Cleverific: Order Editing
Cleverific: Shopify Order Editing, Customer Self-Serve Edits
Rating
4.6
feedback
307
chart
#1,475
All reviews
Rating Breakdown
Review RSS Feed
July 1, 2021
Awesome app that makes our life so much easier. As a coffee roaster we have both Retail and Wholesale and several times are adjusting orders for our wholesale customers and provide special pricing for specific customers. This app has made all of this possible. And the team of Edit order is awesome, as we had a suggestion for app improvement and they immediately got onto it and within days added a new feature that saved us hours of work that we had to do before. I highly recommend this app to anyone who has the need to ever edit an order or takes in orders over the phone and has to enter them. It is the best order editing app we could find.
June 30, 2021
Fantastic app that lets you do so much more. Great support from Laura - we had an issue that was resolved within 24hours.
June 22, 2021
This app is a must for the backend, it helps the storekeepers to edit orders and the most important part is that orders placed through the mobile app can be edited. Most other apps don't allow this. Super support from Laura and her team to resolve our issue within 24hrs of filing a complaint. Thanks for making this app.
June 21, 2021
Very useful app, and when I encountered an issue, the technician help me solve as soon as possible!
May 24, 2021
This app is excellent. It makes editing orders a breeze. It's well thought our and feature packed. We use it regularly. And the customer service is five stars!
May 14, 2021
This app has been lifesaving for our company so that we can make order edits when customers want to make order changes. Then on top of that when we had an issue they were very good about pro
May 5, 2021
This is an app we use EVERY DAY. Don't think we could live without it. There's always a need to edit, adjust, correct, revise, modify orders. Correcting orders is a daily occurrence. The Edit Orders app makes it easy. It helps us provide excellent service for our customers.
Thank you so much for taking your time today to give us this great review. Knowing that Edit Order provides real value for you everyday makes us truly happy and motivates us to keep working hard!
May 4, 2021
bad customer service. they use a 3rd party app to pick up calls and take your info down and no one gets back. i didn't use this app and asked to cancel it and just realized i was charged all these months after telling them i wanted to cancel!
We apologize that our customer service didn't align with your expectations. When you first reached out, we were happy to refund your Edit Order subscription. However, to receive a refund from Shopify, all Shopify apps need to be uninstalled first. Months later, we responded to your call within the hour, but informed you that we were unable to perform the original refund because our app had not been uninstalled yet. We're deeply sorry if there was any misunderstanding over this. As soon as the app was uninstalled, we coordinated with Shopify to refund your original request as well as the subsequent months of your subscription.
April 1, 2021
We're new to using the app but so far it has made editing orders much more efficient than the app we were using previously. There were some challenges with getting us set up but Laura and her team were INCREDIBLE. Laura answered all of our questions and worked to ensure our issue was resolved as quickly as possible. We're looking forward to continuing to use the app.
March 26, 2021
This app has worked well for our intended uses thus far. It is user-friendly, competent with updates, and stable. The support team is eager and able to assist. Shout out to Laura, who was wonderfully insightful and lovely to converse with. Thank you!
March 22, 2021
We use this app often to edit orders. We have had some bumps along the way. More to do with how we use the app, rather than the functionality of the app itself. Regardless, anytime we have encountered an issue, the Edit Order team has been attentive, prompt, and overall truly amazing with the support they have provided us. They have even been working with us to make improvements to the app that would better support our Company's use. Also, a special shout-out to Vanessa and Laura. Both of you have helped me personally overcome some issues. I appreciate you so much! You both have gone above and beyond. Just know that your special care makes all the difference! Keep doing what you do! Thank you!
March 18, 2021
This app is fantastic! Very user friendly and efficient for editing orders. The quality of customer service I received from Andrew can't be beat. I highly recommend this app for any type of eCommerce business. 10/10!
March 2, 2021
I appreciate the immediate support I received with a feature that was not available. Within 24 hours, the feature was made available to me. Excellent customer support!!
Feb. 2, 2021
Our team loves this app and uses it daily. The support team at Cleverific is top notch and worked with use closely to improve continuously based on the feedback we provided. Highly recommended - 10/10 App!
Dec. 11, 2020
Great app! Very professional customer support. I Will recommend it to everybody who needs to adjust orders daily
Dec. 10, 2020
We have used EditOrder for over a year now. We ship to wholesale account and direct to consumer. Wholesale accounts are constantly changing their orders. Even the DTC has changes. I can't imagine using Shopify if we didn't have EditOrder to make changes. I would have to go back to WooCommerc which is where we came from. Their support team is very responsive. I have had to contact them 3 separate times and they have always responded back quickly with answers that made send. In other words they correctly interpreted my problem. I have not found this to be the case with all other app support requests. I would rate them a must have for being able to edit orders in Shopify.
Dec. 7, 2020
I've used this app for years then about 9 months ago I noticed that the shipping fee on the original order was no longer being cleared. I have contacted support several times, and they simply blamed shopify, refusing to fix the issue with their app. I can no longer use this app as my accounting numbers get all screwed up. I now simply create a duplicate order with a 100% discount for the corrections. This is a much simpler and free solution to my problem.
We’re sorry we weren’t able to help in the way you needed. Previously, when Edit Order cancelled an order, Shopify would show that as the order being zeroed out. When Shopify redesigned their order list, they now only zero out restocked items excluding shipping, even though the entire order has been cancelled. We’ve provided feedback to Shopify regarding this, but have no control over their design decisions. We're happy to hear that you were able to figure out something that works for you.
Oct. 8, 2020
Edit Order App is absolute game changer! Edit Order structured and allowed us and our suppliers to manage all orders we received in 2 store. Highly recommended for everyone who is looking for order solutions.
Oct. 6, 2020
We use this app for creating/customising offline orders - the latest release of the app has enabled us to set pre-designated custom attributes (we use 5 fields to capture marketing consent and 'gift aid' status (UK tax relief for charities, and 5 custom fields for product configuration) - this new workflow has dramatically increased speed and accuracy for our backend operators!
Sept. 29, 2020
One of our favorite features in Edit Order Premium is the ability to expand bundles into their individual line items. When combined with Shopify Flow, this bundle expansion is a seamless automation! This improves communication with our shipping software and fulfillment team, and saves us TONS of time! Customer service and on-boarding was outstanding. I love how easy it is to customize, and it seems like everything was designed to improve efficiency.