EcoReturns: AI powered Returns
Full Returns, Exchange, Refund & Labels system with AI Agents
Rating
4.9
feedback
125
chart
#2,598
All reviews
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May 9, 2023
Excellent team, helped us in every step while onboarding & any issues after. Helped us integrate with vamaship & shiprocket sucessfully.
April 26, 2023
Process was very easy to understand and extremely helpful with setting up Returns/Exchange policies. The process did not take long either. Amit was very helpful and patient with the process of onboarding.
April 21, 2023
We Love Eco Returns. It has streamlined and made returns and exchanges so easy! Their team walked us through every step of implementing and configuring our account to match our needs. Their customer support is Excellent.
April 17, 2023
Very helpful and informative. Good Team during onboarding process and implementation. Highly recommended!!!
April 1, 2023
As a user I found super helpful and easy to use. And the team was very very helpful, they guided pretty well. They are always reachable on mails and calls. The plan also turns out to be pretty economical rather than investing in a resource to handle returns. Customer also find it easy to use from our SHOPIFY STORE. One other advantage is customers can create exchange request as well and select new products, and it is quite a smooth process. My only suggestion would be to add more courier partners in their platform who can manage reverse pick ups.
Thank you so much for your review! We absolutely love hearing about your positive experience with EcoReturns. Also, our team is working constantly on adding new courier partners for reverse logistics. If you need us to add any specific reverse logistics partner, don't hesitate to reach out to us :)
March 24, 2023
Ecoreturns are really good. The app has a "LOT" of features that the e-commerce business would need for accepting returns/exchanges. I highly recommend the app. I use it in my store and I am really happy with it. It also makes it easier for customers and also allows customers to stay updated on their returns/exchanges. the email/text feature makes it stand out from a lot of other apps!
Thank you for your wonderful review! We're thrilled to hear that you find Ecoreturns to be a valuable asset for your brand. We take pride in offering a comprehensive set of features to streamline returns and exchanges. It's great to know that our email/text feature has made a difference. Your recommendation means a lot to us, and we're here to continue providing top-notch support for your store. Thanks again!
March 17, 2023
Eco Return is the best app to manage your E-commerce Returns and Exchange. Very easy system & Dashboard to understand. Supportive people and Amit is the best and very genuine person who always help you when you have queries. Thank you for your guidance and support... will look forward same in future.
We're thrilled to hear that you find EcoReturns to be the best app for managing returns and exchanges. We're here to continue assisting you in the future, and your feedback is much appreciated. Thanks for choosing Ecoreturns!
March 15, 2023
This is the best return management system I have ever used so far. The support is very fast. I will suggest everyone to use Eco return for return management.
Feb. 28, 2023
Saurav was extremely helpful and accommodating in getting us set up to test the Eco Returns platform.
Feb. 15, 2023
Very good and kind service, they explain every step in detail! They also have an API implemented software especially for our company!
Feb. 13, 2023
Best & fast service. Most important is very quick and fast response from customer support team & amazing app with all integration.
Feb. 6, 2023
Stellar Customer Support! Always available to hold your hand through the process, they will make sure the job is done and take part in testing the changes out.
Thank you for your kind words! We're here to assist you every step of the way and ensure your needs are met. If you ever need further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!
Feb. 3, 2023
Great Returns app to manage return and exchange s in a very simple and easy way with super customer service.
Feb. 1, 2023
Amazing Service and automation features for returns and exchanges . The customer support team provides the best support.
Nov. 7, 2025
Customer service is the best and provides the right solutions at the right time. The application is very easy to use and very convenient to process all the returns and exchanges requests with real-time automation
Oct. 12, 2022
If you are looking for a return portal, this might be your best bet. Not only are you getting such an amazing service at a very affordable rate, but you will also get the best support you can ever think of.
Oct. 11, 2022
This company has the best customer service out of any app that I have installed in the last 4 years. My contact in ECOReturns was Surav, he is an impeccable customer service agent, he trained us how to use the app effectively, he knows shopify and ECOReturns app inside and out, he answered all our questions plus more. Words cannot express the massive help he has been in using this app. The customer service has been fast effective and efficient. The app is brilliant it pretty much does everything you can possibly imagine a returns app should do, value for money for sure. Once you have the full training it is really easy to use. I highly recommend this app and a full 5stars to the customer service me and my business partner received.
Sept. 19, 2022
Wow, the app really works well, I have a Shopify store where I am selling print on demand products and I have been really having problems with my returns and exchange. All thanks to EcoReturns. Highly recommended
Aug. 9, 2022
My store allows customers to make an exchange via store credit, it also allows for cash refunds and many other options. I love that its customer user friendly. The customer service is exceptional.
May 12, 2022
This app is amazing! After installing the app I contacted the support team and they truly went above and beyond assisting me during the setup and by following up afterwards. Highly recommended!