All reviews

Rating Breakdown

  • 5
    96% (127 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 95% (126)
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5 / 5 Share

Nov. 7, 2025

Customer service is the best and provides the right solutions at the right time. The application is very easy to use and very convenient to process all the returns and exchanges requests with real-time automation

Store

Athflex

Using app

Almost 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

If you are looking for a return portal, this might be your best bet. Not only are you getting such an amazing service at a very affordable rate, but you will also get the best support you can ever think of.

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

This company has the best customer service out of any app that I have installed in the last 4 years. My contact in ECOReturns was Surav, he is an impeccable customer service agent, he trained us how to use the app effectively, he knows shopify and ECOReturns app inside and out, he answered all our questions plus more. Words cannot express the massive help he has been in using this app. The customer service has been fast effective and efficient. The app is brilliant it pretty much does everything you can possibly imagine a returns app should do, value for money for sure. Once you have the full training it is really easy to use. I highly recommend this app and a full 5stars to the customer service me and my business partner received.

Using app

12 days

Total reviews

19

Average rating

4.5

5 / 5 Share

Sept. 19, 2022

Wow, the app really works well, I have a Shopify store where I am selling print on demand products and I have been really having problems with my returns and exchange. All thanks to EcoReturns. Highly recommended

Using app

8 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

I have been using this app for almost for a month now, it gives us many features which order apps does not, and their support team quicky work on your issue faced and rectify that ASAP.

Store

aastey

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 9, 2022

My store allows customers to make an exchange via store credit, it also allows for cash refunds and many other options. I love that its customer user friendly. The customer service is exceptional.

Using app

5 days

Total reviews

7

Average rating

4.4

5 / 5 Share

July 11, 2022

I really appreciate the developer team. Great App. Easy to set up and smooth process of return and exchange.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2022

This app is amazing! After installing the app I contacted the support team and they truly went above and beyond assisting me during the setup and by following up afterwards. Highly recommended!

Using app

19 days

Total reviews

14

Average rating

5.0

5 / 5 Share

Sept. 13, 2021

Top notch support. Very quick response with actual solutions to the business problems. The development of the app seems to be very active with new features on the way in response to particular business needs.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2021

The best app for returns. A lightning-fast support, thanks!. Quick setup. Tried many apps, this is the best!

Using app

About 21 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2021

I like this app as it supports unlimited returns, while others charge for every return. I can grow my business without worrying about cost shooting up when returns go up

Store

Elby

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

This is exactly what I have been looking for, I meet a promoter who shows exactly what it's does then I choose to use. Thanks to the owners

Using app

7 minutes

Total reviews

1

Average rating

5.0