All reviews

Rating Breakdown

  • 5
    92% (342 ratings)
  • 4
    4% (14 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (9 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 7, 2021

Webgility has been a tremendous time saver and a reducer of errors. We link a couple of website to it and then it talks to QuickBooks Desktop. We really ramped up our online presence in the last couple of years and Webgility has been instrumental in this growth. When there have been issues, the tech team is quick to respond and very patient. There has been nothing that has not been able to be resolved. Our account manager Shoeb has also been a great resource in the initial implementation and follow up support. He checks in regularly to make sure our needs are met.

Using app

Over 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Jan. 5, 2021

Swapna was fantastic. The best Webgility rep I have encountered. Highly recommend once you get it set up correct and learn all the things it can do it is a huge time saver. Thank you very much.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

Developer Reply

So glad to hear you're saving time with Webgility. Thank you for the feedback!

5 / 5 Share

Dec. 29, 2020

very good customer service - they'll do everything for you. my shopify is now linked with quickbooks with everything flowing in nicely. they do need to help with setup via phone or zoom, but once you're set up, the app is easy to use.

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Great to hear this feedback! Thank you!

5 / 5 Share

Dec. 23, 2020

Shoeb Khan from Webgility was helpful get set up with an implementation specialist and getting the right piping from Shopify into QBO.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 22, 2020

Not Working for FRANCE, it should be written in the description : Ecommerce Sync by Webgility isn’t available in your country Unfortunately, the app you’ve selected isn’t available for use in your country. Try contacting the app publisher for more information, or select a different app to use in QuickBooks. We’re sorry for the inconvenience.

Using app

About 2 hours

Total reviews

3

Average rating

3.3

5 / 5 Share

Dec. 17, 2020

The support is great and the app makes it very easy to sync with QuickBooks online. Smita was fantastic helping me add an additional store!

Using app

11 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2020

We used this to sync orders between Shopify and Quick Books Enterprise It works very well. Our account representative Shoeb Kahn was is very helpful.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

Great customer service. The agent, Swapna, taught me well how to post my data on QB. She went through step by step and helped me. Thanks for this amazing experience. Appreciated.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2020

Quickbooks has been an absolute lifesaver. We sell on multiple channels, keeping up with the sales on one channel was hard enough and there were months we just didn't have the time. Super easy to set up and user friendly, could not ask for more in a software. Also works magnificently well with Webgility saving us even more time. Support is phenomenal, our account manager Shoeb Khan is fantastic

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

When we were a smaller company, manually inputting orders into Quickbooks and printing shipping labels via USPS Click-n-Ship was feasible. But as we grew, this manual process took more and more time. We have been using Webgility for almost a decade now (WOW!), and I honestly can't imagine our business without it. The software is so easy to use, and their customer service is top notch. In fact, our Account Manager, Shoeb Khan, recently gave us a call just to check in, which was so personal and appreciated! And when I mentioned one improvement that I would love to see with the software to increase overall usability, he was very receptive and asked for more information. He said he would pass it along to the development team to look into it! In the past 10 years or so, I can't count the number of times that I have reached out to Webgility with feedback and suggestions, and so many times those have made its way into future releases. It makes me feel very appreciated as a customer with my feedback. Thanks again for everything, Webgility and Shoeb Kahn.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 4, 2020

I have QuickBooks Enterprise desktop version and started synching my orders from Shopify to QB with Webgility. It's been amazing. It's saving me hours of work, and their customer service is the best I've ever experienced. Shoeb is my Account Manager & I highly recommend him.

Using app

17 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 1, 2020

Very helpful in syncing our Shopify orders to Quickbooks. Their support team is also super responsive and helpful in addressing any issues that arise.

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2020

Always quick and fast customer service, everyone has been great. Shoeb was quick to help me on Black Friday.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

I have been using Webgility for a couple of days only. I have new questions everyday on the set up and implementation. I have to admit that the support team is very reliable and helpful

Using app

8 days

Total reviews

4

Average rating

5.0

1 / 5 Share

Nov. 19, 2020

I signed up for a trial account. After the trial, I made a decision to go with another service. The support team was terrible. All I wanted to close/delete my account and all the data they got from my store. The guy named Stephen was harassing me for an hour with questions. Why do you want to delete it? Can we do something else? It was a total waste of my time. They are holding on to all your data.

Store

LUX USA

Using app

44 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

Nov. 17, 2020

Himanshu Was super helpful! Recommend! We use Webgility to sync up with Quick Books desktop to post orders.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2020

I've been using Webgility for a little over a year. At first there were some issues that got in the way of accurate books but my feature requests were taken seriously, developed, deployed and work great. I recently had an issue with inventory (first time in a year) and got Arun on the phone. He understood my issue, was polite, laughed at my stupid jokes and kept with me until it was resolved. Thank you! I believe that Webgility is the most powerful Quickbooks sync app available and they are always improving.

Using app

12 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 10, 2020

shobhit was a terrific help getting my QBPOS19 hooked up to the latest version of Webgility to sync my Shopify store.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 6, 2020

I use the Webgility app for data integration between my Shopify account and Quickbooks online. Very happy with the ease of integration. This has been a successful experience for my business. Most importantly, the helpdesk is really great when you have a question. I accidentally deleted the app in Shopify, and the help desk was able to guide me in resetting the program in a few minutes. Highly recommend.

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

Himanshu was a great help in resolving a connection issue with Quick Books and explaining setup of open orders

Using app

5 months

Total reviews

1

Average rating

5.0