EComposer Landing Page Builder

I am due a refund for unused services. I have previously requested this through your support chat and was directed to Shopify for a refund. Shopify states that Ecomposer is responsible for this refund and is declining to resolve the issue. They have reached out to your team for resolution. I have not heard anything back from your team, and I still have a yearly charge on my billing statement for your service which I never used and already deleted. 2 minutes after subscribing, I downgraded and requested a refund because I was not satisfied with the application on my store. Please resolve this issue as soon as possible. UPDATE: ECOMPOSER IS A TERRIBLE APP AND SERVICE. I was hoping Ecomposer would resolve the issue. Seeing as I was charged for an entire year of service without using the horrible application and only downloaded the app onto my shopify store for about 2 minutes to realize it was run-of-the-mill and just like any other landing page builder. I didn't use ANY of the application features because it wasn't any good. Deleted the app immediately after 2 minutes. Have gone through customer support at ecomposer, and they said they couldn't help me, and that I'd need to reach out to Shopify customer support. Well, Shopify customer support said that is not accurate, and Shopify support has filed Ecomposer as unwilling to assist a customer. Shopify support has reached out too Ecomposer to resolve the issue that they are unwilling to fix. So far, I've seen Ecomposer drop my billing charge from a yearly charge down to a monthly Pro charge..why? I shouldn't owe anything for this horrible application. I have emailed Ecomposer's support team 5 times over the last month WITH NO RESPONSE FROM THEM. They are thieves and their customer service is despicable. If my bill is not entirely resolved, don't be surprised if they are removed from the Shopify app store, because either I nor Shopify will allow this to go without consequence.

The service attitude is very good, the response is very fast, the customer service is very detailed, and the problem is solved quickly

Best support ever done by Olivia :)

Great App and Great Support

I needed some help building a single product template, and they were so helpful and clear 10/10 service :)

Just wanted to let your team know the new 3.0 version is extremely buggy, slide shows in particular are barely usable and often flake out mid edit. Elements can't be copied and moved successfully and images don't populate correctly. Other elements in the navigator are completely broken and do not populate properly. There seriously needs to be a way to go back to the old ecomposer, this is a half baked at best effort and it is causing nothing but issues.

quick and professional support

Very useful. The customer service response speed is also very fast

perfect app and perfect customer service speacially jade <3

Luna helped me a lot with my store. She provided effective, immediate help/solutions to issues I was facing. Amazing customer support which is why I'm really liking this app. It seems to have all the functions I was looking for, so far so good!

muy eficientes, me han ayudado en lo solicitado

Very good support...thanks for the quick fix Anna and to the dev team!

Susan is the best!! She helped me a lot in making my page using Ecomposer! Great Support Team

Very good support to create my product page, everything seems possible

Good app. Helpful customer service

L'agent Andy est parfait et extraordinaire, vraiment très à l'écoute il m'a beaucoup aidé avec des vidéos etc, si vous pouvez lui donner un cadeau de remerciement ce serai sympa de votre par car il a été très patient avec moi et a su me répondre du début jusqu'à la fin je recommande à 100%

Ecomposer has been amazing in helping me create landing pages with ease. The customer service has been top-tier anytime I have needed them. I would highly recommend this app.