All reviews

Rating Breakdown

  • 5
    98% (4,566 ratings)
  • 4
    2% (90 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (13 ratings)
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5 / 5 Share

July 6, 2024

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

Wir können die App nur weiterempfehlen. Andy aus dem Dev-Team hat uns innerhalb von nicht einmal einem Tag geholfen. Unser Webdesigner hatte die Anfrage einfach im Chatfenster über unser Dashboard gestellt und nach ein paar Minuten hat Caroline unser Problem direkt an das development team weitergeleitet, worauf Andy umgehend das Problem gefixt hat. sogar an einem Samstag. Wir sind super zufrieden.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

professional APP and support team

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

Had an issue with the placement of my Afterpay symbol, Anna fixed the problem right away. Really happy with my experience and the support with this app so far!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2024

Great functionality and really helpful, fast support team!

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

July 5, 2024

Thanks Luna to help me customize theme

Store

Parlux

Using app

29 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2024

Amazing support

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

I am new to Shopify & Ecomposer and was having some difficulty publishing my page and received quick and efficient help from Jade, the lovely customer support person at Ecomposer and now everything is up and running! Thanks Jade!

Store

NONBNRY

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2024

great customer service

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2024

Our experience with Ecomposer was completely elevated thanks to Andrew from the support team. He swiftly stepped in to overhaul our homepage, turning our vision into reality with precision and creativity. Andrew’s deep understanding of Shopify's capabilities and his dedication to our success were evident throughout the process. He not only fixed issues but also optimized our layout and introduced innovative features, making our store more professional and user-friendly. His guidance empowered us to manage our site effectively moving forward. If you’re seeking expert support to enhance your Shopify store, Andrew and the Ecomposer are the perfect choice for outstanding results.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2024

jade

Store

KALIA

Using app

36 minutes

Total reviews

2

Average rating

5.0

1 / 5 Share

July 4, 2024

Thought I had found a godsend as I believe shopify's standard website editing tools to be pretty clunky and boring. Unfortunately after a few days of use the edits i made on the app were not reflecting on the published web page. I reached out to customer support for help, and was told the problem had been fixed. The problem had most definitely not been fixed, which i relayed back to the customer support agent i was dealing with. This happened three more times. Finally i got an email back that had fixed my problem. Guess how. They deleted half of the contents of my page which i had spent hours adding. Voila! That'll do it! Absolutely criminal that these people are paid to work in the CS industry

Using app

26 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I am Maria - Customer Support Manager from EComposer app. I’m sorry to hear about your recent experience with our app and that our staff didn’t meet the level of service we strive for. In your case, I found that all you wanted when you contacted our support team was to reduce the height of the section. But it seems that the conversation was not smooth and our staff did not really understand your question right. I have to say sorry about that! Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Related to your concerns, I want to clarify somethings here a bit: The height of the section completely depends on the height of the content inside, to reduce the height of the section, we need to arrange and optimize the content inside. We followed up via email so that our team could better assist you in detail. I hope you understand and continue to support us. Best regards, Maria

5 / 5 Share

July 4, 2024

Excellent service! Olivia helped me solve all my problems

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2024

Very helpful support team! quick and easy!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2024

Great app. Great support team. Exactly what we want and need. Thank you Ecomposer, and special thanks for Susan for helping me today.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2024

Lily was very helpful. Resolved the issue straight away and speedy replies

Using app

About 23 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 4, 2024

The app is great, the designs are excellent. I also had a query for support and Andy from support was able to help me very quickly and easily and solve my problem. I would recommend it to anyone.

Store

Ynara

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

July 4, 2024

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2024

Great user friendly inteface and reliable support from @andrew. Thanks

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2024

Using app

16 days

Total reviews

1

Average rating

5.0