EcoCart: Carbon Neutral Orders
Create a sustainable shopping experience your customers love
Rating
4.6
feedback
154
chart
#3,018
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
21%
-
Less than a year
61%
-
More than a year
17%
Reviews Summary
The reviews for the EcoCart Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy installation, great customer service, and support for a noble cause. Customers appreciate the app's modern look, responsiveness of the support team, and the option to offset carbon emissions. However, negative reviews mention issues with overbilling, compatibility with other apps, lack of transparency in billing, and slow response from the customer service team. Despite these drawbacks, many users still find the app valuable for promoting sustainability and offering carbon offsetting options to customers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 10, 2023
Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.
Sept. 11, 2023
Great app and AMAZING customer service. I've been working with Marina and...WOW... it has been such a great experience. Fast answers and consistently providing service and results above what I was even hoping for! Thanks! Highly recommended.
April 17, 2023
Several of our apps and even our 3PL are having a hard time working with Eco Cart with the way it's setup, creating a new variation/sku each time an order is placed. EcoCart tried to help, but they cannot change the fundamental way they are setup. We are going to have to remove the app.
Feb. 27, 2023
We highly DISCOURAGE the use of Ecocart and will never recommend it again. We disabled the app from September 2021 after finding an alternate solution and confirming with the team that we wouldn't be charged moving forward. However, they began charging us again in January, explained that they had migrated to a newer version of their widget so it was automatically enabled on our store again; this was done WITHOUT ANY NOTICE. Furthermore, given that they have retired the offsets for donations collected, there won't be any refunds. We cannot trust a company that is not transparent with their updates or integrations and continues to charge without any warning even after we disabled it. Although we support carbon neutral delivery, there are many alternative, more trustworthy solutions available, and we do not recommend Ecocart.
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