EcoReturns: AI powered Returns
Shopify Returns App | Shopify Exchanges | Return portal
Rating
4.9
feedback
132
chart
#1,907
All reviews
Review RSS Feed
Dec. 19, 2023
I am very impressed with the customer support. Talked with Nitin who helped me setup the whole system and has walked us through the process of getting it up and running on our website. Customers so far have been happy with the results. Would defiantly recommend for any business looking to improve their customer experience with returns.
Nov. 14, 2023
Solved all the problems related to exchange and return. Great app -Happy customer
Nov. 8, 2023
simple and easy to use to software with brilliant automation and good customer support.
Oct. 17, 2023
Ecoreturns really helped us saving so much time and money with their automations and Return management system. Their support is also very good, timely and quick. We highly recommend this application.
Oct. 12, 2023
We recently had the opportunity to experience ECO RETURN's service, and we must say it was a stellar experience. From the moment we initiated the return process, their customer support team was exceptionally helpful and responsive. They guided us through the steps and made the whole process hassle-free. The return was processed promptly, and the communication regarding the status of returns was clear and timely. ECO RETURN's efficiency in handling the return and their commitment to customer satisfaction left me genuinely impressed. Overall, ECO RETURN's service not only met but exceeded my expectations. We will undoubtedly continue to be a loyal customer due to their exceptional service.
Oct. 6, 2023
Great application with solid automation and actionable analytics and solid integration support available. The support team is always available for help and provides great support. We highly recommend it
Sept. 28, 2023
I wonder how a customer can give a positive review to Eco-Returns. We have bought the license over 9 months ago. And we are still not live. Not only, took it long time, to get the pricing sorted out (we have 3 websites), but after we did our user testing, we found in 2 days over 10 bugs. And some of them were serious business concerns. Somehow I managed to bypass the system and create a replacement order without paying any extra money. I have raised for each issue a ticket. I send personal messages to the CEO Punith. Appart that my concerns will be considered and i should have patient, not much happened over one months. I see many positive reviews from India. I wonder how many of the them are fake reviews.
We are sorry that you had trouble with EcoReturns. I hope all of your requests were taken care of. If you would like further support, please do not hesitate to contact us at [email protected], and we will do our best to support you. Thank you for trying EcoReturns. Wish you all the best.
Sept. 27, 2023
The best app for managing returns and exchanges with complete automation and super easy to use. The support is also very good.
Sept. 9, 2023
we are using eco returns from past 6 month and our return & exchange process is getting so much easier than earlier. Also, the customer support team is so much friendly and helpful. we use automation system for complete return& exchange management, and we'll love to work with them.
Aug. 31, 2023
Easy to use the application with good support and advance automation with a good consumers returns and exchange portal. Thank you
Aug. 22, 2023
a great team and app to help reduce the return at your website, all necessary integration of different carriers are available, very easy to use. Highly recommended.
Aug. 9, 2023
This app is fantastic! It Is a beneficial app to manage return exchanges! Thank you EcoReturns for your support and app!
July 18, 2023
good support and good services Easy-to-use app with automation and good features and good functionality
July 6, 2023
Very useful app, I am using the free version for now. The support team i also very helpful. Solves many problems
July 5, 2023
The is app is good and the customer service team is also helpful. Saurav, Amit, Vivek all are extremely efficient.
Thank you. If you are fully satisfied, please update your rating to the more appropriate number. Our team puts in a lot of hard work to ensure that we meet as many requests as possible. If you need support, please do contact us at [email protected] Thank you.
July 5, 2023
We had a very complex case (being a marketplace) and the team were very happy to help with all the problems we had. They were responsive and helpful and nothing was too big a problem. The software is good but the helpful team really make it stand out. A big shout out to Saurav who has been great and very patient throughout.
June 26, 2023
Indian Start-up doing very well. Very helping Customer Care and easy interface. The team during installation guided well and they keep following up for any issues or problems.
June 26, 2023
We had been looking for a seamless system to manage returns and exchange requests and came across EcoReturns which fulfilled our requirements extremely efficiently. The onboarding, support, post sale services and problem resolution is prompt and extremely efficient. Particularly Jhanvi and Amit have been very supportive and quick to respond to our queries and concerns. All in all great experience, highly recommend it!
Thank you for sharing your positive experience with EcoReturns! We're thrilled to hear that our app has efficiently met your needs for managing returns and exchanges. We greatly appreciate your recognition of Jhanvi and Amit's excellent support, and we'll make sure to pass on your compliments to them. Your recommendation means a lot to us, and we're here to continue providing top-notch service whenever you need it. Thanks again for choosing Ecoreturns!