Cleverific Order Edit & Upsell

Cleverific Order Editor has reduced our CX load significantly. It works well, is intuitive for customers to understand, and is easy to set up.

This functionality should have been built in , but with this app it makes editing orders easy.

Highly recommend. The team delivers great and prompt service to any enquiries, and the app fulfills all of our needs.

We've used this app for years and it is tried and true. When a rare issue does come up, their support is quick and responsive. I definitely recommend it!

App works great. Very satisfied with this app. Customer support was very helpful and quick. Laura helped us fix our issues and followed up to check on us as well. Highly recommend this app.

We're using this app for years and we're very happy with it. When we havea problem, the customer service answer quickly and give a good solution directly. We recommend this app to edit order in Shopify.

Cleverific is the best order editing app we have found for reliability, functionality and customization. We just haven't found anyone that can beat them! The team keeps the app running and they add new features that help the editing process go smoother than ever. If there is an issue, they can fix it quickly which is very important to us. If you need an app that let customers edit their orders automatically then this is the app!

Perfect app!!! Unfortunately too expensive for small businesses.

TL;DR: Came for the app features, stayed for the amazing support. Full story: When I downloaded this app last week, I reached out to their support team to ask a question about one of the their features, and got a helpful reply within minutes. This week, they reached out to see how the solution worked for me, and when I asked a few more questions about some new features that they launched this week, they replied immediately there too. I can't recommend them enough. This app has a ton of features, and a fantastic team to help whenever you have a burning question. 10/10.

Awesome app and amazing customer service!! Highly recommend

This app is good. We sometimes use it to duplicate orders because Shopify locks many aspects of the orders depending on their status, so this lets us kind of get around that problem. You can also use it to work with bundles of products more easily (expanding a single product into a group of products automatically) and it has automation aspects that you can use in Shopify Flow. Also, their support and product development folks were very helpful when we were requesting a new feature -- they got the feature set up for us and we were able to use it not long after that.

Their customer support team is fantastic! When I needed assistance, Laura was quick to respond and kept following up until I had what I needed.

We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem. Our customers have really enjoyed this experience and utilize it quite often. Highly recommend Cleverific for all your order editing or order cancelling needs

App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.

Some of the best support I've received from any company. When I started using Cleverific, I thought it was alright. It gave us the order editing needs that Shopify didn't have natively. But then one day Cleverific's support team reached out to me and asked if I wanted to chat, and I'm so glad I did. I was only using a fraction of what Cleverific had to offer! With their help, I was able to get their customer portal installed on our site, and it's a game changer. (Our own customer support team says this is the most helpful thing we've done for them since we started using Shopify.) Cleverific's support team continues to reach out and check in regularly, and together we're making things even better for our customers. If you don't want to go alone, go with Cleverific.

Ended up not using the app but I wanted to say that the support was great!

Their platform is intuitive and customizable. With their support, we've improved our customer service capabilities significantly, enhancing the overall experience for our customers.

Very highly recommended. Customer service is top notch. Any questions that you may have, they respond right away.

We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales. Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool

1st top notch support, fast turn around when you need it, but guess what, most of the time you do not even need to reach out to support because it just works :) I have been using Cleverific Order Editor for the past 5 years and its addressing Shopify Native Edit missing features like editing shipping fees, taxes, and much more. We are able to provide faster turn-around to our customers when changes needed to be done to their orders. Highly recomemnded :)