Cleverific AI Upsell & Editing for Shopify

Cleverific AI Upsell & Editing

Let shoppers edit orders, cancel order, & post purchase upsell
Rating
4.7
Feedback
204
Reviews
Chart
#859
Shopify

All reviews

5 / 5 Share
Oct. 24, 2023

Cleverific team is so good at handling customers. They've been very helpful to us on every question that we have. It is nice to have this app for editing orders. Kudos to Laura and her team for doing a great job and having a wonderful app!

Store Using app Total reviews Average rating
Stone Candles About 4 years 9 5.0
5 / 5 Share
Oct. 3, 2023

Functions are exactly what we need, but what's impressive is their customer service - they actually follow up with your enquiries! I mean, real follow ups, like they follow through till you respond further and the issue dealt with.

Store Using app Total reviews Average rating
5 / 5 Share
March 7, 2023

What a fantastic App! I found them initially after I had an order that I needed to edit, and Edit Order was exactly what I needed. I found the App very straightforward and an asset for my business! Thanks so much!!!

Store Using app Total reviews Average rating
Change To Treasure About 2 months 1 5.0
5 / 5 Share
Feb. 7, 2023

Saves time. Time = money. Good deal. I mainly use edit order to pull abandoned carts and create usable orders out them in a few clicks. Previously we would have to manually type up abandoned carts into a separate order. Edit order has saved us a ton of time by this feature alone.

Store Using app Total reviews Average rating
GRAV® Wholesale 11 months 1 5.0
4 / 5 Share
Jan. 12, 2023

Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.

Store Using app Total reviews Average rating
WTF Notebooks 17 minutes 9 4.0
Developer Reply

Thank you for your honest feedback. We’re sorry our messaging around Customer Portal wasn’t clearer and that we didn’t have an opportunity to help you before this review. Customer Portal has been in private beta and is currently rolling out to merchants. We’re staging the release into small groups to ensure quality and support. We are more than happy to refund you for your subscription charge and would love to offer you a new free trial, please email us at [email protected].

5 / 5 Share
Dec. 19, 2022

I don't know what we would do without this app. It solved so many problems relating to editing orders and it couldn't be easier or more comprehensive. I highly recommend it.

Store Using app Total reviews Average rating
JAMIEshow Dolls USA About 1 month 2 5.0
5 / 5 Share
July 6, 2022

This app has the best user experience of any edit order app I have used thus far. I use this app to edit orders due to OOS items or back order issues. Edit Order by Cleverific's 'advanced mode" makes it easy to adjust pricing, discounts, and even adjust which kind of notifications customers get. If you have edit order needs that native edit from shopify cannot manipulate GET THIS APP!

Store Using app Total reviews Average rating
310 Nutrition 26 days 13 5.0
5 / 5 Share
June 10, 2022

Edit Order is absolutely fundamental to our workflow. It just works, cant recall a single issue. Obviosuly Shopify should handle this natively, but that applies to about a 1000 other things, once you accept it doesnt - just install Edit Order and get on with running your store

Store Using app Total reviews Average rating
FFS Beauty About 2 years 10 4.8
2 / 5 Share
April 28, 2022

It sounds so easy and it is easy to make changes...until you find out it creates a new order in place of the old one which created more problems for me to fix. With the way my system is set up this won't work for me and I really wish it would have. Beware that the duplicate order will show up in your Shopify reports which will inflate sales.

Store Using app Total reviews Average rating
BSFCB2B About 2 hours 1 2.0
Developer Reply

Thank you for your honest feedback. We’re sorry your experience with us wasn't what you expected and that we didn’t have an opportunity to help you before this review. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows saving simple edits in place and avoiding the double reporting issue in Shopify. We are more than happy to help you filter out the reports to track your store accurately, please email us at [email protected]

5 / 5 Share
April 25, 2022

He provided very speedy support to me, who lives on the other side of the globe. Thank you very much.

Store Using app Total reviews Average rating
Fungoal About 23 hours 4 4.8
5 / 5 Share
Jan. 20, 2022

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

Store Using app Total reviews Average rating
Alegria Shoes About 4 years 2 5.0
5 / 5 Share
Jan. 11, 2022

The app worked really well for our flows. Had an issue once and customer support was really quick in responding. Laura who assisted us was very accommodating.

Store Using app Total reviews Average rating
VPA Australia 8 months 16 4.7
1 / 5 Share
Nov. 9, 2021

Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.

Store Using app Total reviews Average rating
BrightEyes 5 months 3 3.7
Developer Reply

We do always have a monthly plan available, but we declined to offer it to you when you inquired about it because of the prohibited conduct that you engaged in. You've uninstalled and reinstalled Edit Order 18 times over the past 12 months in, what looks to us, like an attempt to avoid paying for our app and service. This is an abuse of our free trial system which we caught and tried to remedy amicably with you by offering an annual plan with a generous 10% discount. We’re always more than happy to extend a free trial if merchants need more time to test our app. However, in this particular case, we used our best judgment and wanted to prevent any free trial abuses from happening again.

5 / 5 Share
Sept. 9, 2021

This is a really great app - easy to use. Love the recent improvements with having favourite items and the ease of being able to adjust pricing and edit description of items. The edit team are super prompt in their response time. Definitely recommend.

Store Using app Total reviews Average rating
Evoo Quality Foods Over 4 years 3 5.0
5 / 5 Share
June 30, 2021

Fantastic app that lets you do so much more. Great support from Laura - we had an issue that was resolved within 24hours.

Store Using app Total reviews Average rating
Wagner's Rose Nursery Over 2 years 5 5.0
5 / 5 Share
June 21, 2021

Very useful app, and when I encountered an issue, the technician help me solve as soon as possible!

Store Using app Total reviews Average rating
犀牛盾 RhinoShield Over 3 years 1 5.0
5 / 5 Share
May 24, 2021

This app is excellent. It makes editing orders a breeze. It's well thought our and feature packed. We use it regularly. And the customer service is five stars!

Store Using app Total reviews Average rating
Prevelo Bikes Over 2 years 4 5.0
5 / 5 Share
May 14, 2021

This app has been lifesaving for our company so that we can make order edits when customers want to make order changes. Then on top of that when we had an issue they were very good about pro

Store Using app Total reviews Average rating
Baum Bat 4 months 5 5.0
5 / 5 Share
April 1, 2021

We're new to using the app but so far it has made editing orders much more efficient than the app we were using previously. There were some challenges with getting us set up but Laura and her team were INCREDIBLE. Laura answered all of our questions and worked to ensure our issue was resolved as quickly as possible. We're looking forward to continuing to use the app.

Store Using app Total reviews Average rating
procompression.com 2 months 7 4.9
5 / 5 Share
March 26, 2021

This app has worked well for our intended uses thus far. It is user-friendly, competent with updates, and stable. The support team is eager and able to assist. Shout out to Laura, who was wonderfully insightful and lovely to converse with. Thank you!

Store Using app Total reviews Average rating
ChicSparrow About 5 years 9 4.9
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