It's definitely increased our conversion rate! The customer service of Easyship is also excellent and very proactive

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2020

EasyShip is great. They seem to be committed to listing to their users and coming up with innovative ideas to make shipping easier. I cannot recommend EasyShip enough.

Using app

8 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

Seamless integration with our website. Great rates especially for the US. Also received great support from David in Melbourne!!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

We have been using their international shipment for 3 months. Overall, the experience is positive. Our initial shipments were for our Indiegogo campaign. They worked with us to use batch shipment to save cost. After that, we are using their regular service for our daily orders. Their UI interface gives you a clear view of shipping cost and duty tax for each available shipping option. Although there are some glitches with the app, they will work with you to fix them quickly. They don't own warehouse, so, all the pick and pack work you will work directly with the 3rd party warehouse that they recommend. Although initially, we were worried about communication issues between 3 parties, it turns out to be a none-issue. We are very happy with the warehouse they recommended. Suggestion for improvement to them is the post-shipment support. You will be getting typical scripted answers many times. But that make you frustrated especially for orders that are stuck or missing. If Easyship wants to be differentiated from their competitors, establishing an effective communication channel with the couriers that they provide can be a game changer. Because that will allow them to provide more info to the clients when a shipment is running into issues during shipment. By the way, have a good relationship with your account manager is important. They have been very helpful in every occasion.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

I love this app! I've not ever had logistical problems using it and it's really helped me to streamline my shipping, so I can get orders out effectively and efficiently. My customers are always please when they receive their orders, and the Easyship customer service is amazing! Would definitely recommend this app for businesses small or large.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 13, 2020

Wish we had have found Easyship 5 years ago. Streamlined our processes and made time-consuming tasks effortless. Much cheaper than other shipping companies as well - at least 1/3 cheaper on most routes.

Using app

30 days

Total reviews

13

Average rating

3.9

5 / 5 Share

Sept. 10, 2020

They have amazing support who will reach out to your asap whenever you need them. They are working to make their platform better and more efficient so we can like have a one-stop-shop

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 2, 2020

We've been shipping up to 400 orders a day and have really enjoyed the app. It takes a bit of work to understand but the UX is still great. Freight is just a complicated game and they have made it as easy and enjoyable as possible.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2022

Very useful and helpful for our growing business. We started using them for simple logistics and they have been very helpful from onboarding us to their third party warehousing partners, to providing solutions for us now that the fulfillment has been expanded inhouse.. The team has been attentive to our needs and when things go wrong, they are quick to step in and address.

Using app

About 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 19, 2020

Simple way to send shopify orders. My stock is with their partner warehouse in Los Angeles and they have a seamless integration.

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

July 23, 2020

best shipping app ever. everything is automatic. cheap shipping for everyone! highly recommended for small and larger e-commerce sites.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2020

Lost 3 hours of my sleep time trying to generate a set of shipping labels and in frustration left a scathing review of the service in frustration. What happened next changed my perspective about the Easyship team. The customer service & tech teams were super reactive in investigating the issue, resolving it and at the time communicating promptly with me(including phone calls) as regards what was causing the issue in the first place and what they were doing to fix it. The fault in the first place was not entirely theirs..it was the Hermes API that was rejecting long SKU codes and hence the issue). Overall, few improvements yet to be introduced including the option to print labels in-store and better rates negotiation with the courier guys but if they work the way they are at the moment, they will win hearts and businesses in the long run. Highly reccomend these guys.

Using app

9 days

Total reviews

4

Average rating

4.8

5 / 5 Share

July 18, 2020

This app is great for all of your shipping needs. I currently use it on two of my webshops! Easy to use and provides real time shipping quotes to your customers.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 18, 2020

Easyship literally saved us 50% on shipping costs, which then translated to a higher customer conversion rate. It's so easy to use and the support was amazing. Hiromi is absolutely amazing and Easyship should be happy to have her on their team. She was great! Highly recommend easyship!

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2020

Very easy to install and use. Nice UI design of the platform, dedicated support team. If you ship yourself, you can buy and print labels. There are also a number of partner 3PLs that they integrate directly with, including GEODIS in Hong Kong.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 11, 2020

Probably the best integration with Shopify store out there. The easy of use for this app is amazing and it doesn't require any coding ability etc. , but if you do run into a problem, the support is always there to help you out! For a small business owner, it is a must-have app not only for ease of use but also to increase sales, giving a large variety of couriers available!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Easyship guided me throughout the whole process of using the app, so we received a lot of support and help from them which helped us a lot. It's reduced any need for manual processes and I really like that it updates the Shopify platform with all the tracking information and status'. This way it's all up to date in real time, user-friendly to start-up company!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0